Bellarosa Mode Avis 27

TrustScore 3.5 sur 5

3,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I ordered during the sale and was a little uncertain at first but the jacket arrived fast and was well packaged . The fabric feels sturdy and warm perfect for winter walks . The color matches the phot... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Die Bluse gefällt mir sehr gut und sitzt insgesamt sehr schön. Der Stoff fällt angenehm und die Farbe entspricht weitgehend den Abbildungen. Zudem war alles sorgfältig und ordentlich verpackt

L'entreprise a répondu

Noté 4 sur 5 étoiles

Nice hoodie and good fit. Colour matches the photos well. Delivery took slightly longer, but the product itself met expectations.

L'entreprise a répondu

Noté 1 sur 5 étoiles

I would give zero stars if I could. Avoid this company at all costs. I ordered 2 ski jackets which arrived too late for the ski holiday. I returned the goods (after they tried to fob me off with va... Voir plus

L'entreprise a répondu


Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

27 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 5 sur 5 étoiles

Bella Rosa Mode hat meine Art

Bella Rosa Mode hat meine Art, online Mode einzukaufen, komplett verändert. Die Auswahl wirkt kuratiert auf eine Art, die großen Händlern nie gelingt. Ich habe mehrfach bestellt und jedes Stück hat meine Erwartungen in Bezug auf Qualität und Passform übertroffen. So macht Online-Shopping wirklich Spaß.

8 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Die Website von Bella Rosa Mode macht…

Die Website von Bella Rosa Mode macht einfach alles richtig. Das Sortiment wirkt durchdacht, die Fotografie ist ehrlich und die Qualität jedes Stücks, das ich erhalten habe, war hervorragend. Ich bin seit über einem Jahr Stammkunde und werde es bleiben. Absolute Empfehlung für alle, die etwas jenseits des Mainstreams suchen.

7 avril 2026
Avis spontané
Noté 4 sur 5 étoiles

Wirklich eine starke Alternative zu…

Wirklich eine starke Alternative zu Fast Fashion, wenn man Stücke sucht, die tatsächlich halten. Die Website von Bella Rosa Mode ist gut gestaltet und die Produktbeschreibungen geben einem ein echtes Gefühl dafür, was man kauft. Ich würde mir einen Vorteil für Stammkunden wünschen, aber als Online-Einkaufserlebnis ist es eines der besten.

6 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Ich habe bei Bella Rosa Mode etwas für…

Ich habe bei Bella Rosa Mode etwas für meine Mutter bestellt und sie war absolut begeistert von der Qualität und der Präsentation. Die Verpackung allein wirkte bereits premium und besonders. Das Stück sah genauso aus wie auf den Fotos der Website. Sie stöbert bereits nach ihrer nächsten Bestellung.

2 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Ich bin durch eine Empfehlung auf Bella…

Ich bin durch eine Empfehlung auf Bella Rosa Mode gestoßen und habe die Seite seitdem als meine erste Anlaufstelle für Mode online gespeichert. Die Kuration ist beeindruckend, jedes Produkt wirkt bewusst ausgewählt. Ich habe ein komplettes Wochenend-Outfit bestellt und alles passte genau nach Größentabelle. Hätte diesen Shop früher entdecken sollen.

1 avril 2026
Avis spontané
Noté 4 sur 5 étoiles

Love the aesthetic of the Bella Rosa…

Love the aesthetic of the Bella Rosa Mode website, it feels very editorial and well put together. The women's section this season is especially strong. One item I received had a small issue but customer service handled it right away. Overall a brand I trust and keep coming back to.

30 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

I would give zero stars if I could

I would give zero stars if I could. Avoid this company at all costs. I ordered 2 ski jackets which arrived too late for the ski holiday. I returned the goods (after they tried to fob me off with various low level refunds) and had to start chasing the refund after 2 months as no money had been returned. Eventually, I threatened legal action and after 3 months my money was returned. Awful customer service. Please don't use this company.

26 mars 2026
Avis spontané
Logo de Bellarosa Mode

Réponse : Bellarosa Mode

We sincerely apologize for the experience you had. This is not the standard of service we aim to provide and we completely understand your frustration. Delays in both delivery and refund processing are unacceptable and we are actively working to improve these processes. We are glad your refund was ultimately resolved and we appreciate your patience throughout. Please feel free to contact us directly should you wish to discuss this further.

Noté 1 sur 5 étoiles

Avoid at all costs!

Avoid at all costs! I ordered a knitted jumper for my dad 3 weeks before Christmas. It arrived nearly 2 weeks after, no updates. The jumper was not knitted but had a knit print on it. Nothing like in original pictures. Cheapest quality fabric you can imagine. Cost me nearly £40 apparently reduced from £60. Asked to return as soon as received it. Was told I would have to ship back to China. Bella rose refused to pay a cost of return (£20) despite misleading information regarding product. Returned the jumper at own cost after a long battle with multiple customer assistants in January. Bella rose went quiet. I finally was refunded the cost of the jumper..mid March! Don’t let them fool you. Terrible experience

18 décembre 2025
Avis spontané
Logo de Bellarosa Mode

Réponse : Bellarosa Mode

Vielen Dank für Ihr Feedback.
Es freut uns, dass die Angelegenheit inzwischen geklärt werden konnte. Wir nehmen Ihre Hinweise ernst und nutzen solche Rückmeldungen, um unsere Abläufe weiter zu verbessern.

Mit freundlichen Grüßen,
Team Bella Rosa Mode

Noté 1 sur 5 étoiles

My experience is exactly the same as…

My experience is exactly the same as other one star reviews. No returns. No refunds. Items sent not as advertised.
SCAM SCAM SCAM

3 mars 2026
Avis spontané
Logo de Bellarosa Mode

Réponse : Bellarosa Mode

Vielen Dank für Ihr Feedback.
Es tut uns leid zu hören, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat. Wir nehmen solche Rückmeldungen sehr ernst und möchten den Fall gerne prüfen.
Bitte kontaktieren Sie unseren Kundenservice mit Ihrer Bestellnummer, damit wir die Situation individuell überprüfen und eine passende Lösung anbieten können.
Mit freundlichen Grüßen,
Team Bella Rosa Mode

Noté 5 sur 5 étoiles

I ordered during the sale and was a…

I ordered during the sale and was a little uncertain at first but the jacket arrived fast and was well packaged . The fabric feels sturdy and warm perfect for winter walks . The color matches the photos exactly

28 janvier 2026
Avis spontané
Logo de Bellarosa Mode

Réponse : Bellarosa Mode

Vielen Dank für Ihre Bewertung!
Es freut uns, dass die Bestellung schnell angekommen ist und die Jacke gut verpackt war. Schön zu hören, dass sie Ihren Erwartungen entspricht und auch Farbe sowie Verarbeitung überzeugen.
Mit freundlichen Grüßen,
Team Bella Rosa Mode

Noté 4 sur 5 étoiles

Die Bluse gefällt mir sehr gut und…

Die Bluse gefällt mir sehr gut und sitzt insgesamt sehr schön. Der Stoff fällt angenehm und die Farbe entspricht weitgehend den Abbildungen. Zudem war alles sorgfältig und ordentlich verpackt

31 janvier 2026
Avis spontané
Logo de Bellarosa Mode

Réponse : Bellarosa Mode

Vielen Dank für Ihre Bewertung!
Es freut uns sehr, dass die Bluse gut sitzt und Ihren Erwartungen entspricht. Schön zu hören, dass auch die Verpackung sowie die Darstellung auf den Bildern überzeugen konnten.
Mit freundlichen Grüßen,
Team Bella Rosa Mode

Noté 4 sur 5 étoiles

l ordered the puffer jacket in a darker…

l ordered the puffer jacket in a darker shade and it looks much more expensive than it actually is quality details like the stitching and zipper are noticeable the fit is slightly snug even after following the size guide but overall im happy with it.

16 janvier 2026
Avis spontané
Logo de Bellarosa Mode

Réponse : Bellarosa Mode

Thank you for your review. We’re glad to hear you’re happy with the jacket and that the stitching and zipper details stood out to you. We also appreciate your note about the fit — feedback like this helps other customers when choosing their size.
Kind regards,
Bella Rosa Mode Team

Noté 4 sur 5 étoiles

The dress looks stylish and feels…

The dress looks stylish and feels comfortable to wear. Delivery went smoothly and the packaging was professional. I’m happy with my purchase.

16 janvier 2026
Avis spontané
Logo de Bellarosa Mode

Réponse : Bellarosa Mode

Thank you for your kind review. We’re pleased to hear the dress looks stylish and that everything arrived smoothly and well packaged. It’s great to know you’re happy with your purchase.
Kind regards,
Bella Rosa Mode Team

Noté 1 sur 5 étoiles

The WORST company I have ever ordered…

The WORST company I have ever ordered from! One item missing and the item that turned up vs the item I had originally ordered is appalling. I have reached out and they are refusing me a refund and only offering a 30% refund or 60% store credit.. I paid £70 for something that should have been £140! If the 3 weeks delivery date wasn't enough they're completely refusing to refund me for the item I didn't even receive.. where's the irony in that? The item i received (hoodie) was thin, cheap material that I found on TEMU for £4!!!! I would never recommend this absolute shambles of a "business". I not only had to then order more items totalling to £150 elsewhere to ensure the person these items were bought for had a Christmas present to open I'm not out of pocket and left with this ridiculous excuse of a jumper 🤣 I wish I could leave photos to show the quality, well lack of jumper!! I have been trying to resolve this for a month to no avail. Absolutely shocking and completely unprofessional on their behalf despite me emailing over all evidence to support this. AVOID AVOID AVOID

29 janvier 2026
Avis spontané
Logo de Bellarosa Mode

Réponse : Bellarosa Mode

Thank you for your review. We’re very sorry to hear about your experience and understand how upsetting this situation must be.
Please contact our customer service team directly with your order number and full details of the issue so we can properly review your case. Once we receive your information, we will look into the matter and provide a clear response.
Kind regards,
Bella Rosa Mode Team

Noté 5 sur 5 étoiles

Second order already and again…

Second order already and again satisfied. Items were packed well and fit nicely. Delivery wasn’t the fastest, but worth the wait.

21 janvier 2026
Avis spontané
Logo de Bellarosa Mode

Réponse : Bellarosa Mode

Thank you for your review. We’re happy to hear this was your second order with Bella Rosa Mode and that you’re satisfied again. Great to know everything was packed well and fit nicely. We also appreciate your patience with the delivery time. Kind regards, Bella Rosa Mode Team

Noté 4 sur 5 étoiles

Nice hoodie and good fit

Nice hoodie and good fit. Colour matches the photos well. Delivery took slightly longer, but the product itself met expectations.

19 janvier 2026
Avis spontané
Logo de Bellarosa Mode

Réponse : Bellarosa Mode

Thank you for your review. We’re glad to hear the hoodie has a nice fit and that the colour matches the photos well. We also appreciate your patience with the delivery time. Kind regards, Bella Rosa Mode Team

Noté 1 sur 5 étoiles

It is IMPOSSIBLE to arrange a return…

It is IMPOSSIBLE to arrange a return with this company! They have posted out a completely incorrect item to what was ordered.
The refund process is to email info@bellarosa-mode(dot)com and follow the instructions.
I am BEYOND FRUSTRATED as I have sent 5 emails that have been completely ignored!
HOW ARE YOU SUPPOSED TO GET A REFUND????
Stop copying and pasting generic replies on these reviews telling people to get in touch because they ARE GETTING IN TOUCH, ONLY TO HAVE EMAILS COMPLETELY IGNORED!!!!
and there is no other way to get a refund!!!

16 décembre 2025
Avis spontané
Logo de Bellarosa Mode

Réponse : Bellarosa Mode

Thank you for your review, and we’re truly sorry for the frustration and the incorrect item you received. We understand how unacceptable it feels when you’ve already reached out multiple times and haven’t gotten a response.
This is not the experience we want for any customer. Please send us your order number (and the email address used for the purchase) directly so we can locate your case immediately and prioritize it. Once we have that, we will review the issue and confirm the next steps for resolution as quickly as possible.
Kind regards,
Bella Rosa Mode Team

Noté 4 sur 5 étoiles

good quality for the price the jacket…

good quality for the price the jacket looks neat and the stitching is well done . Shipping took a bit longer but everything arrived in good condition

23 décembre 2025
Avis spontané
Logo de Bellarosa Mode

Réponse : Bellarosa Mode

Thank you for your review. We’re happy to hear the jacket looks neat and that the stitching is well done. Great to know everything arrived in perfect condition. Kind regards, Bella Rosa Mode Team

Noté 1 sur 5 étoiles

Ordered a coat late November which I…

Ordered a coat late November which I still do not have. Evri apparently delivered this. No footage on Ring doorbell on the day it was allegedly delivered. No email with proof of delivery from Evri. No refund allowed as there was no contact from me to Bella Rosa on the day of delivery. How am I supposed to get in touch to advise of the non delivery when no contact or proof of delivery was given? Evri already have a very bad name and this whole situation is horrendous. Now being asked to go and spend time contacting Evri for a non delivery slip and go from there! Currently £70 down with no coat.

Happy to amend this review when I have a coat or refund.

29 décembre 2025
Avis spontané
Logo de Bellarosa Mode

Réponse : Bellarosa Mode

We’re sorry to hear about your experience and understand how frustrating this situation must be, especially when a delivery is marked as completed but the parcel was not received.
We would like to review this case in detail and check the delivery information provided by the carrier. To do so, we kindly ask that you contact our customer support team directly with your order number, so we can investigate the situation and advise on the next steps according to our procedures.
Kind regards
The Bella Rosa Mode Team

Noté 1 sur 5 étoiles

Poor quality & sizing

Ordered a winter dress coat , arrived within 2 weeks - unfortunately sizing is very misleading & arms very short for a Large.
Quality poor , thickness minimal for a winter coat .
Asked for a return only to be offered several discounts to purchase further .
Return policy catches the customer to pay !
Be warned about sizing from this company.

24 décembre 2025
Avis spontané
Logo de Bellarosa Mode

Réponse : Bellarosa Mode

We’re sorry to hear that the coat did not meet your expectations regarding sizing and overall quality. We understand how disappointing this can be, especially when the item was intended for winter use.
We would like to look into your return request and the communication you received in more detail. Please contact our customer support team directly with your order number so we can review the case and assist you further according to our procedures.
Kind regards
The Bella Rosa Mode Team

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