BestPrintBuy.com Avis 1 151

Worst experience of any company I’ve ever dealt with! The product was defective; much less than advertised. I couldn’t get anyone to help me. In fact they just blew me off because I wasn’t satisfied. Never do business with this company.

Liz was great at making adjustments to help our agent out with her business card. The patience and detail she took to make sure everything was up to par was breathtaking. Usually when I make orders for cards and need them in a particular way with the information, it will end up something I don't approve of. Liz was quick and efficient at what she did. I feel she needs a raise or a promotion for the work she put in 😉

I have had great results with BestPrintBuy in the past and they are my go-to for easy business mailings. This time I elected to have them send out my mailing.
1) The envelope proof was blank, when it was mailed it had an awkwardly stamped return address that I did not approve. They said they have to include a return address per USPS guidelines which is fair, but I should have been given a proof before the mailing because I would have mailed them myself.
2) I chose the option to pick a center point and a radius of .4 miles within a particular neighborhood. Only 163 of 750 were mailed within the radius (2 of which were mailed to me!) and one was mailed to a city on the other side of Boston.
Things happen so I reached out and they refuse to admit their mistake and provide with with a partial credit to re-send with my own mailing list. They said the radius cannot be always followed and they could be mailed anywhere on the carrier's route. That would be fine because all my addresses were in the carrier's route, but they were not. They were mailed miles and miles away and are not relevant to those households.
I requested a call back from management which they promised a week ago and I have not heard from anyone yet.
Buyer beware. Don't trust the options they offer you for mailing, mail them yourself or better yet choose a different company who stands behind their product for a repeat customer.

Update: They must have read my review because while I still haven't received the call back from the manager they promised, they replied referring to statements in this review, but now they state I am wrong because I selected a radius of .4mi, not .25mi. This is correct, I did select .4mi but it does not change anything. If everything was mailed within .4mi, I wouldn't be complaining. They claimed I chose a parameter of households of $250K+ which is not true as evidenced by the list of the households it was mailed to that they sent to me. And finally, are citing part of their disclaimer incorrectly. They said the disclaimer states "will include delivery outside of the selected area along the postal routes.", but the disclaimer actually states "Use of this particular "Radius Around an Address" tool will include delivery outside of the selected area to addresses along any postal carrier routes that pass through this selected area." I read and understood this disclaimer before accepting it because only one postal route passes through the selected area (.4mi radius around the center address) which ensures my mailing would be sent within the designated area. My mailing was mailed to households miles away from the radius along other postal routes including one to a city ten miles away.
I would be very happy to delete all of this and change my review to 5 stars if they would be fair and credit me with 78% of the $699.26 I paid following their rules. I generally do not take to internet reviews. I always try to resolve problems directly with a company, but when they refuse to remedy a situation that cost me $500+, I had no other recourse and wanted to caution others.
As stated, I have been very happy with this company in the past and would like to continue using their service, but I cannot if they are not going to be fair. If they would fairly refund the incorrect portion of the mailing so I could send out a new one, I would continue to use their service and encourage everyone to do so (with the caveat that you should not choose a radius mailing because it doesn't work).

I ordered a stamp. Nothing and nowhere did it say upon ordering I had to wait for 4 weeks. It’s custom so I can’t return, can’t order somewhere else cause I was told it’s on its way. I had to be calling customer service daily. No apology no resolution no expediting of shipping. I was a returning customer. Not anymore.

Great quick service even during the holiday season. Thanks and Happy New Year!

I had my design saved. Hit reprint. Checked out and was done.

Great selection of marketing items to choose from. The turn around is quick. I recently ordered 2023 calendars for my clients. The colors are vibrant and the quality is great. My clients love them. Best Print Buy is a great choice for affordable, quality marketing material.

This transaction was very easy once I found my receipt from the last time I ordered my business cards. The lady who helped me add verbiage to the draft and then sent to me to check was awesome! Very easy!!

I received magnet calendar and very disappointed. Quality is poor and calendars are falling apart.

The ease of designing my cards was awesome. I’m so happy with the quality. And the turnaround time was the best!!!

Extremely happy with the quality of the cards, folders and signs ordered. Even more impressed with the turn around and shipping time!! Have already referred to two other realtors!

Website is easy to navigate and find what your looking for. Prices are very reasonable. I use them for mailers, business cards, signs etc.

no problems. product delivered as promised.

I expected to order envelopes and was disappointed with the selection. I do not want my phone #, fax # and email address on the envelope running down the entire left side. I ordered exactly what I wanted from another company.

Greattttttttttttttttttttttttttt.

Very easy site to use and fast turn around.

Excellent customer service and quality products

Quick turnaround and professional results