Expired beer and no refund
I made a big order from their shop with different beer types. Everything was good but the 2 bottles came to me expired. Upon contacting the customer support and expecting a quick resolution I was lectured on the brewing methodologies with an insinuation that I don't know what a beer should taste like. No refund was issued.
Réponse de Belgian Beer Heaven
Thank you for taking the time to share your experience. We regret that our communication came across in a way you did not appreciate.
The beer in question ('T Verzet Oud Bruin Oak Leaf) is a strong Flemish sour ale with a deliberately pronounced acidic and complex flavour profile that is characteristic of this traditional style.
This is confirmed by the brewer’s official description:
https://brouwerijtverzet.be/en/brouwsel
"Flavour: Strong presence of sourness and wine-like character of the basic beer. Complex blend of woody and green aromas. Very dry mouth feel rounds up the whole sensation."
The best-before date is printed on the neck of the bottle and marked 07/03/2034, confirming that the product is well within date. All products are checked prior to shipment.
Based on these facts, the product cannot be considered faulty or expired, and no refund applies.
Kind regards,
Monica - Belgian Beer Heaven Team