I open an account in February, call them numerous times and they send me a wrong device wich I have to pay to sender back and after all it’s been a month and they still didn’t send me a new device, th... Voir plus
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Lisez les avis des autres
Been using Bestpass for about two years and it there is nothing bad you can say about him Mr. Customer Service is top-notch they answer their felt quickly when you need something and you never on hold... Voir plus
The team at Best Pass by Fleetworthy have been very informative, transparent and above all very helpful. They did not try to fit our business into their preset box. Instead adapting their services to... Voir plus
L'entreprise a répondu
Transponder works reliably, fees are reasonable and enough money is saved in tolls to make it worth while. Saves time too, since I dont have to keep track of due dates for toll payment or figure out... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Bestpass by Fleetworthy is toll management software used by thousands of fleets and owner-operators for coast-to-coast coverage and simplified billing. By providing one account for all your tolls and a consolidated monthly statement, Bestpass reduces administrative work and saves you time. It offers advanced analytics to help reduce spend and a customer support team that handles your toll disputes. With Bestpass, you can estimate which routes and vehicles cost the most to save time and money as well as reduce violations and manual work by an average of 90% per fleet. This helps eliminate costly fees and manual work, allowing fleets to concentrate on more strategic projects. With customizable plans, Bestpass offers a solution for every size fleet. Owner-operators benefit from savings of 20% on average, while larger fleets save time with online transponder management and a single monthly toll invoice, improving operations and reducing costs. Bestpass is now part of Fleetworthy, with weigh station bypass, safety and compliance and toll.
Coordonnées de contact
500 New Karner Rd, 12205, Albany, Etats-Unis
- 888.410.9696
- info@bestpass.com
- bestpass.com
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65 avis
A répondu à 50 % de ses avis négatifs
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I open an account in February
I open an account in February, call them numerous times and they send me a wrong device wich I have to pay to sender back and after all it’s been a month and they still didn’t send me a new device, the device wasn’t activated whatsoever and still after I closed the account I will get my money back after 3 months. Customer service sucks, and I will make sure to tell everyone not to use their service
9 mars 2026
Avis spontané
Réponse : Bestpass by Fleetworthy
Hi Vasili - We’re truly sorry for the experience you had and the frustration it caused. Receiving the wrong device and not getting the support you needed is not the level of service we strive to provide. While we’re grateful for the opportunity to make this right, we understand that the experience itself was disappointing. Thank you for your feedback — it’s important to us, and we are using it to improve.
Knowledgeable, Courteous, and Adaptive
The team at Best Pass by Fleetworthy have been very informative, transparent and above all very helpful. They did not try to fit our business into their preset box. Instead adapting their services to meet our unique needs.
10 décembre 2025
Avis spontané
Réponse : Bestpass by Fleetworthy
Hi Bri - Thank you so much for taking the time to post and share your comments. We're glad to know our team has provided excellent service!
Beware!
Beware! You will never get your money back from Bestpass. I deposited $300 with them in good faith and the hoops that you go through after closing account is ridiculous! You have to sign up with a company call Bill and submit an invoice requesting your refund. You are then told 90 days to ever see a refund. Horrible company! They can quickly take your money but good luck ever getting your money back!
29 mars 2025
Avis spontané
Best All-In-One Tolls Solution
Overall, I believe BestPass is the best "all-in-one" tolls solutions for companies and carriers that travel nationwide. The account managers we have worked with have been kind and friendly. I think the company has good initiatives, but I would like to see improvements in reporting capabilities.
1 juin 2024
Avis spontané
Easy User interface and availability…
Easy User interface and availability for customer support
7 mai 2024
Avis spontané
Listen to this
Listen to this, oh your account was charged $220 instead of $20 but we are trying to resolve it and can't promise estimated time frame. This is one of many transaction I found as we are auditing all the charges currently.
9 janvier 2024
Avis spontané
I don't know how this company still exist
I don't know how this company working. They have 3 employees in the office and every time if I call - people are either "On lunch" or "In the meeting". When requesting call back lady politely collects all the info but then no one calls you back. Ever. That is a worst customer service you can get. James! I'm still waiting for a phone call.
11 décembre 2023
Avis spontané
Very important to read before you sign up
I dont know what happened to a review i wrote before, it was deleted by some one but i think this may be important things yo know about this company before you sign up. They will steal from you, they will close your account, they will never answer your call or email, their customer service just does not exist. They owe us $21,000+ and wont even try to resolve it. Beware!
28 décembre 2022
Avis spontané
Be very careful with these crooks
Be very careful with these crooks, they will charge you for a tolls that you never passed, and then blame someone at your company that it is your fault because someone stole a device and used it on your account! They owe us $7,000 and won't even respond to emails or phone calls!!!
14 décembre 2022
Avis spontané
I switched to BestPass about 4 to 5…
I switched to BestPass about 4 to 5 years ago. I am very pleased with the customer service.
12 juillet 2023
Avis spontané
The website and dashboard work 1/2 the…
The website and dashboard work 1/2 the time. I use it both chrome and edge and it is hit or miss. Specifically the routing tool. The routing tool is a great feature and I try to use it daily but most of the time it does not work.
8 juin 2023
Réponse : Bestpass by Fleetworthy
Hi John, thank you for the feedback. We are continuously making improvements to our platform and want to give our customers the best experience possible. Your note about the routing tool will be forwarded to our development team, so that we can make adjustments to the latency issue you’re having.
Do like the simplicity of using the…yes
Do like the simplicity of using the system. Fast and Easy. Would like to see available reports updated,
A build a report would be nice.
13 avril 2023
Avis spontané
Best Pass is so user friendly
Best Pass is so user friendly, I love that I can do everything on my phone!!
13 avril 2023
Avis spontané
Quick responses to inquiries
Quick responses to inquiries. Online chat is very helpful. Like the dashboard and ease of updating equipment.
12 avril 2023
When I called customer service
When I called customer service, your representative was informative, helpful and completely AWESOME. She solved our problem and emailed me immediately as promised. Claunise is a total keeper!!
10 avril 2023
I have never had any issues with my…
I have never had any issues with my Horizon Scout. Always dependable.
28 septembre 2022
Avis spontané
LOVE the Toll Calculator!!
I LOVE the Toll calculation feature on the BestPass website. Because you can put in all your vehicle info, you can get an ACCURATE calculation of the amount you will actually pay on your choice of routes available!! I do wish it would store your vehicle information so that you wouldn't have to reenter it each time, but that is a minor inconvenience compared to the amazing convenience of the tool!! Plus, you can't beat the savings, with BestPass!! They really take the headache out of tolling, like no other option I've found, so far!!
4 octobre 2022
Avis spontané
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