Beds4U New Zealand Avis 

Réponse de Beds4U New Zealand

ll y a 3 jours

Hi Ernie,

Thanks so much for sharing your experience. We’re pleased to hear the team at our Invercargill store were able to get the base mix-up sorted for you the very next day. We really appreciate your understanding and are glad our delivery driver also made a good impression.

It’s fantastic to hear you’d be happy to shop with us again. Thank you for recommending Beds4U and for giving our team the opportunity to look after you!

Best regards,
The Beds4U Team

Réponse de Beds4U New Zealand

Actualisé le 11 sept. 2026

Hi Ashleigh,

Thank you for your kind review.

We’re really happy to know that you were pleased with your purchase and the service you received from us. It’s always nice to hear that everything went smoothly and that you’re pre teen loves her new bed.

We truly appreciate you choosing Beds4U and sharing your experience with us. Your support means a lot to our team.

Thanks,
Beds4U Team

Réponse de Beds4U New Zealand

11 sept. 2026

Hi WK,

We understand that delivery dates can sometimes change as an order progresses. Our usual process is to send an updated delivery notification once we’re closer to the revised delivery date, however, we understand the importance of having this information sooner. We’ll certainly take your feedback on board and look at how we can keep customers better informed along the way.

We truly value your feedback and want to assure you that this has been noted. We’ll continue to review the customer experience to help ensure a smoother process moving forward.

Thank you again for choosing Beds4U and for bringing this to our attention. We genuinely appreciate your patience and understanding on this matter.

Regards,
Beds4U Team

Réponse de Beds4U New Zealand

11 sept. 2026

Hi Stewie,

Thank you so much for taking the time to share your experience with us.

We’re really grateful to know that you were happy with the service you received and with your overall experience with Beds4U. It’s always lovely to hear when our customers are happy with their purchase and the service along the way.

Thank you for choosing Beds4U and for recommending us to others. We truly value your support and are grateful you took the time to share your experience with us.

Thanks,
Beds4U Team

Réponse de Beds4U New Zealand

11 sept. 2026

Hi Michael,

It’s lovely to know that everything came together so well for you, from the service you received and the delivery timeframe to the comfort of your new bed.

The happiness with your experience received means a lot to us. And, we’re especially pleased that you’re finding your new bed comfortable and enjoying your purchase.

Thank you for choosing Beds4U and for sharing such a positive reflection on your experience. We hope your new bed continues to give you the comfort you deserve for many nights to come.

Thanks,
Beds4U Team

Réponse de Beds4U New Zealand

11 sept. 2026

Hi Sue,

It’s especially encouraging to know that our delivery team made such a thoughtful impression during your delivery.We want every customer to feel comfortable and well supported when their new bed arrives, and it’s lovely to know that this was your experience.

We’ll be sure to let the delivery team know that their care and thoughtfulness were noticed. We’re sure it will mean a lot to them to know they made the process that little bit easier for you.

Thank you for choosing Beds4U and for taking the time to let us know how everything went.

Thanks,
Beds4U Team

Réponse de Beds4U New Zealand

Actualisé le 13 sept. 2026

Hi Aroha,

Thanks for your feedback. We understand you’re still waiting for your bed, and we really appreciate your patience.

While we always aim to keep deliveries on track, there can occasionally be unforeseen circumstances that affect delivery timeframes, particularly when orders are making their way to the South Island. We know you’re looking forward to receiving your new bed, and we appreciate your understanding while it makes its way to you.

If your bed hasn’t arrived yet, please feel free to contact us via Shopify chat or send us an email, and we’ll be happy to check the latest delivery update for you.

Thank you again for your patience and for bringing this to our attention.

Thanks,
Beds4U Team

Thanks
Beds4U Team

Réponse de Beds4U New Zealand

11 sept. 2026

Hi Clare,

Thank you for taking the time to share your feedback.

We’re really pleased to know that you found our communication excellent and that browsing our website was easy and straightforward. Making it simple for our customers to find the right products and get the information they need is an important part of the experience, so it’s great to know this made your experience with us a positive one.

Thank you for choosing Beds4U and for sharing your experience with us. We truly appreciate your support.

Thanks,
Beds4U Team

Réponse de Beds4U New Zealand

Actualisé le 13 sept. 2026

Hi Brian,

Thank you for taking the time to share your feedback with us. We appreciate your patience throughout the process and understand how important it is to have clear updates when waiting for a delivery.

We’ll be reviewing your feedback with our team, particularly around delivery timeframes and communication, to identify where we can make the process more efficient and keep customers better informed moving forward.

It’s great to hear that, once the delivery took place, our delivery team provided a positive experience. We’ll be sure to share that feedback with them as well.

Thank you again for bringing this to our attention. We value your feedback and will use it to help us continue improving the overall customer experience.

Thanks,
Beds4U Team

Réponse de Beds4U New Zealand

Actualisé le 13 sept. 2026

Hi Frank,

Thank you for your feedback.

It appears there may have been some miscommunication around the specific sizing requirements discussed at the Home Show, which we understand led to a different outcome than you were expecting. On the positive side, we’re pleased to know that, after further discussion, the matter was ultimately resolved with a full refund.

We’ll be reviewing and looking at ways to further improve communication around mattress sizing and compatibility.

Thank you again for your patience while this was being worked through and for giving us the opportunity to resolve the matter.

Regards,
Beds4U Team

Réponse de Beds4U New Zealand

10 août 2026

Hi there,

We’re really sorry to hear about your experience and, most importantly, for the frustration and inconvenience caused.

We completely understand why you’d feel disappointed, it is certainly not the experience we want for our customers. We also apologise for the timing of the feedback requests.

We genuinely appreciate you taking the time to share this feedback with us. We will be reviewing the process with our team and working on improving our communication, delivery process, and overall customer experience to ensure situations like this are handled better in the future.

Once again, we’re very sorry for the experience and appreciate your patience and honest feedback.

Thanks
Beds4U Team

Réponse de Beds4U New Zealand

11 sept. 2026

Hi Lynda,

Thank you for your kind feedback.

It’s fantastic to know that you were happy with both the service and delivery. .

We’ll be sure to share your feedback with the team. Your comments are genuinely appreciated and a great encouragement to everyone involved.

Thank you for choosing Beds4U, and we hope you enjoy your new purchase.

Regards,
Beds4U Team

Réponse de Beds4U New Zealand

11 sept. 2026

Hi Lynley,

Thank you for taking the time to share this with us.

It’s great to know you were able to find the headboard you were looking for through Beds4U after having difficulty getting the service you needed from other retailers in Tauranga. We’re also very pleased to hear that your visit to our Newmarket store was such a positive experience.

We’ll make sure Sonia sees your kind words. It’s great to know that you felt well looked after and that her service gave you the confidence to add the two bedside tables to your order.

Thank you again for choosing Beds4U. We really appreciate your support and hope you enjoy your new headboard and bedside tables.

Regards,
Beds4U Team

Réponse de Beds4U New Zealand

11 sept. 2026

Hi Janine,

Thank you for taking the time to share your feedback with us.

We’re delighted to know that you’re pleased with your new bed and mattress. It’s always rewarding to know that a customer is satisfied with their choice, and we appreciate you letting us know.

Thank you for choosing Beds4U. We trust your new bed and mattress will continue to provide you with the comfort you’re looking for.

Kind regards,
Beds4U Team

Réponse de Beds4U New Zealand

11 sept. 2026

Hi Susan,

We’re delighted to know you were pleased with the service provided and that your delivery arrived sooner than expected.

It’s always encouraging to hear when our team has made the process straightforward and convenient for our customers. We appreciate you choosing Beds4U and taking the time to share your experience with us.

We hope you enjoy your new bed and wish you many restful nights ahead.

Kind regards,
Beds4U Team

Réponse de Beds4U New Zealand

11 sept. 2026

Hi Dean,

It’s fantastic to know you had a great experience with us, and that our delivery team did such a great job on the day. We really appreciate you taking the time to recognise their effort.

We’ll make sure the delivery team sees your kind words. It’s always nice to pass this sort of feedback on to the people who helped make your experience a good one.

Thanks again for taking the time to support our team.

Warm regards,
Beds4U Team

Réponse de Beds4U New Zealand

Actualisé le 11 sept. 2026

Hi Rach,

What a lovely review to receive. Thank you so much for sharing it with us! It sounds like you were destined to find our Napier store while enjoying a coffee and ended up finding exactly what you were looking for.

It’s fantastic to hear Lindsay was able to help you find the right trundler bed for your son and make the whole experience such a positive one. We’ll definitely make sure she sees your kind words. Having the bed wrapped and ready for you when you came back the next morning is exactly the sort of extra care we want our customers to receive.

Thanks again and we’ll look forward to seeing you again when the next bed is needed!

Regards,
Beds4U Team

Réponse de Beds4U New Zealand

11 sept. 2026

Hello Rizz,

Thanks for the kind words. We’re happy we could keep the bed aside for you until you were ready to collect it. We know having a bit of flexibility around collection can be helpful, so it’s great that we could accommodate this for you.

Thanks again for your support it’s genuinely appreciated.

Warm regards,
Beds4U Team

Réponse de Beds4U New Zealand

10 août 2026

Hi Tracey,

Thank you for taking the time to share your feedback with us. We’re pleased to hear that you’ve found our communication good overall.

We’re sorry, however, that you didn’t receive a response to your emails regarding your delivery. We completely understand how frustrating it would be to wait longer than the quoted 2–4 week timeframe without an update.

We appreciate your patience and understanding, and we’ll continue working on improving our communication and delivery processes to ensure customers receive timely updates throughout their order journey.

Thank you again for your feedback — we truly appreciate it.

Thanks
Beds4U Team