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We are a family run fishmongers with over 45 years of experience.
Beer beach, EX123NE, Beer, Royaume-Uni
4,2
13 avis
Aucun historique récent de demande d’avis
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For over a month we have ordered a weekly delivery of fresh Cuttlefish, always arrives in a perfect condition chilled by an overnight courier. When I have contacted them by phone always very helpful. When due to weathers conditions , we were notified there would be a delay in delivery.
The delivery was really efficient and the quality of fish was excellent. We will definitely be ordering again.
Bought various fish on Monday for Thursday delivery. Was charged promptly on my card straight away. Then complete radio silence. I got to understand weren’t delivered anything on Thursday night. Got reply to my email on Friday morning that the order never came through! The next delivery day was Tuesday next week. Obviously asked to cancel. This is highly unreliable service as the technology is extremely basic these days and if it can’t work then better avoid this place completely.
Excellent quality fish great delivery totally happy!!
Absolutely spot on! We are both seafood lovers and stumbled across Beer Fisheries when planning a holiday to Devon. We got the valentines platter which was exactly as it was on the photo. All the fish tasted fresh and the perfect amount for 2 generous portions. It was delivered in good time in an ice pack that would have kept it fresh had it been left out for the day. Definitely be going back!
Great fresh fish and excellent service all the time, a great company to order from and much more choice than supermarkets have to offer and better quality.
Great delivery. all arrived safely packaged and chilled. beautiful crab. have so far made crab linguine and crab sandwiches. so tasty and fresh. a taste of the seaside when we are too many miles away and the summer sun seems too far away. would definitely recommend. 😀
Excellent service and brilliant fish great people to buy from - thank you.
Bought online having eaten some of their fish at a relative’s house in Devon a few weeks ago. One of the pots of crab had a strange bitter taste so had to be discarded. I ordered 4 smoked mackerel fillets and only received two which were delicious but not sufficient for the purpose I’d ordered them for. I also ordered 4 whole dabs and received 6 all packaged together in one plastic bag. I had to open the bag and separate them out. I had understood from the website that they would be gutted and scaled. They were gutted but certainly not scaled. I had to do that myself before repackaging them in yet more plastic for the freezer. I don’t think I’ll be ordering online again from Beer Fisheries.
Réponse de Beerfisheries
Dear Mrs C,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience and appreciate the opportunity to address your concerns.
Regarding the smoked mackerel, it appears there was a packing error. We apologize for this oversight. Had you contacted us, we would have immediately sent the additional fillets or refunded the difference. We are glad to hear you enjoyed the fillets you received.
As for the crab meat, our crab is picked fresh daily to ensure the best quality. We're sorry to hear that one of the pots had a bitter taste. This is unusual, and we would have been happy to address the issue and provide a replacement or refund had we been informed.
With respect to the dabs, we did include extra to ensure you received the full weight you ordered. As a flat fish, dabs have a smooth skin with very minimal scales, which may have caused some confusion. We apologize for any inconvenience this caused in your preparation process.
We value your feedback and regret that your experience did not meet your expectations. Should you decide to give us another chance, please reach out directly so we can ensure your order is handled with the utmost care.
Best regards,
Marc
Beer Fisheries
In Devon for a few hours … we were looking for decent fresh fish . Locally caught . We found beer fisheries and bought 5 red mullet , which we cooked in a roasting bag with butter dill garlic salt pepper. It was superb ,with asparagus.
Used several times and every time the service and quality has been excellent ,
Highly recommended
We know the Beer fisheries from a holiday in this delightful village, and found during lockdown that we could get fresh fish sent to us, caught by a local fisherman in a small fishing boat in the Lyme Bay Reserve. This is the antithesis of industrial fishing using beam trawlers, being sustainable and for the benefit of the local community. We happily receive what is caught that day. And the fish tastes great.
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