We have used BB Mortgages for many years, when purchasing our first home, remortgaging and most recently to buy our second home. The service has always been excellent, Dean is extremely helpful and wa... Voir plus
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I would highly recommend Alex, who was incredibly helpful and supportive throughout the process of arranging my mortgage. From the beginning, Alex was professional, knowledgeable, and patient, ta... Voir plus
Very professional, friendly, patient and extremely supportive team. I mainly dealt with Alex and Eleanor who couldn’t do enough to make sure you got the best mortgage, that met your needs in ever... Voir plus
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Dean and Eleanor gave exceptional support and service during our mortgage process. We couldn’t thank them both enough and would highly recommend. :)
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À propos de l'entreprise
Écrit par l'entreprise
BB Mortgages is a trusted, Newark-based mortgage advisory firm dedicated to helping our clients make confident and informed financial decisions. As a local and fully independent team, we pride ourselves on offering impartial, expert advice tailored to every client’s unique circumstances. Whether you’re a first-time buyer, a homeowner looking to remortgage, or an investor exploring buy-to-let opportunities, we’re here to guide you every step of the way. The mortgage world can be overwhelming - full of jargon, complex rules, and endless product choices. That’s where we come in. Our job is to take away the confusion, do the hard work behind the scenes, and find the right solution that truly fits your needs. We have access to the entire mortgage market, ensuring that the advice you receive is completely unbiased and focused solely on what’s best for you. At BB Mortgages, we believe great customer service means honesty, transparency, and care. We’ll never recommend a product that isn’t right for you, and we’ll always take the time to explain every detail clearly. Beyond mortgages, we’ve built strong connections with trusted specialists in pensions, wills, investments, trusts, and conveyancing - meaning one call to BB Mortgages can help you tick off several important tasks in one go. Local expertise, genuine advice, and real peace of mind - that’s the BB Mortgages promise.
Coordonnées de contact
Newark Beacon, Cafferata Way, Newark, NG24 2TN, Royaume-Uni
- 01636674455
- info@bbmortgages.co.uk
- bbmortgages.co.uk
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5,0
Excellent
264 avis
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Perfect service from Alex
Myself and my partner are extremely pleased with the service we received. We dealt with Alex throughout the process of getting our mortgage. He was extremely knowledgable and very responsive to all queries we had. He gave us regular updates and is very hard working. Thank you very much, you have been amazing, and p.s Alex deserves a pay rise James! :)
30 juin 2023
Avis spontané
Réponse de BB Mortgages
Thank you Adam for your 5 star review. I will be sure to let James know regarding the pay rise :)
A massive thanks to Dean at BB Mortgages
We can’t recommend Dean at BB Mortgages enough! He’s been excellent from the beginning to end of what has been a very long process in selling and buying our new home. Dean has been on hand every step of the way and provided support and so much knowledge throughout this process. BB Mortgages has a true expert on their team. Thanks again Dean for everything!
5 juin 2023
Avis spontané
Réponse de BB Mortgages
Thank you for your kind words and 5-star review! We are thrilled to hear about your positive experience with Dean.
We appreciate your recommendation and the trust you have placed in us. It has been our pleasure to assist you, and we are here for any future mortgage needs you may have.
Thank you once again for choosing BB Mortgages.
James and his team at BB mortgages are…
James and his team at BB mortgages are a fantastic team always on hand for any questions or guidance you might need day or night no matter what type of questions you may have and believe me I think I've asked quite a few some I worried they'd find daft or silly but when your a first time buyer things can be scary but James and his team answered everything I asked and needed explaining couldn't of asked for more
Thanks for everything James, Eleanor and the team
30 mai 2023
Réponse de BB Mortgages
Thank you for your lovely feedback and we wish you all the best in your new home.
Brilliant service helpe to sort my…
Brilliant service helpe to sort my mortgage out from beginning to end
11 mai 2023
A brilliant quick service and response
A brilliant quick service and response. Excellent customer relations. Would definitely use again.
4 mai 2023
Réponse de BB Mortgages
Thank you for your five star review. James and the team hope they can be of assistance again in the future.
Brilliant service, cannot fault!
Dean was absolutely amazing throughout the entire process. He was very clear about the different products available to me and was also very quick when it came to getting paperwork done and communicating with other parties.
I will definitely be using Dean and his team again in the future!
3 avril 2023
Avis spontané
Excellent service!
James and the team were extremely helpful and suportive throughout the whole process.
James thoroughly researched the market and presented alternatives, the team were able to assist when he was away from the office and it was lovely to receive a personal hand written cars to welcome me to my new home!
24 mars 2023
Réponse de BB Mortgages
Thank you Sarah for your lovely feedback and 5 star review. We wish you all the best for the future in your new home.
Alison and Harrison organised our…
Alison and Harrison organised our remortgage swiftly and efficiently. We were very pleased and would highly recommend them.
23 mars 2023
Avis spontané
Réponse de BB Mortgages
Thank you for your 5 star review and lovely feedback.
B B mortgage did excellent job
B B mortgage did excellent job. Keep going all the best, especially thanks to Dean
9 mars 2023
Réponse de BB Mortgages
Thank you for your 5 star review and feedback. We hope we can be of assistance again in the future.
Attention to detail keeps us coming back...
We have just set up our 4th mortgage in a row, all set up by James and the team at BB Mortgages.
Their attention to detail and level of contact inspires a level of confidence in what is otherwise a very stressful process; which is very much appreciated.
1 mars 2023
Avis spontané
Réponse de BB Mortgages
Thank you for your 5 star review! It's been a pleasure working with you in arranging your 4th mortgage and we look forward to helping you again in the future.
Friendly and efficient service from all…
Friendly and efficient service from all the team
6 février 2023
Réponse de BB Mortgages
Thank you Lucy for our 5 star review! We thrive on providing an excellent customer service for our clients. Please do contact us again if we can be of assistance in the future.
Shambolic from start to finish
Shambolic from start to finish. First time buyers be aware! If it wasn’t for knowing people in the industry we would’ve been non the wiser. Poor response times, inaccurate information and when pointed out that we were not happy with the level of service we were just told “things are busy” by the owner James.
BB told us that our builders were not on the ‘approved builders list’ and therefore we needed a new mortgage at a higher rate…after doing some legal digging we discovered no such list exists. After challenging BB with this they corrected their error and blamed the bank…
We felt as though any question we had for BB was responded with “I don’t know I’ll find out for you” subsequently nothing would follow until we reach out again weeks later only to get the same response.
The only time BB were interested to reach out to us on a regular basis was to request payment. Poor service and a lack of customer care.
20 décembre 2022
Avis spontané
Réponse de BB Mortgages
Good afternoon Tom
I am disappointed to hear that your experience wasn’t to your satisfaction and whilst I appreciate this must have been frustrating for you I am a little perplexed as to why this has only just been raised at the end of a nine-month working relationship.
Reading through your feedback, I was surprised to read that you feel that we were to blame for the issue raised around the approved builder list. An email was forwarded to you on 17th August at 9.09am which contained a copy of an email we had received from the lender in which they themselves advised that the builder was not on their approved list which in turn resulted in them advising that the mortgage loan amount would have to be reduced to 85% LTV or below.
You then forwarded the email in question onto your builder who advised that the lender may be in the wrong as they had had mortgages approved with them in the past. You advised us of your builders response at 9.19am the same morning following which we immediately rang the lender. During this conversation the lenders apologised and admitted they had made a mistake as the builder was in fact on their approved list. They agreed to proceed on the basis of the original application i.e. 90% LTV and issued the revised mortgage offer whilst we were on the phone. A copy of this offer was then sent over to you at 9.50am.
At the time I know we were apologetic for the inconvenience you had been put through but in no way were we deflecting the blame from ourselves because as we stressed to you on numerous occasions at the time, this was an error from the lender and not on our part which you readily accepted. Given that you were sent email evidence of the lenders error, we are therefore very surprised that the content of your review appears to place the blame back with ourselves.
Our communication channel with you throughout the whole mortgage process was robust, keeping you informed of the application progression, advising when the valuation was instructed and keeping in regular contact with your solicitors to see the mortgage through to completion as quickly and efficiently as possible.
We strive every day to ensure our clients receive the best professional service going and appreciate all feedback that can help us maintain the high standards that we set ourselves.
We would therefore welcome the opportunity to talk with you directly about your experience.
An excellent service from start to finish.
An excellent service from start to finish. Very professional and regular updates throughout the process. I would highly recommend BB Mortgages for a simple, hassle-free and competitive broker.
9 janvier 2023
Avis spontané
Réponse de BB Mortgages
Thank you for your feedback and 5 star review. Dean is a fantastic Advisor and is always on hand to help with any questions you may have. Please do contact us in the future if we can be of further assistance.
Would absolutely recommend
This is the second time we have used BB Mortgages. The whole team are incredibly helpful and the advisor we worked with was very knowledgeable and patient - happy to answer our many questions. Would absolutely recommend.
4 janvier 2023
Avis spontané
Réponse de BB Mortgages
Thank you Fiona for your lovely feedback. It's been lovely to work with you and we look forward to helping you again in the future.
Great Service & friendly advice
Great Service & friendly advice from Dean and Harrison @ BB mortgages. Thanks so much for all your help
4 janvier 2023
Avis spontané
Réponse de BB Mortgages
Thank you Jodie for the great review! We thrive on providing an excellent customer service for our clients. Please do contact us again if we can be of assistance in the future.
Great service
Great service
BB mortgages helped me in everyway and secured me a mortgage despite my credit history. James and his team were personable and did everything possible to alleviate all the worries and concerns i had. Would recommend
14 octobre 2022
Avis spontané
Réponse de BB Mortgages
Thank you Victoria for your 5 star review. It has been a pleasure to work with you and we hope that we can be of help again in the future.
5 star service
James was very accommodating throughout the whole process. It was not a straight forward process for us to get a mortgage but James came up with a solution and made it possible. For two people that knew nothing about mortgages he made it simple and easy to understand. He always answered phone calls and emails promptly. I would highly recommend.
3 novembre 2022
Avis spontané
I highly recommend BB Mortgages…
I highly recommend BB Mortgages especially Alison. Great service all round
10 octobre 2022
Avis spontané
Great service
Alison worked really hard to get my mortgage done. She recommended the conveyancers as well and she was the one who was getting on top of everything even with conveyancers. Can’t recommend enough. Great service.
10 octobre 2022
Great service
Great service, tailored to our needs with deep industry knowledge. Very highly recommended!!
7 octobre 2022
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