I ordered the 5-100lbs set of Hex Dumbbells with 2 racks. A 3rd party freight delivery company delivered only 2 pallets with 2 weight racks & 5-75lbs dumbbell set but was missing the 80-100lbs. James... Voir plus
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Product selection and price is quite good. Better than the average "fitness product site". Purchased the 52.5lb adjustable dumbbells and incline bench for a solid deal. The dumbbells work well, but... Voir plus
L'entreprise a répondu
Recently bought an adjustable bench from these guys - last missing piece to my home gym! Hit a few workouts with it already and it’s perfect. Very stable, comfortable, and looks good. Overall grea... Voir plus
DO NOT BUY FROM THIS COMPANY! ORDER NO RECIEVED AFTER SEVERAL WEEKS, WAS TOLD THEY HAD NO ETA ON THE SHIPMENT. I CANCELLED THE ORDER AND 15 DAYS LATER I STILL DO NOT HAVE MY REFUND. HORRIBLE CUSTOMER... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Home gyms for every space and every budget.
Coordonnées de contact
7515 Wynlea Street, 77061, houston, Etats-Unis
- 855-222-4208
- support@betterbodyequipped.com
- betterbodyequipped.com
3,8
Bien
135 avis
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Helped with delivery issues
I ordered the 5-100lbs set of Hex Dumbbells with 2 racks. A 3rd party freight delivery company delivered only 2 pallets with 2 weight racks & 5-75lbs dumbbell set but was missing the 80-100lbs. James from Better Body customer service contacted me the same day I notified them about the missing sets of dumbbells. He was able to check the tracking of the package & contacted the 3rd party delivery services & was able to locate the 3rd missing package & prioritized the missing pallet. Less than 3 days (over the weekend) it came on Monday morning. He was very transparent & emailed me the messages he had with the delivery company & updated me in the entire process. He was also very patient & professional. If I could give a 6 or 7 star for the customer service I would. Thank you James and thank you Better Body.
10 avril 2026
Avis spontané
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY! ORDER NO RECIEVED AFTER SEVERAL WEEKS, WAS TOLD THEY HAD NO ETA ON THE SHIPMENT. I CANCELLED THE ORDER AND 15 DAYS LATER I STILL DO NOT HAVE MY REFUND. HORRIBLE CUSTOMER SERVICE!
10 février 2026
Avis spontané
Well engineered equipment
Well engineered equipment, great service and easy to navigate website.
16 février 2026
Avis spontané
Réponse : Better Body Equipment
Hi Kevin,
Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with our website, equipment, and customer service. Our team works hard to ensure that everything is easy to use, well-designed, and supported by prompt, professional communication, so your feedback truly means a lot to us.
We appreciate you taking the time to share your experience, and we look forward to supporting you again in the future.
— The Better Body Equipment Team
Despite the $6K spent, asked extra $12 shipping because they messed up
I have ordered things over $6K from them, and then I placed an order for something which was about $40 +$10 shipping. They reached out to me later after a few days that they had a hiccup and will need to charge me $12 more for shipping. Shows how much they don't care about their customer's experience and not own their own mistakes rather push it down to the customer.
Yeah, $20 shipping for a $40 item doesn't sound right. I won't be ordering from them anymore. :)
28 janvier 2026
Avis spontané
Réponse : Better Body Equipment
Hi Sivcan,
We’re genuinely sorry for this experience and appreciate you bringing it to our attention.
After reviewing the situation internally, we acknowledge that the additional $12 shipping charge should not have been passed on to you. This was an internal handling error, and we failed to properly consider your long-standing support and purchase history with us. That’s on us.
The matter has since been escalated to management, and the $12 fee has been fully refunded. We’ve also taken steps internally to address this gap in our process to ensure similar situations are handled more appropriately moving forward.
While we regret that it reached this point, we do appreciate your feedback as it helps us improve. We value every customer and are committed to doing better.
Thank you for giving us the opportunity to make this right.
— The Better Body Equipment Team
Great Service!
Excellent, heavy-duty equipment and great customer service. Had a minor problem with delivery and it was addressed and fixed immediately. Two thumbs up!
28 janvier 2026
Avis spontané
Réponse : Better Body Equipment
Hi Geoff,
Thank you for the great review! 🙌
We’re glad to hear you’re happy with the quality of the equipment and that our team was able to quickly take care of the delivery issue. Providing heavy-duty products backed by responsive customer service is exactly what we strive for.
We truly appreciate your support and the two thumbs up—enjoy your training, and don’t hesitate to reach out if you ever need anything!
— The Better Body Equipment Team
Fast transactions, halpfull staff, quality products, hot all my gym equipment from them. Thank you for all the help sa support along the way
Helpful supports, got all my equipments from them, high quality...
Thank you for all the supports along the way...
8 janvier 2026
Avis spontané
Réponse : Better Body Equipment
Thank you, Miguelcon, for your kind words and continued support. We’re glad to hear you found our team helpful and that you’re happy with the quality of your equipment. It truly means a lot to us that you chose us for all your equipment needs. We appreciate your trust and are always here to help whenever you need us.
– The Better Body Equipment Team
They went above and beyond
They went above and beyond! Great communication and exceeding expectations with a fantastic outcome. Will definitely do further business with them.
22 janvier 2026
Avis spontané
Réponse : Better Body Equipment
Thank you, Oscar, for the fantastic review. We truly appreciate you taking the time to share your experience. Providing clear communication and going above and beyond for our customers is always our goal, so it’s great to hear we exceeded your expectations. We’re grateful for your support and look forward to doing business with you again in the future.
– The Better Body Equipment Team
Great quality equipment and the team…
Great quality equipment and the team even assists with local pick ups best bang for buck I can find thanks fellas !
10 décembre 2025
Avis spontané
Réponse : Better Body Equipment
Thank you so much, Robert! We’re really glad to hear you’re happy with the quality of the equipment and that our team could help with the local pickup. We truly appreciate your support and are grateful you chose us.
– The Better Body Equipment Team
They are very professional
They are very professional, the equipment was better than I expected.
12 janvier 2026
Avis spontané
Réponse : Better Body Equipment
Thank you, Miguel! We truly appreciate your kind words and are glad to hear the equipment exceeded your expectations. We appreciate your support and hope you enjoy your purchase.
– The Better Body Equipment Team
Do NOT order from this company.
Do NOT order from this company.
I wanted to support local. This is not local, and the experience was extremely misleading and scam-like.
Key facts:
-Website claims 1–4 day delivery and same-day shipping for orders placed before 12pm.
-After ordering, I waited 4 days with no tracking and no communication.
-Phones are not answered. Email only.
-After I followed up, I was told the warehouse would ship “ASAP.” Nothing happened.
-Another full week passed, still no tracking.
At that point I checked BBB and Trustpilot and found many reviews describing the exact same experience. This is not a one-off.
Then the real issue surfaced:
-They admitted they did NOT have the product in stock.
-My credit card had already been charged $2,700.
-They said the product would not be available for 2–3 months.
-They then demanded an additional $150 in shipping after the fact.
When I asked to cancel:
-They pushed a 120% “gift card” instead of a refund.
-When I insisted on a refund, I was told it could take up to two more weeks because refunds are “processed in order received.”
This company appears to operate as a drop-shipper while advertising itself as Canadian-made and shipping from Calgary. That is not true.
They took my money knowing they did not have the product and would not for months, then attempted to upsell shipping and delay the refund.
Do not be fooled by the website or the positive reviews. Learn from my mistake and do NOT buy from this company.
16 janvier 2026
Avis spontané
Réponse : Better Body Equipment
Hi Carrie,
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration and disappointment this situation caused — we understand why you’d feel upset, and your concerns are valid.
What you described is not the experience we want any customer to have. When expectations around availability, shipping timelines, and communication aren’t met, that erodes trust, and we take that seriously. We are actively reviewing this case internally to understand where the breakdowns occurred, particularly around inventory visibility, follow-up communication, and how options were presented to you.
To clarify our intent (not to dispute your experience): when inventory constraints or carrier-related changes arise, our goal is always to be transparent and work toward a fair resolution, whether that’s a refund or an alternative that the customer is comfortable with. It’s clear that in your case, we fell short in how this was handled and communicated.
Your feedback has been escalated to management and is being used to improve how we:
- Communicate stock status and lead times
- Proactively update customers when delays occur
- Handle cancellations and refunds more efficiently
We appreciate you raising these issues, and we are committed to learning from them and doing better. If you’re open to it, our team would like to review your order directly and ensure the matter is fully resolved — you can reach us at support@betterbodyequipped.com
with your order number.
Again, we’re sorry for the experience you had, and we appreciate you bringing this to our attention.
— The Better Body Equipment Team
Beware! Good luck getting your order
I placed my order during the holiday sales and was promptly charged. For almost two weeks, I received no updates. After two inquiries about the order’s status, they finally responded, stating that they don’t have the product I ordered. Now that the holiday sales are over, I’m left with money out of pocket, and they’re supposed to refund it “within two weeks.” This is not a typical business practice.
15 janvier 2026
Avis spontané
Réponse : Better Body Equipment
Hi Behzad,
Please accept our sincerest apologies. We failed to meet our service standards regarding your order and the subsequent delay in communication.
We understand your frustration, especially regarding the timing of the holiday sales. I have personally requested that your refund be expedited immediately. While bank processing times vary, we are doing everything possible to return your funds sooner than the quoted two-week window.
– The Better Body Equipment Team
Réponse : Better Body Equipment
Hi Joana,
We sincerely apologize for the frustration and inconvenience this caused, and we appreciate you bringing this to our attention.
Due to the high order volume during the holiday season, some shipments experienced delays beyond our normal processing timeframe. Upon reviewing your order, we can confirm that it has since shipped and was successfully delivered on January 19.
We understand how concerning it can be to wait for an update, and we regret that this was not communicated more clearly at the time. Your feedback helps us improve our processes, especially during peak seasons.
If you still have any questions or need further assistance, please feel free to reach out to our support team directly—we are always happy to help.
Thank you for your patience and for giving us the opportunity to clarify.
– The Better Body Equipment Team
Great equipment and spectacular staff
The equipment is great quality and the staff is amazing!!!
24 octobre 2025
Avis spontané
Réponse : Better Body Equipment
Hi Molly,
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the equipment and had a great experience with our team. Your feedback means a lot to us — we truly appreciate your support! 💪
– The Better Body Equipment Team
Better than Rogue
Perfect equipment! Great innovative design as well as quality that will last a lifetime. Love my squat rack, bar and plates. Way better quality than Rogue.
16 octobre 2025
Avis spontané
Réponse : Better Body Equipment
Hi Bruce,
Thank you so much for the amazing feedback! We’re thrilled to hear that you’re loving your squat rack, bar, and plates — and even more that you find our quality and design top-notch. We take great pride in creating equipment that’s built to last and delivers real performance.
We truly appreciate your support and for choosing us for your training setup. Enjoy every rep, Bruce! 💪
– The Better Body Equipment Team
Theft and Excuses
After paying more than $3,000 on equipment, they refused to send my order. After 3 weeks of fighting and then refusing to send what was already paid for and after confirming that they had received the money, I was forced to cancel the order and order from a real fitness store. They told me it would take 2 weeks to refund my order, and then they took more than a month to refund. Stay away from this company.
1 août 2025
Avis spontané
Réponse : Better Body Equipment
Hi Michael,
We’re truly sorry to hear about your experience and understand how frustrating this must have been. This isn’t the level of service we aim to provide. After reviewing your case, we can confirm that your refund was successfully processed, though unfortunately, delays can sometimes occur depending on the payment provider’s timelines.
We’d still like to make this right and ensure all your concerns are addressed. Please reach out to us at support@betterbodyequipped.com with your order number so our management team can review this further and assist you directly.
Thank you for bringing this to our attention — we appreciate your feedback as it helps us improve.
— The Better Body Equipment Team
Complete Scam. They take your money, but can't deliver
This place is a joke. When I placed my order it said it would be delivered in two weeks. After two months of delays and contact with customer service, it appeared that I was never going to receive the equipment. So I requested a refund which they said I'll receive in two weeks. It's been 6 weeks and still no refund issued. I'm now forced to file a claim with my credit card.
This place is great taking orders, but can't fufill them. Complete scam and would not recommend to anyone.
1 juillet 2025
Avis spontané
Réponse : Better Body Equipment
Hi Vincent,
We’re truly sorry to hear about your experience — this is absolutely not the standard we aim to uphold. We understand how frustrating it must have been to face delays with both your order and your refund, and we take this kind of feedback very seriously.
We’d really like the opportunity to resolve this for you as quickly as possible. If you could provide your order details to our support team, we’ll prioritize investigating the status of your refund and make sure it’s processed without any further delay.
We appreciate you bringing this to our attention — your feedback helps us identify where our processes need to improve, and we’re committed to making things right.
– The Better Body Equipment Team
So happy with the adjustable dumbbells; the stand quality is not as great but still OK
I am very happy with the adjustable dumbbells. The quality is excellent. The delivery of the stand was late and I had some minor issues putting it together. That said, they responded to my issues quickly and everything was resolved.
28 juillet 2025
Avis spontané
Réponse : Better Body Equipment
Hi Magnus,
Thank you for taking the time to share your honest feedback. We’re really glad to hear that you’re happy with the adjustable dumbbells themselves — but we’re truly sorry to learn about your experience with the stand and our customer service. That’s not the level of support or product quality we aim to deliver.
We’d love the chance to make things right. If you haven’t already, please reach out to our support team with your order details, and we’ll make sure the missing part is sent out promptly and address any quality concerns. Your feedback on the AI support is also invaluable, and we’re actively working to improve the speed and personal touch of our service.
Thank you again for bringing this to our attention — your experience helps us get better.
– The Better Body Equipment Team
Earth shattering with great customer…
Earth shattering with great customer service
28 mars 2025
Avis spontané
Réponse : Better Body Equipment
Hi Ethan,
Wow — “earth shattering” really made our day! 🌟 Thank you so much for taking the time to share your experience. We’re thrilled to hear that our customer service made a great impression. Your support means a lot to us, and we look forward to helping you again in the future!
– The Better Body Equipment Team
Great product and customer service
The dumbbells and storage rack arrived on time and with no damage. The packing job was superb. There was a minor issue--a missing plastic cap--but the folks at Better Body were quick and courteous in sending the missing item. I was highly impressed by the quality of the product and the customer service.
12 février 2025
Avis spontané
Réponse : Better Body Equipment
Hi Lance,
Thank you so much for the fantastic review! We're thrilled to hear that your dumbbells and storage rack arrived in perfect condition and that you were happy with our packaging. We appreciate you bringing the missing plastic cap to our attention, and we're glad we could resolve that quickly for you. Providing top-quality products and excellent customer service is our priority at Better Body Equipment, so your feedback means the world to us. We hope you enjoy your new workout equipment!
Best Regards,
Better Body Equipment Team
Better Body's equipment and customer…
Better Body's equipment and customer service are the best. I ordered a few of their products and will order more. The Better Body E-Z Curl Bar was not stocked due to popular demand
and I waited patiently. The staff members reached out to me and assured me that the product was on its way. I received my item at the time stated. I highly recommend this company for its quality products and excellent customer service.
8 février 2025
Avis spontané
Réponse : Better Body Equipment
Hi Carla,
Thank you for this wonderful review! We pride ourselves on providing top-notch customer service, and we're delighted to hear that your experience with the E-Z Curl Bar was a positive one. We appreciate your patience and your business, and we look forward to seeing you again!
Best Regards,
Better Body Equipment Team
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