The delivery was prompt and they did great with getting it into the home without making a mess. The bed is comfy. The women we spoke with in store was knowledgeable and able to assist us with explorin... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I have found this company to be really good. Very helpful in buying the right bed for my husband and I. We had a bit of a misunderstanding and they bent over backwards to resolve it. When they del... Voir plus
Great service at Invercargill store. Had a mix up with the base when bed was delivered but it was sorted the next day. Delivery driver was nice guy. Recommended would be happy to buy from them again
L'entreprise a répondu
Website was easy to use, communication was awesome with the team to organize delivery day and then the delivery people were awesome with communication as well to tell me when and even brought it insid... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
It's our dream to give everyone a great night’s sleep. Beds4U is totally committed to bringing you comfortable, brilliant-value beds & mattresses made in New Zealand.
Coordonnées de contact
5 Gloucester Park Road, 1061, Auckland, Nouvelle-Zélande
- 0800233748
- info@beds4u.co.nz
- beds4u.co.nz
4,3
Excellent
658 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Bed Shopping Made Easy
Excellent, attentive service and we were presented with multiple options to suit our budget. Delivery options were sorted to save us money and the bedding all arrived when promised. Extremely efficient and great communication. As an added bonus, the beds are extremely comfortable to sleep in. Highly recommended for a very easy, positive shopping experience.
28 juin 2026
Avis spontané
Réponse de Beds4U New Zealand
Hi Emma,
Thanks so much for the great feedback. We’re really glad the team could take the time to work through the options with you and find something that worked well for your budget, including making the delivery arrangements more cost-effective.
It’s also great to know everything arrived when promised and that the communication along the way made things easy. And hearing that you’re sleeping comfortably on your new beds is certainly the best outcome!
Thanks again for giving our team the opportunity to look after you we’re genuinely pleased we could make it such a positive experience.
Regards
Beds4U Team
Great service
Easy to complete purchase, delivery service was great and prompt. Would recommend this company and most likely will purchase from them again in the future when the need arises.
23 mai 2026
Réponse de Beds4U New Zealand
Hi Cherry,
We love hearing feedback like this! thank you for taking the time to share your experience with us.
It’s always great to hear when we’ve made the whole process simple for our customers, and we really appreciate the recommendation. Knowing you’d choose Beds4U again when the need arises is a lovely compliment.
We’re grateful to have been part of your experience and hope we’ll have the opportunity to look after you again down the track. Until then, thank you for your support and for choosing Beds4U.
Warm regards,
Beds4U Team
I was thrilled at the service I got
I was thrilled at the service I got, buying a new bed for my mother. When the bed I ordered couldn’t be delivered in time they upgraded it at no cost. They went out of their way, my mum said it was the best nights sleep she had had in decades!
23 juin 2026
Réponse de Beds4U New Zealand
Hi Teresa,
What a lovely review to receive ! thank you so much for sharing this with us. We’re especially pleased to hear we were able to find a solution when the original bed couldn’t be delivered in time, and that your mum was able to get the comfortable night’s sleep she deserved.
Hearing that she had her best night’s sleep in decades honestly means a lot to our team. This is exactly why we love being able to help our customers find the right bed, especially when it’s for someone close to them.
Regards
Beds4U Team
Réponse de Beds4U New Zealand
Hi Peter,
Thanks for the kind words! It’s great to know you found our communication clear and helpful throughout your experience with us.
We really value keeping things simple and making sure our customers know what’s happening along the way. We appreciate you taking a moment to share this with us.
We hope everything has gone smoothly for you and that you’re enjoying your new bed. Thanks again for taking the time to leave us a review it’s genuinely appreciated.
Regards
Beds4U Team
Walked in and Chris found the bed I…
Walked in and Chris found the bed I wanted within 5 mins. Awesome service.
10 juillet 2026
Avis spontané
Réponse de Beds4U New Zealand
Hi Sylvia,
Thanks for sharing this with us! We’re so pleased to hear Chris was able to quickly understand what you were looking for and help you find the right bed.
We’ll make sure Chris sees your feedback it’s always great to hear when our team has made the experience easy and enjoyable.
It’s great to know you walked away happy with both the bed and the service you received. We hope you love your new bed and have plenty of comfortable nights ahead.
Regards
Beds4U Team
The delivery time was so long
The delivery time was so long, and then got a call to say it was going to be even longer. If it wasn’t for the nice lady that actually called me I would have asked for a refund. Wouldn’t recommend ordering online if you are in the South Island
18 juin 2026
Réponse de Beds4U New Zealand
Hi J,
Thanks for sharing your feedback. We really appreciate you taking the time to let us know about your experience.
With South Island deliveries, orders have a longer freight journey from our Auckland warehouse, and occasionally unforeseen circumstances along the way can affect the expected delivery timeframe. We’re pleased to know that our team member took the time to give you a call and keep you informed. It’s lovely to hear that her communication gave you some reassurance while your order was making its way to you.
We truly value your feedback and want to assure you that keeping our customers informed and supported throughout their delivery journey remains important to us. We’ll certainly take your feedback on board as we continue to look for ways to make the experience as smooth as possible.
Thank you again for choosing Beds4U. We hope you’re now enjoying your new bed and getting plenty of good nights’ sleep.
Regards,
Beds4U Team
Réponse de Beds4U New Zealand
Hi Carol,
We’re really glad to hear our communication around your delivery times was helpful and that you knew what to expect with your order.
We know waiting for a new bed can be exciting, so keeping you in the loop along the way is something we really value. It’s great to hear this worked well for you.
We hope everything has settled in nicely and that you’re enjoying your new bed. Wishing you plenty of comfortable nights ahead!
Regards
Beds4U Team
Customer service and delivery
Nothing to fault great customer service and delivery highly recommended thank you.
17 juin 2026
Réponse de Beds4U New Zealand
Hi Will,
Thank you! We’re so pleased to know you had no issues with your online order and were happy with both the service and delivery.
Your recommendation means a lot to us. We really appreciate you choosing Beds4U and taking the time to let us know how everything went.
We hope you’re settling in well with your new bed and enjoying the comfort. Thanks again for your support we really appreciate it!
Regards
Beds4U Team
Réponse de Beds4U New Zealand
Hi David,
Thanks for the kind words! We’re stoked to hear you had a great experience with us and that you’re happy with your new bed.
It’s always great to know your online purchase went smoothly and that you’re pleased with what you received. We really appreciate you taking the time to share this with us and support our team.
Enjoy your new bed, and here’s to many good nights and plenty of comfortable sleep ahead. Thanks again for choosing Beds4U!
Regards
Beds4U Team
Réponse de Beds4U New Zealand
Hi Johanna,
Thanks so much for taking the time to share your feedback with us. It’s great to hear that you’re enjoying the comfort of your new bed and that the delivery was quick and easy to arrange.
We know getting a new bed can be a big decision, so we’re really pleased everything went smoothly from arranging your delivery through to getting your new bed home.
We truly appreciate you choosing Beds4U and supporting our local business. We hope you enjoy plenty of comfortable and restful nights ahead!
Regards
Beds4U Team
Highly recommended
The bed is exactly as expected.
Medium firm for back support.
A local business whose customer service was excellent. My calls were answered promptly by a real person who was polite and organised delivery and setup as per my online purchase. Thank you 😊
17 mai 2026
Réponse de Beds4U New Zealand
Hi Priscilla,
It’s fantastic to hear that everything came together so well, from choosing the right level of firmness to having your delivery and setup organised without any hassle.
We especially appreciate your kind words about our team. Being able to speak with someone directly and having your questions handled promptly is something we really value.
Thanks again for supporting a local Kiwi business and for taking the time to share your experience. We hope you enjoy many comfortable nights on your new bed!
Regards
Beds4U Team
Excellent service and fast delivery
18 mai 2026
Réponse de Beds4U New Zealand
Hi Averil,
Thank you so much for your lovely feedback. We’re really pleased to hear you were happy with our service and that your delivery was quick and hassle-free.
We really appreciate you choosing Beds4U and taking the time to share your experience with us.
Regards
Beds4U Team
Very easy to deal with
Very easy to deal with. Great communication through out. I got a bed for myself in Hastings and a bed for my nephew in Auckland. Both expetiences were top notch. Thanks
17 mai 2026
Réponse de Beds4U New Zealand
Hi Mark,
Thanks so much for your kind feedback!
We’re really pleased to hear both your Hastings and Auckland experiences were top notch. It’s great to know the process was easy and communication was clear throughout.
We truly appreciate your support and hope you and your nephew enjoy your new beds!
Regards
Beds4U Team
I know the bed was on sale but I was a…
I know the bed was on sale but I was a bit disappointed on the mattress as it was so hard like a board under me so I spent another $200 on buying toppers to be able to sleep comply, buying online can be a bit hit and miss.
15 mai 2026
Réponse de Beds4U New Zealand
Hi Jocelyn,
Thanks for taking the time to share your feedback - I’m really sorry to hear the mattress didn’t meet your expectations.
If you’d like, we can take another look at the model you purchased and talk through whether there are softer options that might better suit you next time. We’re always happy to help guide you so it’s a better fit before you buy, especially with online orders where it’s harder to test in person.
Let us know how you’d like to proceed, and we’ll do our best to help.
Regards,
Beds4U Team
Nelson store
I have just had a sofa bed delivered from the Nelson store, into a tight spot upstairs, which I was concerned about
However, it was expertly sited without any fuss or damage.
I must applaud the delivery team for their efficiency, communication and service.
I would not hesitate to return to the Nelson store, as they are the definition of " customer service"
Fantastic!!
Graham Webster.
25 mai 2026
Avis spontané
Réponse de Beds4U New Zealand
Hi Graham,
Thank you so much for taking the time to share this feedback. We’re really pleased to hear your sofa bed delivery from our Nelson store went smoothly, especially getting it into a tight space without any issues.
We’ll make sure to pass your kind words on to the delivery team and the Nelson store team — they’ll be delighted to know their communication, care, and efficiency made such a positive impression.
We truly appreciate your support and look forward to seeing you again in the future.
Regards
Beds4U Team
Imperial Gel Purchase
I do not usually leave reviews but the service from Beds4U genuinely deserved one.
From the very beginning, the team was incredibly helpful, informative and patient.
I had quite a few conversations with them around different mattress options, headboard colour choices and what would suit our needs best.
At no point did I feel pressured. They actually took the time to understand what we were looking for and guided us properly.
The communication throughout the process was excellent and every question I had was answered clearly and honestly. You can tell they genuinely care about customer satisfaction rather than just making a sale.
The delivery team was also fantastic. Friendly, professional and very helpful during delivery and setup which made the whole experience smooth and stress free.
Overall, exceptional service from start to finish and I would happily recommend them to anyone looking for quality products backed by people who truly care about their customers.
15 mai 2026
Avis spontané
Réponse de Beds4U New Zealand
Hi Snandan,
Thank you so much for taking the time to share such a thoughtful review. We’re really pleased to hear your experience with Beds4U was so positive from start to finish.
We really appreciate your kind words about our delivery team — they’ll be delighted to hear this feedback.
We truly value your recommendation and your support, and we look forward to helping you again in the future.
Regards
Beds4U Team
my desk turned up damaged not what you…
my desk turned up damaged not what you expect when buying new.
13 avril 2026
Réponse de Beds4U New Zealand
Hi Tobi,
Thanks for letting us know, and I’m really sorry to hear your desk arrived damaged — that’s definitely not the experience we want for our customers when purchasing something new.
We’d like to get this sorted for you as quickly as possible. Could you please contact your nearest Beds4U store or our customer service team with your order details and a photo of the damage? We’ll look into the best solution right away, whether that’s a replacement, repair, or other resolution depending on the situation.
We appreciate you bringing this to our attention and we’ll make sure it’s taken care of properly.
Regards
Beds4U Team
great staff at Waipapa
great staff at Waipapa, efficient communication and timely delivery
14 avril 2026
Réponse de Beds4U New Zealand
Hi Glen,
Thank you for your wonderful feedback! 😊
We’re so pleased to hear you had a great experience with our Waipapa team. Providing efficient communication and timely delivery is something we pride ourselves on, so it’s fantastic to know we delivered on that for you.
We truly appreciate your support and hope you enjoy your new bed for many restful nights to come!
Regards,
Beds4U Team
Réponse de Beds4U New Zealand
Hi June,
Thank you for your wonderful feedback! We’re so pleased to hear you found the online purchase process easy, delivery fast, and that you’re loving your new bed.
Thank you for choosing Beds4U — we truly appreciate your support and hope you enjoy many great nights of sleep ahead!
Regards
Beds4U Team
Mediocre service
The store did not email or ring me to let me know bed was definetly there for pick up date for my online order. I sent an email on the day and rung the store on the day neither were answered. I even left a message on answer phone that wasn't answered. When I went into the store the service lady half way through a sentence stopped me picked up her personal cell phone answered it. Told the person she would have to ring them back and then proceeded to serve me. She was able to find the bed and showed me where it was to collect. But overall based on this service I would not recommend to others.
14 avril 2026
Réponse de Beds4U New Zealand
Hi Sara,
Thank you for your feedback, and we sincerely apologise for the experience you’ve described. We understand how frustrating it must have been not receiving timely communication regarding your order and the difficulty in reaching the store on the day.
We also apologise for the oversight. As Papakura is currently running End of Lease Sale, some of our sales team may be a bit confused with the offer structure, although this should have been offered at the time of purchase.
Your comments regarding the in-store service and communication have been noted and will be addressed with the team to ensure this does not happen again. We appreciate you bringing this to our attention, and we’re glad the team was able to locate your bed for collection, but we agree the overall experience should have been much better.
Thank you again for your feedback.
Regards,
Beds4U Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.