Bespoke Law Services Avis 1 349

Sophie and Rosie have been brilliant in getting my house sold quickly and without fuss. Very professional in all aspects of their work, I would recommend them in a heart beat

Very efficient solicitors and also easy to contact and discuss any questions over a friendly chat! Bespoke were fast (we were always waiting for the Seller's solicitor) and when I decided to change house half way through there were no hidden fees or added complexity. They have been great throughout the whole process. Thanks!

The legal work itself was handled efficiently and the transaction completed without any issues, so I can’t fault the core service.

Communication was always prompt, which I appreciated. However, as a first-time buyer, I found it could have been more detailed and reassuring. Updates were often very brief and didn’t provide much context about what stage we were at or what to expect next, and I sometimes had to chase for key updates rather than being kept informed proactively.

Some of the communication appeared to come via an assistant, and while those messages were helpful and more detailed (and expected), it wasn’t always clear who was responsible for what. When I did hear directly from the solicitor, the responses tended to be quite brief and transactional in tone, which made the process feel less guided than it could have been.

For example, just before completion I received an email simply stating “we have received your balance,” with no further explanation. At such a key stage, a bit more detail or reassurance would have made a big difference.

Overall, a competent and efficient service, but more proactive, consistent and client-focused communication would really improve the experience—particularly for first-time buyers.

Overall, I am not happy with the service I received.

The reason we chose to go with Bespoke is because they gave us a reasonable quote and were originally understanding of our unique situation. However, that all quickly changed, and honestly, all it seemed they wanted from us was our money and to follow them blindly without questioning anything. I think they saw us as first time buyers who haven't been through the process before, assumed we didn't know much about said process, and decided to take advantage of that.

Any time that I did have questions or queries they made it abundantly clear that they had no interest in trying to help us through the process or supplying us with the minimum standard of common decency.
The communication overall was very poor.
Responses are not just delayed, they are extremely delayed, often taking days or even a week to get a simple update. This lack of responsiveness extends to follow-up actions, which are constantly pushed back, leaving us in the dark and feeling completely unsupported.
Emails were ignored, and our estate agent told us he couldn’t get a single reply from them after sending multiple queries. We ended up acting as intermediaries between professionals, a role we should never have been forced into.

Additionally, errors kept appearing on key legal documents, including the draft contract, even though they had our passports, and we were asked to change the document our side, as opposed to them sorting this for us. They regularly addressed me over email as a different name, even though they had previously addressed me under the correct one. Again, common decency and courtesy to be called your own name.

I unfortunately wouldn't recommend Bespoke Law Services to anyone - especially not first-time buyers.

Claudia and Lois were fantastic! They were really responsive, thorough and flexible. We felt really supported throughout the process. We would 100% recommend Bespoke Law Services!

As always conveyancing can be difficult however Tizzy Amanda Kayleigh processed the sale as best as it could be done
Tizzy always kept me updated and managed the process on time and target originally agreed
Thank you for your effort
Wayne Buckley

Tizzy was patient, helpful, responsive, communicative and a pleasure for us to deal with at all times. Everything we’d hoped for throughout a very long process, making it much less stressful for us.

Not quite sure where all these 5 star reviews have come from but these are extremely unprofessional. 12 months trying to sell a property 1st buyer pulled out due to their lack of communication and incompetence and now 4 months into another buyer trying to buy and it’s happening again. House has been empty 12 months, keep asking for ridiculous documents like water bills when the water has been shut off for 12 months due to us emigrating. Now zero communication and ignored emails not just from me (the seller) the but the buyer, the buyers lawyer and estate agent cannot get in contact or receive a correspondence back. But they can reply to reviews on here…. Let’s see if they reply to this. Further legal action will be taken.

I signed up to this business to support me selling my house. 12 months later and still no luck. Not only did they lose my first sale because there lack of communication, incompetence and there very slow working timeframe, I am now also going through the same again with the second buyer. Sending emails and awaiting days for a response, that’s to myself and the buyer.

It’s great to see they can respond to reviews within a day, but not my email from 5 days ago. Let’s see if I get a response to this?

We have bought and sold a few properties over the years but this is the first time that we have used Bespoke Law Services. Tizzy was amazing, she explained the process throughout, responded immediately to every email we sent, and maintained constant communication with us, our estate agent, and the other solicitors in the chain. We would highly recommend the company and Tizzy.

If it wasn’t for Bespoke, I would not have had a good time being a first time buyer, very stressful but they took a lot of the stress on themselves. Confirming everything thorough I wanted to say the biggest thank you to Tizzy and if there was any conveyance to use it would be Bespoke. Many thanks, very happy couple.

Joe Hadden has been brilliant throughout the whole process. Provided clear explanations of things and made it very easy for me. Was always a phone call or email away. Fantastic work Joe. I appreciate everything you have done and would recommend you to anyone.

I had an excellent experience with Joe and Sam during my recent house move. From start to finish, they were professional, responsive and efficient, which made what could have been a very stressful process feel well-managed.

They were always quick to respond to questions, keeping me updated at every stage, and handled everything with a calm, reassuring approach and they kept things progressing without unnecessary delays.

I wouldn’t hesitate to recommend Joe and Sam to anyone going through a house purchase or sale. A genuinely great service, thank you both so much!

Having never heard of or had a positive experience with solicitors during the selling/buying process, I was sceptical about the reviews for Bespoke Law. I needn't have been. I can honestly recommend with zero hesitation Joe and Sam, who handled our sale (where the buyers' solicitor was extremely difficult to deal with) and our purchase with speed, great communication, empathy and clear guidance. Emails were always responded to quickly and clearly. We are not planning to move again but if we ever do, we will absolutely come back to Bespoke Law. Joe and Sam - thank you so much for making the whole process as painless as it can be.

Excellent. Made the whole process of selling our house seamless. Joe and Samantha were fantastic. Appreciate them taking care of the process for us!

Flawless service from start to finish! Christine is an absolute star who kept me posted at every step. I would highly recommend using Bespoke Law Services

Joe and team are amazing, we had a somewhat complex house sale and purchase but they nailed every aspect and even helped with claiming stamp duty back!

Fantastic work, very thorough with investigation, (Sophie), I will 100% recommend, many thanks!.

Recent sale and purchase through bespoke law services and Honeslty I had to do part of the work myself with chasing councils for answers, poor communication from the get go, even the other 2 solicitors we were dealing with started coming through myself as the communication was so poor from mine. They made a stressful time 10 x more stressful, at one point took 9 days to respond to an email and still didn’t answer my questions! Would not be able to recommend

Very happy with the service I received. Sophie Whitby was on hand to guide me through the process of buying my first property. She was quick to reply and advise me. Thank you Sophie and Rosie.