ONLINE STORES Avis 173

Very helpful. Great online chat and overall communication. Quick delivery.

I kind of wanted to give 3 stars due to the chasing I had to do to get an email confirmation of the order, and a delivery date as I wasn't getting much communication, and they missed 2 trims off the order, but the quality of the splashback was so good I gave them 4 stars.
They refunded me straight away for the missed items as I was on a deadline and couldn't wait for them.
Excellent product and easy to fit, just could do with working on their communication

Great choice sensible prices delivered on time by very helpful delivery team. Always kept up to date via email on order progress. Puts larger firms to shame. Would recommend to anyone

Great price together with excellent communications. When our Minerva order was delayed from a 4 week delivery to 10 weeks BBK-Direct gave us the option to cancel our order. We decided not to and are very happy with the product now that it has arrived.

I ordered my worktops and the process online was easy. I was emailed regarding delivery and also called. I couldn’t take delivery when they wanted to deliver as there needed to be people available to help the driver carry in the worktops. BBK sorted the delivery so somebody was with the driver. The delivery was also very quick and the delivery people were lovely. I will definitely use again as the customer service is second to none. Helpful and friendly. Price was also the most competitive.

Spent over £4000 for worktops waited over 2/3 months now for them to be delivered to be told the supplier is no longer supplying them, and then got told they will find another supplier haven’t got a refund/ wont process a refund until they claw the money back from their supplier, (so they say) this company is a scam and Kristen who pretends to just be an employee is actually director/has sole interest in this business. 100% avoid do not use this company for anything! They stated that they pay for orders upfront which is false as I sent them the money for the goods! I will continue to persue this with support from police and fraud teams.

I placed my order 2 months ago not within 2 weeks

Great prices quality product delivered on time

Good communication with the online chat. Worktops arrived on time

Having had to wait months for my splashback ( which we overlooked as we had paid in full and needed it) The delivery man refused to deliver to our address, calling us instead to say he was a few miles away and couldn't access our house. We have lived here for 26 years and have had every possible delivery lorry dropping off outside our house or on our drive ( skips, building materials, kitchens, sand and ballast etc using grab lorry). Today we had to borrow a van and collect it in person from him approx two miles away otherwise he would take it back to delivery yard. Upon calling the company we were informed that it states in terms that it's a kerb side delivery so access is needed. So basically unless you live in a main road they will not deliver to your house? Terrible service!

Poor service. Difficult to get delivery confirmed offered compensation which never materialised won't use again

Good customer service very helpful

Company failed to deliver the work tops on the scheduled date giving very little notice. The kitchen fitter was booked in so this caused some issues.

Good communications about the delivery and a friendly and helpful driver

Nightmare so far! I placed an order for acrylic shower panels 6 weeks ago- the website quoted 7-14 working days for delivery however I still have not received my order and have no delivery date. While the staff have been friendly, no one is able to tell me when I am going to receive my order still and they just blame the manufacturer. Happy to revise my review once this gets resolved.

Ordered some shower panels, the company picked up that I had ordered the wrong adhesive and got in contact to order the correct one. They were also very helpful in completing a form to ensure the panels were printed in the correct matching order. Excellent customer service.

Customer service was fantastic, especially Hayley who sorted a really quick delivery and Kylie who assisted with an additional order!

Highly recommend and would use again

Competitive price for what I needed, delivered on time. Great customer service! Would highly recommend.

Appalling service. Slow responses. I cancelled the order after several days of chasing due to no stock - this was not communicated by them. I am entitled to a full refund which I’m still waiting for 10 days later.
This is a genuine review. Please consider carefully before using this company. It does NOT take 7-14 days to issue a refund in this day and age.

Very efficient