Lightning fast responses to emails. The image proof was well done, and required no correction. The patches arrived in about 2 weeks, even though I chose standard delivery. I had some questions thro... Voir plus
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Lisez les avis des autres
do NOT ORDER ANYTHING from these pakistani rip off merchants. The positive reviews you see are clearly fake. Ordered in December its now February still not had anything and they dont even respond to e... Voir plus
L'entreprise a répondu
Bespoke Patches has a great staff that takes the time to listen to what you want to design and execute it flawlessly. Thomas asked questions and explained what was needed to me, and I’m very happy wit... Voir plus
I ordered a while ago for some patches for my partner. They were brilliant when they came, I was so impressed and so happy. I have to admit, I was a bit slow at getting back to them, but they were s... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Bespoke Patches is a trusted destination for high-quality custom patches, serving across a wide range of industries in UK. As a complete custom patch manufacturer, we offer premium patches with a variety of backing options to ensure every detail matches your vision. Our experienced designers and skilled craftsmen transform ideas, logos, and artwork into precision made patches with exceptional attention to detail. We are committed to delivering products that not only meet expectations but also reflect the identity and purpose behind every design.
Coordonnées de contact
4,2
Bien
28 avis
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N'a pas répondu aux avis négatifs
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Fake company, not registered poor quality
Terrible. Not a company in the UK. No company number, no customer service, uses that awful Tawk To AI thing. Patches absolutely awful. Took two months of wasted time to learn all this.
DO NOT USE!
In fact, any company that uses AI instead of customer service should be avoided. Check for registered company numbers guys!
Ask their AI chat what the registered company number is and it'll tell you it's "confidential" and start getting angry. Then it'll admit to operating illegally.
Update: still no refund, but very evasive staff. Spoke to a woman with an eastern Pakistani accent on the phone who pretended to be in the UK (couldn't tell me what the time was in the UK and got angry at the question), she got very irate with me and said she's not allowed to tell me the company registration number. Their London address is one of those mail forwarding services. Definitely not in the UK. The entire operation is in Pakistan and the patches are definitely not made in the UK.
It's a scam company, do not use.
Note: consistent negative reviews are absolutely indicative of service. Pay attention. They are a overseas company pretending to be in the UK. Note how he focused on embroidered Vs woven in his reply? How about you PROVE you're paying corporation taxes in the UK? How about you stop scamming people. I want my money back.
Edit: April, still no refund from this scam company. Been waiting 3 months now.
5 mars 2024
Avis spontané
Réponse de Bespoke Patches
Dear Valued Customer,
Apologies for any inconvenience regarding your recent order. Upon investigation, we found you initially requested embroidered patches, which we promptly provided based on your specifications. However, after presenting a physical sample for approval, you expressed a desire for woven patches, seemingly unaware of our offerings.
Unfortunately, altering the patches to woven comes at an additional cost, which you've declined to cover. We're here to provide assistance and clarify our services, as we're a UK-based company with nationwide production capabilities.
We appreciate feedback, but note a consistent negative tone in recent reviews may not fully reflect our overall customer experience. Please don't hesitate to contact our customer support for further assistance.
Best Regards,
BSP UK Community Manager
do NOT ORDER ANYTHING from these…
do NOT ORDER ANYTHING from these pakistani rip off merchants. The positive reviews you see are clearly fake. Ordered in December its now February still not had anything and they dont even respond to email. There are thousands of online patch manufacturers so seriously avoid these muppets
17 février 2024
Avis spontané
Réponse de Bespoke Patches
Dear,
We apologize for any inconvenience you've experienced with your any order. We understand your frustration and would like to address your concerns.
We have thoroughly investigated your order, but unfortunately, we couldn't locate any record matching the details provided(From December till Today). Please provide us with your order ID so we can look into this matter further.
To clarify more about our services, We are UK based company with our head office in London. The productions houses are nationwide as we work in different regions & provide same services globally. To know more, Please write an email with your respective concern so we can assist you in detailed manner.
We value all feedback, whether positive or negative, as it helps us improve our services. However, it's worth noting that a pattern of negative reviews without any specific order references may not accurately reflect the overall customer experience (As we can see your recent reviews on different well known platforms with the same tone).
Please feel free to reach out to our customer support team, and we'll do our best to assist you.
Best Regards,
Community Manager
BSP UK
Don’t bother!
Don’t bother ordering from them. I placed an order two months ago, approved the designs and mockups within three days after that, and still have not received the patches. In fact, I had to chase them several times for a status update and received vague answers at best. I’m now very close to my deadline and chased them again, and they told me they produced the patches at the wrong size. I don’t have the time to go through this whole process again, so asked them to send these for now and spoke to the customer service team. They don’t accept that the delays are unacceptable and have no intention of producing a second batch at the right size or reimburse me for the wrong order. Terrible customer service! Perhaps interesting to know is that the production is happening in Pakistan, so count international shipping in if you have a tight deadline.
18 janvier 2024
Avis spontané
Late but good
Ordered patches took longer to arrive than mentioned in add . Also I prefer to know what country my order is being made and dispatched from . Patches arrived and I must say the quality is very good and I’m pleased .
8 décembre 2023
Avis spontané
Great company!
On the whole, my experience with Bespoke patches has been great and I will definitely use them again! The only downside was that the order took a little while to come, but they were really good at communicating so I wasn’t too worried. Plus points: the price was very reasonable! The communication throughout was excellent, and the final product is just what I wanted. They really seemed to care about making a nice product for me, so I can easily forgive the delays. These are busy times! Thank you for my wonderful patches.
10 octobre 2023
Avis spontané
Very slow service
Very slow service and not very communicative. I had to chase them several times. Their payment portal didn't work and they asked for my address multiple times. I became concerned it was a scam but the patches eventually arrived and were as expected. They were 3 1/2 weeks later than I'd initially been promised though.
7 juillet 2023
Avis spontané
Incredible service and quality
Bespoke patches could not have provided a better service. We needed 100 bespoke patches for our volunteer work in Ukraine, with a very quick turnaround as we were leaving for Ukraine 10 days after I first made an enquiry. Emily and the team were incredible - she had a mock-up back to me within 24 hours and had the patches made and posted to the UK - the entire process took only one week, from enquiry to arrival - I was amazed! Emily had brilliant customer service communication - she communicated with me on whatsapp and could not have been more helpful or efficient. The patches are perfectly made and solid quality. Couldn’t recommend them highly enough!
16 décembre 2022
Avis spontané
Would highly recommend
The level of detail on our patches was incredible and the communication with Eden was very easy and smooth!
Would definitely recommend and use again in the future.
28 septembre 2022
Avis spontané
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