Enjoyed receiving & reading the first 3 books for my son. I was looking forward to the 4th. I have been contacting them since October to no avail. Wondering if they have now gone out of business. Disa... Voir plus
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What a fantastic concept. The presentation's great and I love the variety of options available for avatar creation. I haven't given it to my little girl yet but I know she's going to think the perso... Voir plus
L'entreprise a répondu
Expensive considering the quality of the book isn't great. Placed an order which included stickers and flashcards. Logged into my account a few days later to remove these items for the next month's or... Voir plus
I ordered my first book back on November, 14th 2022 having found them via the MyVodafone app. My book arrived and my son enjoyed it. I however cancelled after as I felt its quite expensive. They... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Personalised books designed to stimulate your child's development. Each month a new engaging story they star in!
Coordonnées de contact
57 Jeddo Road, W12 9ED, London, Royaume-Uni
- support@beansandsparks.com
- beansandsparks.co.uk
3,6
Moyen
2 k avis
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No such thing as a free book!
I thought the free book was a trial (i.e. that you get to examine the free book first before deciding whether to continue with a monthly subscription). This isn't the case; they took the money for the subscription immediately. I cancelled, but am still out of pocket for a month's subscription, and haven't yet received a book (I'm told it will be three weeks from when I ordered). Once it does arrive, it will have cost a month's subscription - it will not be free. I can't comment on the books themselves as I haven't received one yet, but the 'free book' seems to me to be a misleading claim to get people to subscribe - you pay from the first book onwards, so there's no free trial. Hopefully the book will be worth the money once it arrives, but I would have liked the opportunity to examine one first.
2 septembre 2022
Réponse de beans&sparks
Hi Julia,
Thank you for sharing your feedback with us.
The first free book promotion is only available via a promotional link, not directly through our official beans&sparks website. This may be why you were billed the full price. If that is not the case, then please feel free to reach out directly to our support team at support@beansandsparks.com and we will be happy to assist you.
Best wishes,
beans&sparks club
Do not get suckered into their…
Do not get suckered into their discounted book price. Even though you will have thought you have canceled your subscription right away, you have not and you WILL get charged.
22 septembre 2022
Avis spontané
Réponse de beans&sparks
Thank you for sharing your review with us, Adria.
We are sorry to hear that you were not satsified with our service. In order to make sure that the customer knows that their subscription has been cancelled, we make sure to send out a confirmation of cancellation email. That way the customer has confirmation that their susbcription has indeed been cancelled.
If you have any further feedback or comments, please feel free to reach out to us directly at support@beansandsparks.com, and we will be happy to assist you.
Best wishes,
beans&sparks club
Poor Service - Shady tactics
I ordered these for my grandkids under the special they had for $1. You had to cancel within the 30 day trial period. I tried several times to cancel on their site within the trial period. It would not recognize my email etc. Over and over I tried. Finally it worked after clicking another link other than login. I was billed $27.98 three times!! They acknowledged in their email response to me that they were aware of the glitch and refused any refunds. I finally got them to refund one after threatening a bad review. I don't like to be pushed to that point but $27.98 x 3 is not cheap. I am still fighting to get the other two charges refunded.
11 août 2022
Avis spontané
Réponse de beans&sparks
Hi Lainey,
Thank you for sharing your feedback with us.
We can confirm that a full refund was issued for one of your orders. We can see that you have opened a case with Paypal under your second account, which would be why the refund for that account did not go through.
We hope this is helpful.
Best wishes,
beans&sparks club
Absolutely love the book snd so looking…
Absolutely love the book snd so looking forward to adding to the collection
5 septembre 2022
Réponse de beans&sparks
Thank you for your kind words, Alex.
We really appreciate you taking the time out to share your experience with us.
Happy reading :)
Best wishes,
beans&sparks club
Lovely book!
Absolutely lovely book for my 3yr old, she couldn't believe it had her name in it :)
Very happy.
10 septembre 2022
Réponse de beans&sparks
Thank you for sharing your feedback with us, Christina.
We couldn't be happier to hear that your lovely 3yr old loved her new personalized book!
Happy reading :)
Best wishes,
beans&sparks club
Love it and great quality
16 septembre 2022
Réponse de beans&sparks
Hi Hayley,
Thank you for sharing your review with us.
We are so happy to hear that you are pleased with your new book!
Your feedback means a lot to us, so we would be truly grateful if you could also share your review with us on Google Reviews using the link: https://g.co/kgs/BHW5g8.
Happy reading :)
Best wishes,
beans&sparks club
Brilliant
I brought this personalised book for my sons birthday and it’s honestly amazing! The quality of the book is amazing and my little boy loves it 🥰
14 septembre 2022
Réponse de beans&sparks
Thank you for sharing your feedback with us.
We are so happy to hear that your son is enjoying his new personalised book!
Your experience means a lot to us, so we would be really grateful if you could also share your review with us on Google Reviews using the link: https://g.co/kgs/BHW5g8.
Happy reading :)
Best wishes,
beans&sparks club
Soooo happy with the book
Soooo happy with the book. The quality, the illustration is of high quality. My daughter was delighted with it.
26 août 2022
Réponse de beans&sparks
Thank you for sharing your experience with us.
Your kind words have absolutely made our day, thank you!
Your experience means a lot to us, so we would be truly grateful if you could also share your review with us on Google Reviews using the link: https://g.co/kgs/BHW5g8.
Happy reading :)
Best wishes,
beans&sparks club
Took a long time to arrive, not great quality
Took four weeks for first book to arrive, slightly damaged from only being in a hardback envelope and smaller than I was expecting for the cost.
13 septembre 2022
Réponse de beans&sparks
Hi Lisa,
Thank you for sharing your review with us.
We are sorry to hear that your order was delayed and arrived damaged. Our support team have reached out to you via email to resolve this for you as quickly as possible.
We look forward to hearing back from you soon.
Best wishes,
beans&sparks club
Réponse de beans&sparks
Thank you for sharing your feedback with us, Jannine.
We couldn't be happier to hear that your daughter likes her new book!
Your review means a lot to us, so we would be truly grateful if you could also share your feedback with us on Google Reviews using the link: https://g.co/kgs/BHW5g8.
Happy reading :)
Best wishes,
beans&sparks club
Le puse una estrella porque no hay nada…
Le puse una estrella porque no hay nada más bajo que esta mini compañía me engancho con una promoción de un libro por 1 dólar y me robó mi información personal mis correos electrónicos y mi cuenta de banco,tomando así dos veces 29.99 x 2 , hice mi reclamo y me devolvieron 11 dolares Ami cuenta ,que por sus políticas ,en ningún momento les autoricé que me tomaran esa cantidad cada mes y en dos cuentas por el mismo libro (libro que no vale la pena)puede conseguir un libro en target con mejor contexto y no cosas tontas.estoy arrepentida de aver caído en la trampa de 1dolar y me robaron cada mes una suscripción que te cobran doble.ojala que ya no caiga más gente con estos ratas
12 septembre 2022
Avis spontané
Réponse de beans&sparks
Hi Lorenia,
Thank you for sharing your experience with us.
We are sorry to hear about your situation. Please send an email directly to our support team at support@beansandsparks.com, writing 'Trustpilot' in the subject, and we will be happy to resolve this for you as soon as possible.
We look forward to hearing from you.
Best wishes,
beans&sparks club
Réponse de beans&sparks
Thank you for sharing your review with us, Michael.
We are sorry to hear that you were not satsified with our service. Our support team have reached out to you via email to resolve this for you as soon as possible.
We hope to hear back from you soon.
Best wishes,
beans&sparks club
I have been sent a book with only half…
I have been sent a book with only half the name on it and been charged £7 I am absolutely disgusted with your service
28 août 2022
Réponse de beans&sparks
Hi Janet,
Thank you for sharing your review with us.
We are sorry to hear that your book arrived with an error in the name. A reprint has already been arranged for you, please allow two weeks for it to arrive.
Thank you for your patience.
Best wishes,
beans&sparks club
Lovely personalised book and card!
30 août 2022
Réponse de beans&sparks
Thank you for sharing your feedback with us.
We are so happy to hear that you are enjoying your new book and memory cards!
Happy reading :)
Best wishes,
beans&sparks club
We absolutely love the books but pricey
We absolutely love the books! I just wish they weren’t so expensive.
8 septembre 2022
Réponse de beans&sparks
Thank you for sharing your feedback with us, Amber.
We are glad to hear that you are enjoying your new personalised book!
We always love to hear what our customers think of our products, so we will be sure to share your feedback on pricing with our production team.
Happy reading :)
Best wishes,
beans&sparks club
Réponse de beans&sparks
Thank you for sharing your feedback with us, Bilge.
We are glad to hear that you are happy about your new order!
Happy reading :)
Best wishes,
beans&sparks club
Great graphics
4 septembre 2022
Réponse de beans&sparks
Thank you for sharing your review with us.
We are happy to hear that you enjoyed your new book!
Happy reading :)
Best wishes,
beans&sparks club
These are deceiving customers
These are deceiving customers. They provide cheap booklet and then charge for subscription. I paid for a single booklet. They are very sneaky. There responds to my query was basically sod off not our problem you got duped.
I do not recommend at all.
4 septembre 2022
A Great Idea
The book I ordered arrived and it was better than I imagined, sadly that day my energy company informed consumers how much we were to be charged for energy over the next three months. I could not afford the book subscription and the increase in energy prices.
2 septembre 2022
Réponse de beans&sparks
Thank you for sharing your feedback with us, Michael.
We are so happy to hear that you are enjoying your new personalised book!
Happy reading :)
Best wishes,
beans&sparks club
Yes it was great my son totally loved…
Yes it was great my son totally loved it and with his name also being in the book and it arrived for his birthday and he had know idea how it was sent to him so I said well there someone that knows you like your dinosaurs 🦕 and he was well chuffed thanks
16 août 2022
Réponse de beans&sparks
Hi Wendy,
Thank you for sharing your experience with us.
Your kind words have absolutely made our day, thank you!
Your review means a lot to us, so we would be truly grateful if you could also share your feedback with us on Google Reviews using the link: https://g.co/kgs/BHW5g8.
Happy reading :)
Best wishes,
beans&sparks club
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