Incredible customer service. I placed my order but realised straight away I’d ordered the wrong item! I got an email within minutes to say they had corrected my order with the correct item ! Speedy de... Voir plus
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Ordered Profoam - Kitchen Hob & Oven Cleaner | Fresh Lemon; it didn't work as advertised. I contacted the company to request a refund, who at that time provided further instructions which I fol... Voir plus
L'entreprise a répondu
Great service from this company. Fast delivery & customer service were fantastic when I had some questions. I would highly recommend this company & I will definitely be using them again.
L'entreprise a répondu
I have just received my cans of PROFOAM and was really eager to try out the foam on my padded office chairs. WOW! I was astonished and overjoyed at the result! The transformation of the the fabric... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Best Ideas UK, we're a small business based in the UK, passionate about bringing you useful gadgets and tools for your home. We also have a great selection of toys, pets items, and car accessories to add some fun and excitement to your life. Our main focus is on providing you with high-quality products and outstanding service. We genuinely care about your satisfaction, so we welcome and value your feedback. We're always eager to improve and make your experience even better.
Coordonnées de contact
Unit C1 A Poole Hall Road Industrial Estate , CH66 1ST, Ellesmere Port , Royaume-Uni
- 0800 058 4569
- contact@bestideasuk.co.uk
- bestideasuk.co.uk
4,0
Bien
241 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great service from this company
Great service from this company. Fast delivery & customer service were fantastic when I had some questions. I would highly recommend this company & I will definitely be using them again.
17 avril 2026
Avis spontané
Réponse de BestideasUK
Hi Yvonne,
Thanks for getting in touch. We are absolutely delighted to hear such positive feedback regarding our delivery and customer service team!
It is wonderful to know that you are happy with the service provided and we appreciate your recommendation. We look forward to being of service to you again in the future.
Best regards,
BIUK Support Team
Profoam - Kitchen Hob & Oven Cleaner | Fresh Lemon - product doesn't work
Ordered Profoam - Kitchen Hob & Oven Cleaner | Fresh Lemon; it didn't work as advertised. I contacted the company to request a refund, who at that time provided further instructions which I followed and it still didn't work. Contacted again and I was provided with an excuse. I won't be purchasing this product again or recommending as it is false advertisement.
In response to your reply...
Customers do not find this useful, as there are a number of 1* reviews left.
Yes you have emailed and I have responded, I was then provided with unhelpful excuses. I'm not happy with the poor results, which I included photos in my response. Hence why I left you a 1* review.
Customer services should be helpful towards customers, not provide excuses.
I won't be a returning customer.
13 mars 2026
Avis spontané
Réponse de BestideasUK
Hi Lindsay,
Thanks so much for sharing your feedback. We’re sorry to hear about your experience.
Customers usually find our Profoam Kitchen and Oven Cleaner helpful for removing baked on grease and we’re sorry to hear this hasn’t been the case in your experience.
We want to resolve this for you and our friendly customer care team has reached out to you via email and now awaiting your response.
We look forward to taking care of this for you.
Many thanks,
BIUK Support Team
Incredible customer service
Incredible customer service. I placed my order but realised straight away I’d ordered the wrong item! I got an email within minutes to say they had corrected my order with the correct item ! Speedy delivery, amazing customer service, brilliant company. I’ve not tried the oven cleaner yet but overall impressed so far !.
14 avril 2026
Avis spontané
Réponse de BestideasUK
Hi Ms Hamilton,
Thank you so much for your kind review.
We’re really glad we could quickly sort the order for you and get everything corrected in time. It’s great to hear the delivery was smooth and that your overall experience has been a positive one so far.
We hope you love the oven cleaner just as much once you try it. Thanks again for your support, it really means a lot to us.
Cheers,
BIUK Support Team
Fast efficient product
Fast efficient product. Great service great product. Every day I find something else I can use it for. I think il have to buy a box at a time as I can use it everywhere. Love it and it's not overpriced....thank you for your service...,.
31 mars 2026
Avis spontané
Réponse de BestideasUK
Hi Rossano,
Thank you so much for your kind words! We’re really glad to hear you’re enjoying the product and finding so many ways to use it.
It’s great to know you found the service fast and efficient as well. Your support truly means a lot to us, and we’re so happy the product is delivering great value for you.
Thanks again for your feedback, and we look forward to serving you again soon!
Cheers,
BIUK Support Team
Excellent customer service
Excellent customer service. Somehow the wrong address was submitted on my order. They had a great solution and even contacted me afterwards to check I had received it. Amazing! I haven't used the product yet, so can't comment on its effectiveness.
21 mars 2026
Avis spontané
Réponse de BestideasUK
Hi Jill,
Thank you so much for taking the time to share your review.
We’re really glad we could help resolve the address issue and ensure your order reached you safely. It means a lot to hear that you had a great experience with our support.
We hope you enjoy the product, and we’re always here if you need anything.
Cheers,
BIUK Support Team
Bought the profoam tins eceptional…
Bought the profoam tins eceptional product and i would highly recommend the company 100%
18 mars 2026
Avis spontané
Réponse de BestideasUK
Hi Steve,
Thank you so much for your kind words! We’re really glad to hear you found the ProFoam exceptional and that you’d recommend us, it truly means a lot to us.
We really appreciate your support and hope you continue to enjoy using the product!
Cheers,
BIUK Support Team
Excellent Customer Service and the…
Excellent Customer Service and the product (ProFoam) actually does what it promises
16 mars 2026
Avis spontané
Réponse de BestideasUK
Hi Becky,
Thank you so much for your kind review! We’re really glad to hear that you had a great experience with our customer service and that the ProFoam delivered on its promise.
It means a lot to us to know the product is doing exactly what you expected, that’s always our goal.
We truly appreciate your support.
Cheers,
BIUK Support Team
When the courier failed to deliver…
When the courier failed to deliver these guys stepped up and contacted me and sorted it out, small things like that matter in this day and age, well done!
3 mars 2026
Avis spontané
Réponse de BestideasUK
Hi Lovely,
Thank you so much for your kind words, we really appreciate you taking the time to share this!
We’re so glad we were able to step in, get things sorted, and keep you updated. You’re absolutely right, the small things really do matter, and we always aim to be there when it counts.
Thanks again for your support.
Cheers,
BIUK Support Team
EVRI lost my parcel on 2 occasions…
EVRI lost my parcel on 2 occasions which is just rediculous....however when I reached out to best ideas they couldn't have been more helpful. They suggested I use a different address and I received the items the next day. 10 out of 10 and I must admit the profoam was a great investment. Highly recommend.🙂
2 mars 2026
Avis spontané
Réponse de BestideasUK
Hi Kathryn,
Thank you so much for your kind review, it truly means a lot to us! We’re really sorry to hear about the issues you had with the delivery of the order originally, but we’re so glad we were able to step in and get things sorted quickly for you, that’s exactly the service we always aim to provide.
We’re even happier to know that you’re loving the ProFoam. Hearing that it was a great investment makes our day!
Thank you again for your recommendation and support.
Cheers,
BIUK Support Team
Brilliant customer service
Brilliant customer service.
Parcel was stolen and best ideas sent a new one out and was received in the matters of Days
Communication was fantastic
12 mars 2026
Avis spontané
Réponse de BestideasUK
Hi Lovely,
Thank you so much for your kind review.
We’re really pleased to hear that you were happy with the support you received and that the replacement parcel arrived quickly. We always do our best to resolve issues as smoothly as possible, so it means a lot to know the communication and service met your expectations.
Thank you again for your support.
Cheers,
BIUK Support Team
Profoam oven cleaner
I made a purchase which arrived promptly as promised. There was a problem with the nozzle on my can and when contacted, the company were immediately willing to resolve this. They were very professional and caring. I received a replacement within a few days.
The product is also amazing!
6 mars 2026
Avis spontané
Réponse de BestideasUK
Hi Sue,
Thank you so much for taking the time to share your experience. We’re really pleased to hear that your order arrived quickly and that we were able to resolve the issue with the nozzle for you.
It means a lot to us that you found our team helpful and professional, and we’re especially happy to hear that you’re enjoying the Profoam Oven Cleaner.
We truly appreciate your support and your kind words.
Cheers,
BIUK Support Team
A quality product from a small but highly professional Company
I have just received my cans of PROFOAM and was really eager to try out the foam on my padded office chairs. WOW! I was astonished and overjoyed at the result! The transformation of the the fabric is fantastic. I've had these chairs for several years and had never thought of cleaning them before. I was greatly impressed by the courtesy and professional attention I received and I can confidently recommend the products I purchased from them.
11 mars 2026
Avis spontané
Réponse de BestideasUK
Hi Harry,
Thank you so much for your wonderful feedback. We’re really delighted to hear how well the PROFOAM worked on your office chairs and that you were so pleased with the transformation. It’s always great to know our products are helping bring items back to life, especially ones that have been used and loved for years.
We also truly appreciate your kind words about our service. As a small business, it means a lot to us that you noticed the care and attention we try to give every customer.
Thank you again for your support and for taking the time to share your experience.
Cheers,
BIUK Support Team
Excellent company with outstanding…
Excellent company with outstanding customer service, I had a slight problem with delivery company and the issue was resolved within 24 hours. The range and quality of products amazing 👍
10 mars 2026
Avis spontané
Réponse de BestideasUK
Hi Pauline,
Thank you so much for sharing your experience!
We’re thrilled to hear that our team could resolve your delivery issue quickly and that you’re enjoying the range and quality of our products. Your kind words mean a lot and really motivate us to keep providing the best service possible.
We look forward to serving you again.
Cheers,
BIUK Support Team
It removes mould
It removes mould, but to me it’s just a bleach gel it smells strongly of bleach, won’t buy again.
7 mars 2026
Avis spontané
Réponse de BestideasUK
Hi Alison,
Thank you for taking the time to share your feedback.
We’re glad to hear that the product helped remove the mould. However, we were unable to locate an order under your name in our records. We also wanted to mention that our product is the Mould Remover Spray, rather than a gel formula.
As there are a few similar products on the market, it’s possible there may have been some confusion with another brand. If you believe the item was purchased from us, please feel free to reach out to our support team on contact@bestideasuk.co.uk with your order details so we can look into this further for you.
Thank you again for your feedback.
Cheers,
BIUK Support Team
Great products that work
I've placed a number of orders and each product has been great. I had a slight issue when an order did not arrive and when trying to get a response just got an automated reply, however I eventually got a reply and a replacement was dispatched and another great product now received
19 février 2026
Avis spontané
Réponse de BestideasUK
Hi Michelle,
Thank you for taking the time to share your experience.
We’re really pleased to hear that you’ve been happy with the products and that they’ve been working well for you. We’re also glad the replacement reached you in the end.
We do apologise again for the delay in getting back to you earlier. At times we experience a high volume of enquiries, but we always aim to make things right as quickly as we can.
Thank you for your continued support and for placing multiple orders with us, it truly means a lot.
Best regards,
BIUK Support Team
This product really done the job on my…
This product really done the job on my car seats ,I would definitely recommend this product its amazing, I've tried other products but this one is brilliant 👏 👌
7 mars 2026
Avis spontané
Réponse de BestideasUK
Hi Mr Raper,
Thank you so much for taking the time to share your experience!
We’re really glad to hear that the product worked so well on your car seats. It means a lot to know it performed better for you than other products you’ve tried. Your recommendation truly means a lot to us.
Thanks again for your support and we look forwardto serving you again.
Best regards,
BIUK Support Team
Disappointing
Thus product is just as people say expensive for what it is did not clean my oven any better than any other products I've used even after 2 applications over 1 hr each in fact I bought a pack for my oven through hotpoint and it had a oven & hob cleaner which did a better job than this but as it was out of stock I thought I would give this a try £25+ down the drain will not buy again and customer service agent i spoke interrupted me when I was talking very rude to do this would send it back if it weren't for the fact I would have to pay £2.99 for postage and now I've used one can it will be more difficult to do so
25 février 2026
Avis spontané
Réponse de BestideasUK
Hi June,
We’re genuinely sorry to hear you feel disappointed. A lot of care goes into the formulation and overall quality of our products, so it’s never our intention for anyone to feel let down.
Just as a reminder, we do have a 30 day return policy in place. Our friendly support team is always happy to help and guide you through the next steps if needed.
We’ve already sent you an email, so please do respond there and we’ll gladly assist you further to get this resolved.
Kind regards,
BIUK Support Team
PROFIRM CARPET CLEANER - USELESS!
Bought the Proforn carpet cleaner and it was absolutely USELESS.
I wrote and complained and they wanted me to send the 2 cans back (AND the free gift although I kept the other product) at my own expense (with no recompense)
Please don’t want your money as I did
25 février 2026
Avis spontané
Réponse de BestideasUK
Hi Cathy,
We’re really sorry to read this and to hear how disappointed you are. That’s certainly not the experience we want anyone to have with our products.
We understand how frustrating it must feel when something doesn’t work as expected. Our return policy does ask for items to be sent back so that our product team can inspect them, but we’re sorry if this felt unfair or added to your frustration.
We’d genuinely appreciate the opportunity to look into this further and see if there’s a better way we can help. If you’re open to it, please reach out to us: contact@bestideasuk.co.uk and we will look into it further.
Cheers,
BIUK Support Team
Great product and customer service
I ordered the very useful and durable space saving hanger set, which arrived quickly.
Although only two came instead of the four I ordered, I reached out to the customer service team and they were prompt in helping to resolve this, sending me the other two. They also kept an eye on the updated delivery and checked in with me to make sure I recieved them.
Thank you.
20 février 2026
Avis spontané
Réponse de BestideasUK
Hi Fay,
Thank you so much for your lovely review.
We’re really pleased you’re happy with the space saving hanger set and that everything was sorted quickly in the end. Mistakes can happen from time to time, but we’re always here to put things right.
Your kind words truly mean a lot to us. Thanks again for choosing Best Ideas!
Cheers,
BIUK Support Team
Excellent customer setvice service .
Excellent service .. I had an issue with a broken product .. this was replaced immediately .. the service was excellent I would definitely use this company again
13 février 2026
Avis spontané
Réponse de BestideasUK
Hi Hayley,
Thank you so much for your lovely review!
We’re really sorry you received a broken product in the first place, but we’re so pleased we could get that sorted for you quickly. That’s exactly how it should be, simple, straightforward, and stress-free.
It means a lot to hear you’d use us again. We truly appreciate your support and look forward to helping you in the future!
Cheers,
BIUK Support Team
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