Very very easy process to purchase XS Protection insurance for an up and coming car hire trip to France. Premium was fantastic value for money with 7 days cover from Bettersafe.com costing only margin... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Have used for a number of years. Unfortunately had a problem with a pothole in France. Hire car company charged for excess for damage. Better safe claim was handled immediately with clear instructions... Voir plus
L'entreprise a répondu
Just back from a holiday in New Zealand where I insisted on the basic rar rental insurance policy with SNAP Rentals. This was backed up by my Bettersafe Excess Policy. Two mishaps while away. S... Voir plus
L'entreprise a répondu
Always a personal and friendly service. I had a problem buying online and got a phone call back the following morning. All sorted by phone by a lovely worker, Kate. We have used Bettersafe for several... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Bettersafe.com is an insurance broker that specialises in selling excess products like car hire excess insurance, private car excess insurance, home excess insurance, travel insurance, income protection insurance, commercial vehicle excess insurance and gap insurance.
Coordonnées de contact
Unit 2, Building A, Marvan Court, 1 Waldegrave Road, TW11 8LZ, Teddington, Royaume-Uni
- +44 (0) 20 3740 4431
- enquiries@bettersafe.com
- bettersafe.com
4,8
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Bettersafe.com
Hello Simon, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Online booking
Straight forward form to complete, information provided easy to follow and understand. Received immediate confirmation and necessary documents.
23 février 2026
Réponse de Bettersafe.com
Hello Jacqui, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Réponse de Bettersafe.com
Hello, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Easy, quick process
Easy to get a quote, price was very competitive for annual cover, definitely recommend
20 février 2026
Réponse de Bettersafe.com
Hello Nick, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Réponse de Bettersafe.com
Hello David, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Réponse de Bettersafe.com
Hello, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
I ended up paying twice and haven't…
I ended up paying twice and haven't managed to secure a refund yet
12 janvier 2026
Réponse de Bettersafe.com
Hello Louise, thank you for your feedback.
It appears that a member of the team has responded to your email regarding the transactions. We have also forwarded your message to our Customer Service team, who will be reaching out to you again shortly to provide further assistance.
In addition, we have formally registered this matter as a complaint. A member of the team will be in contact with you to ensure it is reviewed and resolved appropriately.
Please accept our sincere apologies for any inconvenience caused, and thank you for your patience.
Best Wishes, The Bettersafe Team.
Easy to purchase and good value for…
Easy to purchase and good value for money. A good place to buy these important products.
13 janvier 2026
Réponse de Bettersafe.com
Hello David, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
The page was unclear about all the…
The page was unclear about all the different daily rates. Payment was painful! Required 4 attempts to get through.
16 février 2026
Réponse de Bettersafe.com
Hello, Thank you for your feedback. We’re sorry to hear that you experienced difficulties while using our website.
Regarding your comment about the page being unclear about the daily rates, we would appreciate it if you could kindly provide a bit more detail so that we can investigate this further.
A member of our team will be in touch with you shortly. We have also informed our IT team about the payment issue to ensure it is reviewed promptly.
Please accept our sincere apologies for any inconvenience caused. Best Wishes, The Bettersafe Team.
Réponse de Bettersafe.com
Hello Brian, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Auto renewal should be outlawed
Auto renewal should be outlawed, without this Id give 5 stars, as Bettersafe have it its only a 1 star from me
13 février 2026
Réponse de Bettersafe.com
Hello,
Thank you for your feedback. We’re sorry to hear that you’re unhappy about the introduction of auto-renewals. We’ve registered your complaint, and a member of our team will contact you shortly to follow up.
In the meantime, if you would like to opt out of auto-renewal, please email us at enquries@bettersafe.com, and we will gladly arrange this for you. Best Wishes, The Bettersafe Team.
Always choose Bettersafe
I've been booking with Bettersafe for years now and they make everything fast, straightforward and easy!
12 février 2026
Réponse de Bettersafe.com
Hello Margaret, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Réponse de Bettersafe.com
Hello Elizabeth, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
RenewedRenewed by phone and dealt with efficiently and at a fair price. by phone and dealt with…
Renewed by phone and dealt with efficiently and at a fair price.
6 février 2026
Réponse de Bettersafe.com
Hello Vivian, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Called yesterday to arrange an annual…
Called yesterday to arrange an annual hire car excess. Nobody available to help. Promised a call back this morning and just received that call around 1pm! I actually called them earlier to arrange the cover.
5 février 2026
Réponse de Bettersafe.com
Hello Peter, Thank you for taking the time to share your feedback.
We understand that you had requested a call back the following morning. While we always aim to accommodate our customers' preferred contact times, we are not always able to guarantee a specific call-back time.
We truly appreciate that you reached out the next morning to proceed with your policy and we're grateful for your continued trust in us as your provider.
We apologise for any inconvenience caused and thank you for your understanding.
Best Wishes, The Bettersafe Team
Car Hire excess insurance
Easy to renew. Held for a couple of years now..No problem to date but saved alot of money in car hiring. Meets my needs.
4 février 2026
Réponse de Bettersafe.com
Hello, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Good value policy covering my needs
4 février 2026
Réponse de Bettersafe.com
Hello Andy, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
I have been a Bettersafe Car Hire…
I have been a Bettersafe Car Hire Excess customer for nearly 10 years and have only recently had to make a claim. I was totally amazed by how quickly everything was settled. Very fast and very professional.
29 janvier 2026
Avis spontané
Réponse de Bettersafe.com
Hello Paul, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Réponse de Bettersafe.com
Hello Robert, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
efficient system for buying policy.
28 janvier 2026
Réponse de Bettersafe.com
Hello Dawn, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
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