Beautynook Avis 

I ordered a product from here one month ago and have since not heard any update about my order or anything at all. I have emailed numerous times and have only received one very vague email from “Michelle” - apparently the owner, saying my “order is in queue and I will be notified when it’s shipped” after having specifically asked when I can expect it to be shipped. Since then, I have also emailed and asked for my order to be cancelled and refunded, since I needed the cleanser for a trip coming up and I expected to receive the product well within a month and have still not heard anything back. There are numerous other reviews on here saying the same thing, and I honestly should have checked the reviews before purchasing, since I’m pretty sure I might never see the cleanser I ordered or my money back. Do not purchase from this seller.

I paid $150 for two bottles of sunscreen on September 14th 2023 and still have heard nothing about my order being shipped. It’s been a month. I wonder how long it’ll take to hear something? I will never purchase again from this company. Too bad, I had such high hopes. If I continue to not hear anything I will ask for a refund. Very upset so far with my experience with this company. Would not recommend ordering from them.

Always great experiences here and fast shipping! Plus free skincare consultations by actual professionals which you can’t get anywhere else.

I placed an order via their online store almost a month ago now and it has not been shipped yet. Emails about the order by the owner is really vague, like there is no concrete information about your online orders.

I just started ordering from here but they’re super helpful and have the best products for acne. Highly recommended!

I got a free skincare consult by Michelle who is literally the most knowledgeable person about skincare. She’s changed my skin in such a great way! I always get my orders in good time and the customer service is next level. Support this amazing Canadian business. The best!

Can not say enough about how amazing the service and products are here! I’ve been Using a regimen of acne products suggested for me by the master aesthetician and my skin looks 100% better. It’s crazy how much better after only two weeks! If you have acne you really have to get a custom regimen made for you by the team here.

I have no idea what this other reviewer is taking about but I used to buy from beauty nook in the shop when I lived in Surrey and still order all my products now that I live in Calgary. They have the best products that you can’t find anywhere else and the advice and knowledge is second to none. My skin looks a thousand times better since finding beauty nook!

We are led to believe that Beauty Nook online store ,with store premises in British Columbia (Surrey, BC V3S 1R8) , is a fraudulent or knowingly misleading online customers and taking their payments without shipping product. If not a scam then the business is stealing from out of province online customers. It is now one and a half months since order was placed and we are following due process of reporting them to relevant parties including the website host -Shopify. Hopefully their payment system can be taken down and Canada post account closed because of fraudulent activity.

Vendor creates void Canada post shipping orders, but never actually ships products. If tracking numbers are checked online with Canada post, it shows that product was never received by courier.

Owner responds to emails and texts vaguely and promises of a refund or proof of refund is not honoured. Will amend/update review as needed.