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At PawlyLab Co., we believe that something as simple as a walk shouldn’t feel stressful — for you or your dog. The brand started from a real problem: dogs pulling, choking, and turning everyday walks into something frustrating instead of enjoyable. Like many dog owners, we experienced it firsthand — and quickly realized that most products on the market weren’t actually solving the issue. So we decided to build something better. Our No-Pull Harness is designed to reduce pulling gently, without putting pressure on your dog’s neck or causing discomfort. It’s built with comfort, durability, and real-world use in mind — not just looks. But PawlyLab is more than just a product. We’re a small team of dog owners focused on making everyday life with your dog easier, calmer, and more connected. We listen closely to our customers, constantly improve based on feedback, and genuinely care about the experience you have — from the first click to the first walk. If there’s ever an issue, question, or concern, we’re here to help. Because at the end of the day, it’s all about helping you enjoy your time with your dog again.
Etats-Unis
3,0
13 avis
A répondu à 37 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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The quality of these harnesses are great! Honestly for the price of my order i wasnt expecting the amazing quality They don't make my dogs uncomfortable even if they wear them all day. I definitely would recommend this brand!
Communication was excellent.
Product appears well built, easy to adjust. Follow up messages gave peace of mind.
I have a puggle (Roscoe) who just 3 years old. He is a small dog but when ever we went for a walk he always pulled like he was a husky. The day we received the no pull harness and leash we went for our walk, the one we go on every day, and he did not pull at all. It was the most enjoyable walk we have ever had. I would recommend this product to anyone and everyone. He also receive a small frisbee in the order and he loves that too.
First the size guide is incorrect. While they did not want to exchange or refund since it was used, they didn’t respond for a while until my bank became involved. Then once the dispute was cancelled for them to honor their refund policy that’s also on their website, they are finding ways to withhold my money after providing proof to them time and time again. I would not recommend purchasing from a company of such now or in the future. I actually hope the BBB shuts them down for scamming. There’s other companies with the same product, spend more for a more trusting company. For anyone who wants the image from their website go to their facebook page and see my post on their reviews. They are REQUIRED to refund you within 90 days and I would suggest getting your bank involved to get their attention if needed.
They sent me the wrong harness (standard instead of the premium I paid for).
They refuse to rectify the issue and will not reply to communication sent to try amicably resolve the issue. It has now been a month without resolution.
They expect me to pay to ship back their mistake, and they ignore emails.
They do not comply with consumer law, and are profiting from it.
my foster dog loved how easy the harness was to put on. super comfy and helps to redirect well! will be repurchasing another for my dogs for sure
I ordered two sets of harnesses and leashes for my two dogs. When I received them (untimely) I tried them on my dogs and they did not fit. I attempted to email the company and my email was not sent, saying it resembled spam. I tried several times, even using AI to correct the “spam appearance issue”. Then an email from Emily herself saying that I should have received my items and how were they working out. I again attempted to reply to her email and the same “spam”issue occurred. After that I switched email accounts and was finally able to get an email sent. About two weeks after that I received a response from the company that the return window had closed. Basically I was out of luck. DO NOT do business with this company. They are unreliable. My items will go in the trash, as I am unable to use them!
The harness is great, my pup appreciates the better structure and comfort of the harness. It’s a great fit.
It is a scam regarding the 100% free harness. They say that you must pay for shipping which is around $15. I do not have a problem with that but when I went to order 3 harnesses that would all go to the same address the shipping rate was then tripled. Obviously all harnesses would fit in the same small package and would be shipped together so to be charged triple pretty much tells me that's your actually paying $15 a harness and they're trying to attract people with false claims.
Not what I expected. I ordered a no pull harness and the one I got only has a ring connection on the top. I was expecting fittings on the front, under the dogs chin, or at the side. Instead I got an additional Velcro strip with a connecting ring on it, which can be attached on the side. However I am not confident using this as it could pull off my very strong reactive dog when he makes a sudden run for it. So I don't think the product is as described.
This company advertised a "free no pull harness" as long as you paid $4.99 shipping. I ordered the size needed agreed to pay $4.99 but once I hit the pay button to order the shipping price became $24.94! Apparently the $4.99 price was special handling charge which did not include regular shipping charge. I attempted to cancel and was unable. Returns don't include shipping or special handling charges plus I'd pay for return.
When product finally arrived it was not a "no pull harness"....harness only had 1 D-ring not two as advertised.
This place is an absolute scam.
Réponse de PawlyLab Co.
Hi Elissha, we appreciate your feedback and would like to clarify the charges and the product details for you.
Please be advised that the $4.99 charge is for optional shipping protection, while the harness itself is indeed $0 as advertised; however, as a business, we do require a separate shipping fee to cover the costs of delivering the item to your address.
Regarding the harness design, our model features one D-ring, and it appears there may have been a misunderstanding involving the O-ring on the unit.
Upon reviewing the photos you sent to our team, we recognized the issue with your specific item and have already offered a replacement D-ring to make this right.
We are committed to professional and humane service and want to ensure you are satisfied with your experience.
Agree with the other review, within 5 minutes of mistakenly ordering a harness, was meant to order from Pawsey, I requested a cancellation of my order, no response after sending 15 emails, however I received marketing emails and emails about the details of my order. Not reputable business, beware.
Réponse de PawlyLab Co.
Hi Margaret, we sincerely understand your frustration and appreciate you bringing this to our attention.
Please be advised that we are a small team currently managing a high volume of emails, and while we work hard to prioritize cancellation requests, the 15 emails sent in a short window unfortunately caused our system to flag the messages as spam, which delayed our ability to see your request.
We have systems in place to catch these requests before shipment, but in the event one is missed due to these filtering issues, we are more than glad to offer a return for a full refund once the item arrives.
We apologize for the automated marketing emails you received in the meantime and are committed to improving our communication to ensure a more seamless experience for our customers.
I order a free harness, mystery box and my pets name fr the harness. After I got them to taker off the premium products they make you go through when ordering. I never heard back with regard to my original order. I pretty much lost count of the emails sent to them regarding where my order is, i did get one response and they blames it on the “overwhelming” demand for the product. According the to tracking number there has been no movement on my order. I will be a month soon that i placed this order and once it hits that make i will attempt to cancel the order. Very disappointing. Will never order or recommend this company again.
PawlyLab Co.
ORDER #21680
You have received a refund
Total amount refunded: $54.90 USD. It may take up to 10 days for this refund to appear in your account.
Order summary
No-Pull Harness [Free Today] × 1
Red / S (15-25 lb)
Free
FREE Mystery Dog Box × 1
Free
Custom Name Patch × 1
$8.95
Upgrade To The Premium Harness (Less Rubbing) × 0
Removed 1 of 1
$0.00
Premium Bungee Leash × 0
Removed 1 of 1
$0.00
Subtotal
$8.95
Shipping
$15.95
Taxes
$0.00
Total
$24.90 USD
Visa (ending in 3220)
$24.90
Visa (ending in 3220)
$29.95
Visa (ending in 3220)
$24.95
Refund
Visa
-$24.90
Refund
Visa
-$29.95
Refund
Visa
-$0.05
Réponse de PawlyLab Co.
Hi Barbara, we sincerely understand your frustrations and apologize for the lack of clear communication regarding your order. After checking your details, we can confirm that your request to remove the premium items was processed and refunded on March 14.
This left only the custom name patch and shipping fee active on your account; however, our investigation into the lack of movement shows that this remaining package was unfortunately lost in transit.
We certainly do not want to inconvenience you further by making you wait for a reshipment, so we have cancelled the order and issued a full refund for the remaining balance.
We truly regret that we fell short of the professional experience we aim to provide, and we are working hard to ensure our response times and logistics better reflect our commitment to our customers.
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