Bb Delivery Avis 

AVOID! It seems I'm not the only one to have suffered financial issues with this company. Original quote was for 2 vans which I paid for. Week before move company decided I needed an extra van at the cost of £750. I paid as I needed to move. My first date Monday 28th was cancelled by my buyer. Stephen charged £1475 cancellation fee, which he said was half the price it should have been. Still charged for the extra van. Moving date Friday 2nd October and again I was charged for a second van, £750. By this time I was stressed and traumatised due to my buyers messing me about, I was in no fit state to think and just paid. Another £750. On the day, the removal guys decided third van was not needed so sent it away.
I have since taken issue with Stephen over the extra unwanted costs £1,500 asking for full reimbursement. He quoted terms and issues, which are not on the website and I have not seen. He never seems to get back to me despite numerous phone calls and emails. I am still waiting for this to be resolved.

Great service with amazing job everyone did well done for all the staff

Got a call from this company asking for last minute removals assistance, showed up to the customer very upset from the service they were provided, I communicated with them and helped clear the rest of the customers belongings until 10PM, along with helping the removal companies two guys that had been working since 8:30AM get finished up (as they wouldn't have finished till beyond midnight otherwise). This job was on 23rd September, I still haven't been paid and it's now the 10th October. Unacceptable behaviour from this company, Stephen has made many false promises and I would avoid this company at all costs!

The removal itself was completed and the team doing the physical work were helpful and worked hard.

There were, however, a few issues that affected my overall experience. Despite having two Luton vans, there were still belongings that couldn’t be accommodated, meaning I had to transport a substantial amount myself in my VW Tiguan Allspace, with the rear seats folded down and using a roof box.

A few items of furniture also arrived damaged. They weren’t particularly valuable items and the damage, so it isn’t a major financial loss, but it was nevertheless disappointing. The two removal vehicles were also involved in a collision with each other on the M25 during the move, and I believe this may have been when some of the damage occurred.

I also had to change the removal date at short notice because the previous occupant of the property had not moved out as expected. I was subsequently advised that this would result in an additional charge of around £1,200 on top of the approximately £2,400 I had already paid. I was told that this was written in the terms and conditions, at this point the terms and conditions hadn’t been given to us. None of this information was on any of the emails for the booking, the invoice, or even their website. I hadn’t appreciated when booking that changing the date within 14 days could result in such a substantial additional charge. I did not end up paying this additional charge.

The removal team themselves were helpful and the move was ultimately completed, but the capacity issue, damaged furniture and unexpected additional charge were disappointing.

I’d recommend making sure the terms around changing dates, additional charges and the amount of belongings that can be accommodated are fully understood before booking.

Amazing service! We booked them to move my eldery Mother-in-Law and then when I explained we also needed the bungalow completely cleared, Stephen explain they do this too. They completed everything in 2 days at a very reasonable rate which couldn't be beaten by other quotes. Stephen went above and beyond to get everything sorted for us and Andy and the team were brilliant. Thank you for making a stressful time much easier! Would totally recommend.

Totally amazing service was cost-effective in our needs and was outstanding in the performance. This was such a wonderful service experience
Well done, guys totally recommend you

Stephen @ BB Removal Specialists came to my home in Norwich in order to give me a quote on moving my belongings from Norwich to Edinburgh. I am a widow living on my own. During that visit I showed him round my home and repeatedly said to him that my plants would need to be moved too. I showed him all my plants. I asked him directly whether he could accommodate for my plants as I also had had a quote from another company who said they would send two vans one for the plants and one for by furniture etc. He told me over and over again that it would be fine.

On the day of the removal he arrived with one luton van. It was quite clear when they arrived that he would not fit all my belonging in one van. While the removal men were loading the van he repeatedly phoned me asking for me to pay the remaining on the quote - which I did.

Eventually the removal men admitted defeat and told me and my daughter that they would not be able to fit all my belongings in the van. We had to store our remaining belongings in our garage. We were told they would be picked up in a couple of hours but in fact they weren't collected until the following morning. The removal men drove to Edinburgh that evening leaving my other belongings in my garage. There was never a suggestion of him supplying a bigger or additional van.

We were then asked to pay an additional fee to store the items in Norwich and an additional fee to transport the remaining belongings in another van up to Edinburgh. In total I paid £1024 more than the original invoice.

After they moved my things into my new flat we realised that there was one item missing. I phoned the removal men and they said it was still in the storage unit in Edinburgh. My daughter drove to the store, found the item and found that it had been badly damaged. I have since been trying to find a company which is able to repair it.