Very very easy process to purchase XS Protection insurance for an up and coming car hire trip to France. Premium was fantastic value for money with 7 days cover from Bettersafe.com costing only margin... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Have used for a number of years. Unfortunately had a problem with a pothole in France. Hire car company charged for excess for damage. Better safe claim was handled immediately with clear instructions... Voir plus
L'entreprise a répondu
Always a personal and friendly service. I had a problem buying online and got a phone call back the following morning. All sorted by phone by a lovely worker, Kate. We have used Bettersafe for several... Voir plus
L'entreprise a répondu
Just back from a holiday in New Zealand where I insisted on the basic rar rental insurance policy with SNAP Rentals. This was backed up by my Bettersafe Excess Policy. Two mishaps while away. S... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Bettersafe.com is an insurance broker that specialises in selling excess products like car hire excess insurance, private car excess insurance, home excess insurance, travel insurance, income protection insurance, commercial vehicle excess insurance and gap insurance.
Coordonnées de contact
Unit 2, Building A, Marvan Court, 1 Waldegrave Road, TW11 8LZ, Teddington, Royaume-Uni
- +44 (0) 20 3740 4431
- enquiries@bettersafe.com
- bettersafe.com
4,8
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Bettersafe.com
Hello Frank,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the difficulties you experienced when trying to connect with our call centre.
Please be assured that we are currently investigating this issue to understand why calls may have been dropping and to prevent it from happening again.
We truly appreciate your continued trust in choosing a policy with us and hope this experience won’t discourage you from using our services in the future.
Once again, we sincerely apologise for any inconvenience caused.
Best Wishes, The Bettersafe Team.
Very easy to buy
22 avril 2026
Réponse de Bettersafe.com
Hello Anthony, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Excellent gap insurance very well…
Excellent gap insurance very well priced with good cover. Will buy again and again!
17 mars 2026
Réponse de Bettersafe.com
Hello Michael, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Réponse de Bettersafe.com
Hello Steve, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Pease of mind and avoids car hire…
Pease of mind and avoids car hire nightmares and overcharges of excess
20 avril 2026
Réponse de Bettersafe.com
Hello, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Service with a Capital S
17 avril 2026
Avis spontané
Réponse de Bettersafe.com
Hello Graham, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Extremely helpful and friendly staff…
Extremely helpful and friendly staff helped me navigate a complicated set up needed for worldwide insurance. Thank you!
15 avril 2026
Réponse de Bettersafe.com
Hello Ruth, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Nr 1 for excess insurance
Easy and reliable service. Everything was straightforward, and I felt confident my booking was properly covered. Would use BetterSafe again 👍
9 juin 2025
Réponse de Bettersafe.com
Hello Nick, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Renewed my car insurance excess policy…
Renewed my car insurance excess policy with Bettersafe. They provided a 10% discount for the renewal. To date I have not had to call on the insurance.
15 avril 2026
Réponse de Bettersafe.com
Hello, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
I always use Bettersafe for my annual…
I always use Bettersafe for my annual European Car Hire Excess Insurance when hiring a car abroad. I had just renewed for this year when I had to contact them to cancel. My husband had sadly suffered a stroke and was medically advised not to drive or fly. I received a response 2 days after I had emailed them to inform them of our situation and they replied wishing my husband a speedy recovery and the reassurance of a full refund. I cannot recommend them enough for their understanding. I am hoping to be able to use them again in the near future once my husband has recovered and is able to travel.
30 mars 2026
Réponse de Bettersafe.com
Hello Janette, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Excellent service.
Excellent service.
The one time I have needed to make a claim so far was a very positive experience. Easy to work with, transparent in charges.
13 avril 2026
Réponse de Bettersafe.com
Hello Linda, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
easy to deal with every year
11 avril 2026
Réponse de Bettersafe.com
Hello Dave, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
excess hire policy
Quick and easy to book excess hire policy. value for money, especially when discount offered.
9 avril 2026
Réponse de Bettersafe.com
Hello Maggie, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Car excess
Although I have never had the need to call Bettersafe regarding this policy as I have not been charge a excess payment.
Their policies are fairly priced and web site easy to use.
8 avril 2026
Réponse de Bettersafe.com
Hello Ron, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Easy to understand and quick response
Easy to understand and quick response. Delighted to find that the cost has not gone up since we last used.
8 avril 2026
Réponse de Bettersafe.com
Hello Steve, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Very fair claims handling
It is all too often the case that the point at which one realises an insurance policy is not worth the paper it is written on is when one comes to making a claim. Fortunately, this was not the case with Bettersafe.
Though I was confident my claim fell within the terms of the policy, it was, arguably, an edge case and so I expected a campaign of resistance. Initially, this appeared to be the case as some sifting questions were asked which were poorly expressed and encouraged counter-productive responses but ultimately the claim was allowed by the underwriters without dispute and relatively quickly.
As a result, I am a very happy customer.
12 septembre 2025
Avis spontané
Réponse de Bettersafe.com
Hello Paul,
We’re pleased to hear that your claim was ultimately handled smoothly and that our underwriters were able to resolve it quickly and fairly.
We also appreciate your honest feedback regarding the initial questions you received. We recognise how important clear communication is during the claims process, and your comments will help us continue improving how we support our customers at every stage.
It’s great to know you’re a happy customer, and we’re grateful for your trust in Bettersafe.
Best Wishes, The Bettersafe Team
very reasonable and easy to compare and…
very reasonable and easy to compare and buy thro' Money maxim. I have already had this policy Jan 25 when our hire car was broken into in Barcelona by breaking the rear quarterlight window. The matter was easily dealt with and excellent communications .My excess was refunded.
3 avril 2026
Réponse de Bettersafe.com
Hello James, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Great service
Great service, great price and they paid out no quibble when my hire car got hit a few years ago. Highly recommended
1 avril 2026
Réponse de Bettersafe.com
Hello, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Réponse de Bettersafe.com
Hello Paul, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Réponse de Bettersafe.com
Hello John, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.