Belfast International Airport Avis 

Looking at the other reviews this was not my experience. Belfast was great for me travelling with my mother needing special assistance and my 3yo. There are very few steps, where there are there are lifts. The cafe has table ordering and robots to bring you food and drink. I was sped through check-in, security, and boarding. Lifts were working, trolleys are free for bags, and staff were kind to us all. The security even apologised for pouring away my daughter’s water I forgot to dispose of, then told me where I could get a free refill. I just need to work out how to get here by avoiding Bristol airport!

Was warned prior to coming that the airport and its staff are useless. It’s all true. Waiting for bags while they make announcements to not leave bags unattended. Laughter from everyone as nobody could get their bags. Full day of travel for staff not to bother doing their job. Avoid and use anywhere else if you possibly can!

Travelling through Belfast International this morning around 7am & disappointed, again, by the inefficient setup at security. The staff cannot be faulted but the system lacks investment & as such slows throughput. Surely management can observe & learn from other regional airports, like Bristol?? The airport continues to disappoint with dirty carpets, shabby “holding pens” for some gates and general air of tiredness. Sad to see & an embarrassment.

Must be soul destroying to work at this airport. I have worked in public transport all my life and find the standards and service at this ‘International Airport’ disgraceful. The food areas must be close to qualifying as a health risk and the staff seem totally lacking in morale. There are obviously staff shortages in many areas as mentioned in majority of the reviews (baggage etc) but yet currently profits for this airport are in the millions. It is disappointing that N.I. residents and anyone visiting are treated to this and expected to accept it, why? Because we’ve very little choice.

We came back from Benidorm 30th of October, we were special assistance,my father is 92, it took 1 hour 25 minutes after we landed to get off the freezing cold airplane,we were told Belfast international airport has only one ambylift working and we would have to wait until it was available, doors opened wide on the airplane, my father now has a cold, I've never had a worse service in my life, a bloody disgrace, a lady sat in a cold corridor for 50 minutes waiting to get pushed to passport control, this airport is a disgrace.

It’s the dirtiest airport I ever been to, very dated with the carpets, which are stained and really dirty, toilets got updated but they smell like floor was not cleaned for a month, it’s really sad to see, as the airport should make a statement and the statement that this airport gives is extremely low

Belfast international airport Total joke they haven't a scooby doo

Massive thanks to Jane Cottell from security for all her help, we really appreciated everything you did.

This airport seriously needs to sort out its staffing issues.! We have waited well over an our for our bags to be taken off the plane. There are no other fights either just us …… still waiting

On getting off the plane at Belfast International Airport the queue for passport control took us 32 minutes to complete.I thought, never mind, the bags will be there when we get to the carousel. How wrong I was. The “squeaky” grotty device trundled on, but was missing bags. After some time it stopped. After about another 10 minutes it started again and the baggage began to appear. It was over one hour before we could collect our bags. This airport is an embarrassment for the people of Northern Ireland.

There should be an option for a 0 on these reviews. Worst airport in Ireland or Britain. Flight from Antalya wed 27/9/23 3am the only flight there, took them well over an hour to perform the simple task of putting bags on a carousel and left passengers with young children and the elderly waiting. A totally unprofessional bunch of amateurs. Disgrace .

The queues at passport control were horrendous just over an hour ! I also question the safety of the queuing system if an emergency occurred the only way out would be at either end, there would be mayhem , come on BFS your customers deserve better. Ps don’t the powers be read reviews, or more worriengly are they just laughing at their customers??

Left sitting on a plane for nearly an hour because no one to move steps when they finally appeared they couldn't get them on to the plane finally got off and now been waiting for luggage for nearly 40 minutes young babies have to be fed absolute disgrace trained chimps could do a better job

One of us works for a major airline and has traveled through countless airports around the world. Of these, only BFS charges to drop off passengers, who are also BFS customers: £3 minimum up to 10 minutes, and upward from there.

If we were return this way again (the reviewer who suggests taking a boat instead rings a bell) we could drop off on the main road in front of the airport, leaving a walk across the main parking lot to the terminal. But if the passenger is elderly? Not to accuse BFS of such intent, but unintentional age discrimination is still age discrimination.

Dropping off bus passengers is equally costly – or twice as much. The bus terminal precedes the air terminal drop-off. If the bus passenger has more than hand luggage, pay the £3 to drop them off at the air terminal and they can walk back to the bus terminal. If the passenger has heavier luggage, and/or is less agile, you might think to drop them off directly at the bus terminal – which costs £6 (?#*(&@!)

Bus passengers: expect to stand at a bus terminal with no seating and limited protection from inclement weather. Again, fine for kids but not for elders.

This started as a 1-star review, now upped to 2 to be fair to BFS, whose terminal is partly under renovation, and per banners that read "COMING SOON...A new extension to improve the passenger experience." Maybe some of the above is slated to be addressed.

Arrived into the airport from our flight to find a endless queue at border control, this area of the airport had filthy carpets and threadbare chairs, it took us 35 minutes to reach the front of the queue and honestly not a smile or any such welcome from border control we were only coming home from holiday but you would have thought we were all illegal immigrants. The baggage reclaim was an absolute joke we waited 45 mins for our baggage. The whole airport is dirty and unwelcoming, do the staff never attend customer service training??? It’s so embarrassing to think visitors to NI have to endure this dirty airport and such bad service.

What an awful place. Plane landed at around 1.45. Doors locked in to main building. Eventually opened. Bags didn't come until 2.40 - soaking wet. Nobody about. Ladies toilet filthy. Then camera didn't recognize my numberplate to leave. Just demolish the place!

Arrive at airport on time. Left on plane for nearly 20 mins as stairs could not be located. Arrive into baggage reclaim and it takes another 40 mins to get bags. I’m sure it is not a surprise that planes where scheduled to arrive??? No one at the airport to update you. This level of service is just not acceptable and a poor reflection for first time people into (NI).

Where do I begin .
I am embarrassed for visitors arriving at our airport .
Arrived in Friday evening had to wait on steps to disembark for 20mins.
Then had to wait 1 hour 20mins for our luggage we were the only plane in at that time and absolutely no staff to speak to.
Tried to ring swissport but of course went straight to answering machine .
This is the third time I have had to wait on my luggage and steps to get off plane .
Totally unacceptable why are we doing so bad as every other airport can manage !!!
Seriously thinking of flying out of Dublin in future !!!

Absolute embarrassment every time.
Zero point in upgrading the toilets and the entrance if no staff and the place a disaster.
Returned after a 2 hour delay just before 2am this morning. One of the 1st of the plane so a pleasant 10 minute wait at passport control.
Over 1 hour 15 mins for our bags and surprise no staff around to support us . Then to come out and no Belfast airport taxis Available. This is why majority of our travels go via Dublin.

Absolute joke of an airport, baggage late as usual. The place needs knocked down and rebuilt and new competent staff employed. Worst airport in the world and a real embarrassment.