Better Bed Company Avis 

Great service. Very friendly and knowledgeable.

Absolutely brilliant customer service, wasn't waiting long for my delivery, communication with them was easy and always got a fast reply.

Having ordered a Tuscany mattress for my teenage son (my other teenage son has one and he loves it!) at 11am today, I've had a call and text one hour later to confirm delivery tomorrow!! Excellent service, thank you.

Great service and product 👏

The helpful approach when telephoned was very much appreciated. However, there was a change to the arrangement I had made and I was actually still home when the mattress was delivered. The driver took it all in his stride and was very polite. I had a bit of a surprise at the size of the box as hadn't found out beforehand that it was compressed. It was fine dealing with it though and I had my first night on what was evidently a massive improvement on what I had been sleeping on before. I would recommend anyone who has been in hospital for a few weeks, to consider a Loren Williams mattress. I realise now that this was the solution I needed to the discomfort that kept waking me up!

Great service, fast and efficient.
Very competitive prices too

We initially purchased Bedmaster Mya triple sleeper only to receive a call saying the bed had been discontinued. The alternative was to purchase Carra triple sleeper which we did, even though it was slightly wider than we wanted. Bed is sturdy and feels like good quality but the pine finish from the pictures is totally misleading - instead of a natural pine finish it is a dark varnished pine finish, not at all what we were expecting when looking at the website photos.

Bed arrived within designated time slot. All good apart from two damaged parts (presumably damaged in transit). These were replaced within a few days, along with a part that I'd accidentally damaged myself, at no additional cost. Great service, Lee was really responsive and helpful throughout.

Following a communication error, Lee from Better Bed Company ensured a timely delivery, thank you for the fast response much appreciated.

Excellent first time experience with better bed company. Made my order before 1pm on a Tuesday, received a phone call straight after to organise delivery the following day. Communication is fantastic from start to finish. Why can't more companies be like this? Delivery was also excellent, drivers gave me my hour slot and called me just before to confirm. Great stuff, thanks again!

Easy to navigate website was a great start - to your excellent communication and customer service. The bed arrived within days and we love it. Thank you

Lee was amazing
So helpful with all my mistakes on order
He fixed it made the whole process so easy
Amazing thank u

Mattress ordered for my mother. Excellent product kayflex platinum memory foam. It arrived promptly after ordering. In perfect condition.
Communication from the customer service team super. I will use this company again and I highly recommend them. Ten out of ten from me

Next day delivery was amazing, received a call to confirm it was booked in for the following day which was very nice and Lee was great. Spoke me through the delivery (text message the time slot and contact when 30 minutes away). Very good service!

Very happy with purchase, great communication and service. Highly recommend *****

Perfect 👍🏼
Bed much cheaper than a local supplier and we got next day delivery with great service from Lee
Will be recommending

As soon as I ordered my new bed, I was kept informed of the progress along the way. Bed arrived quickly, was easy to build, and is of good quality. Price was also very reasonable.

Gaps at top or bottom of slats on both head frame and foot frame when assembled, one of alts cracked on assembly.

Ordered a ~£600 bed from them in November 2023. The delivery company pulls a date out of a hat, right in the middle of the Christmas holidays. No way to change it, apparently - just make sure you're home and have no plans.

The website says delivery will be to a room of my choice, free of charge. The lads with the bed dump the pieces into my entryway, refuse to carry it upstairs to the bedroom, and bluntly say that "you should've paid £23 more" for this service. Customer service says "sorry but sometimes it's like that", and offered no assistance whatsoever.

Well, the bed itself is nice at least. The headboard is not completely symmetrical, and the fabric strap came apart almost immediately - but overall it's nice.

Then, the slat holders start falling apart. They're poorly designed, and made from incredibly flimsy and thin plastic, and the mere weight of the mattress makes them literally split at the seams, with slats falling off into the storage compartment. This on a bed described on the website as "robust", "strong", and "long term".

Customer service offered identical (i.e. equally flawed) replacement parts - at a cost of £66. They weren't too fussed when I suggested that maybe a £600 bed should last longer than a year, really.

I've never before had a bed that's had this many problems or lasted for such a short amount of time, especially given the cost. Hard to see what the "Better" part of their name is for.