Bearfoot Avis 17

I ordered shoes in the wrong size (my bad). I sent a refund request the day I received them on February 11th. No response. Sent an email on the 17th. No response. Just sent another email today, the 20th, as I am approaching the 14 day return period and am quite frustrated that the company has yet to even acknowledge me. Save yourself the money and do not order from their website. The AI chat bot kept sending broken links to the return form and was of no actual help. Will update if I ever hear back and can return my shoes.

***UPDATE***
Bearfoot finally reached out to me on the 21st with a return label. They stated they weren't sure how they missed my email. Nevertheless, my shoes are in the mail being returned to them. I did order from a different brand due to this first impression with Bearfoot, but if I don't end up liking them I may try this brand again.

***UPDATE 3/6***
Bearfoot claims their systems were down for the two week period I couldn't get in touch with them. They refunded me after my shoes were returned but they did ask me to amend my review. I raised my rating from 1 star to 3 as I feel this fairly reflects the service I received. I cannot give them higher than a 3, as this was my first impression of the company and unfortunately it left a bad taste in my mouth. The only way I would return to this company is if the shoes I ordered from Saguaro somehow turn out worse than this entire customer service experience.

Update 2: We're going to do an exchange for the product. I'll wait until everything is done before I completely change the rating.

Update: They have reached out to me this morning. When I actually get a resolution I will update this review again.

I had a problem with my order so I first sent an email to the address listed on the "contact information" page, which auto-replied with instructions to submit a message through the support page on the website. Despite sending four messages and a twitter DM, I have yet to receive a single response anywhere. Because I have been waiting more than three weeks, I submitted a review on their website directly today indicating such. It is currently nowhere to be found on the product page. To be clear, I received my shipment on December 31st 2025 and I have been trying to get in contact with the company since January 6th 2026, well within my entitled two weeks. It's a shame because the customer service was very good to me when I made my first order back in ~2022.

Got a pair of these shoes for Christmas that were supposed to be true to size, however; once I tried them on they were so small. Attempted to return them, but the person that purchased them for me as a gift did so on Black Friday - so am stuck with shoes I cannot wear due to their 14 day return policy. Their poor customer service and refusal to reimburse a Christmas present is disgusting. If you are thinking of purchasing an item from them DO NOT! Go to Amazon and purchase any of the same type of shoes there so if it doesn’t fit you will be guaranteed good customer service and a refund/return.

I had inadvertently rated the wrong company, I was trying to rate bearefoot, not Bearfoot with a poor rating. Ryan from Bearfoot did a reach out with regards to my review. My apologies to Bearfoot! You have been very professional in responding to my initial review of unfortunately the wrong company! 5 stars for you customer service and I will definitely check out your product!

The customer service is amazing, the shoes are awesome, and the boots are incredible American made quality. Bearfoot is the real deal, and right in North Dakota!

I ordered the wrong size initially (my fault!) but Bearfoot worked with me to return and get my correct size no problem. I own two pairs, a hightop and lowtop, and they're both amazing. I've owned the lowtops for over a year and they're still in great condition, same with the hightops, although I've only had them for a few months. I mostly use them in the gym but they're also great for hiking - I love how you can feel the earth with every step but yet it's still incredibly comfortable. More please!

I have had nothing but a positive experience dealing with this Company. I recently received the new boots made in Fargo, North Dakota (USA!) and am very impressed with the workmanship and feel of the boot. I will definitely be adding those to my collection of Bearfoot products and keeping a close eye for new items going forward!

Great product. Most comfortable shoes I have owned and are perfect for any terrain

Surprisingly, BEARFOOT reached out to me, to track my shipment of January 2025. It appears the courier lost the package, and they are willing to send me a new order of the item and also a refund for my inconvenience. This is great customer service for BEARFOOT to reach out to me.

What joke. I buy a pair, it doesn't fit. Return no problem and get a new size. I don't like them, return no problem.

This is where it gets great. They don't refund me or stop my payments. Nothing. So I put in a dispute and get an email right back (sent over 3 over the course of a month with nothing)

They say they don't want my money and are trying to refund me. I send an email a week after asking for progress.

This company is either run by 2 people or a team of incompetent people. So disappointed because the owner is awesome.

Oh well.

This company is a scam.
I purchased a pair of shoes and after 1 month, they finally shipped them. But they sent me the wrong size...
When I told them, they asked me to pay the postage to ship them back. I did this, and they have received them a week ago, and still they haven't shipped by replacement shoes nor provided the shipping refund that they promised. I've paid more than the amount of the shoes and I've yet to receive a pair of shoes.

Ordered on the 30th January. Today is the 14th February and I’m still waiting to receive the order. Not sure they are even legit. Never again!!

i requested a size exchange and they have ghosted me
Update: took replying to my ticket which they closed without doing anything and another email but they say that shipped my return. They said it was an employee issue but you never know.

delivery date; 2-5 days primised, reality, 35days
size; they give a list but that is a wrong, they are off by 2,5 sizes, so the shoes where useless
delivery itself; they did not add the correct details for delivery so i was the person that had to call and make sure import fees where paid and pick it up elsewhere
price; after import tax and delivery +70percent
dont order to EU... and dont try to compare EU measures to what they sell