Beniconnect Travel Agency Avis 105

My husband called the company on 19.03.22 the day before our return journey as requested to do so by the company to confirm our booking to Alicante airport from Benidorm. The time for us to be collected was given to him of 05.25am at Alpha apartments. We got to the allocated place at 05.10am. We waited until approx 5.55am along with another couple and a young man all waiting for the same bus. The nice lady from the other couple that was also patiently waiting went on to call Beniconnect as the bus had still not turned up. She got through to someone eventually and asked where are bus was. She was then told there was no driver. When she asked what to do next she was told to complain. No offer of another bus, driver, taxi nothing. Disgusting service. Would most definitely steer clear from this company. Also be aware as we booked the transfer through Ryanair not knowing until it was already booked who the transfer company was.

Terrible communication if any, no email with pick up time. Stood in alc for an hour waiting for driver. Return transfer didn't turn up at all, had to ring in and hoof it to different hotel and only just made flight with no time for food.

I’ve used Beniconnect 3 times this year and have always been happy with their service, I just checked my booking reference and realised I had booked the incorrect arrival date as the incorrect date was within 48hrs I didn’t think they could do anything to help me, I messaged them on live chat and my booking was cancelled and a new one made for the correct date free of charge, I have nothing but good things to say about this company

Arrogance and ignorance beyond belief.
Bombard costumers with feedback emails but ignore complaints relating to service. Delayed my drop off by over 2 hours leaving me exposed to late check-in fees and other losses. Being a customer of many years a complimentary transfer was suggested to offset my delays and costs.
The company ignored initial emails before finally relying on T&C to shut down my complaint.
Horrible, vile and hostile attitude from customer services who hide their ugly ruthless faces by online systems.
This company makes Ryanair look tame and friendly.
Book only with these crooks when no alternative is available, otherwise avoid.
Kim you need to learn customer relation skills you work in travel industry not the prison service.

Beni Connect are now offering coupons BUT they clearly robbed us read how they planned it.

We called them on the 9th of April and was advised to make our booking online.

I did and instantly got a reply saying we are closed until early may so we asked for a refund and now they are offering a coupon weeks later.

This is a clear robbery whilst the world is suffering and to do it to a stranded family with 2 small children is completely sick.

We spoke to Beniconnect just minutes before making the payment and they advised to book online which means this is a clear intentional act of theft from suffering families who are stranded and don't have extra money for travel.

DISGUSTING