I like the promos they provide but have been hit multiple times with a 10 fee while depositing for a promo and the promo be void and they credit me with spins with a x5 cashout max instead of what I s... Voir plus
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betwhale comes off okay..but in reality this place straight up sucks. everything about it. first of all, they dont let you verify yourself until withdrawal. that being said, who tf knows if they dont... Voir plus
L'entreprise a répondu
What I dislike about you is that the cash out takes too many days to pay and full amount are paid in small batches. This discourages customers and they look for alternatives betting sites.
I've been playing with these guys for a couple years now and all I can say is if you ever win, they paid you promptly, I'm talking within minutes. Other than that if you aren't having any luck and are... Voir plus
L'entreprise a répondu
Information importante
2,8
Moyen
509 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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I don't like the bonus games because of…high roll over
I don't like the bonus games because of the roll over, and your restricted from some of the games, I love all the different games to choose from. I like the chat box also it helps me understand the different roll over questions I often have. I recommend Betwhale to all my friends and family.
17 juillet 2026
Réponse de Betwhale
Thank you for sharing your feedback.
We’re glad you enjoy the variety of games and find our live chat helpful when you have questions about wagering requirements. We understand that bonus restrictions and rollover requirements can be frustrating, and we appreciate you taking the time to share your experience and recommend BetWhale to others.
Réponse de Betwhale
Thank you for taking the time to share your feedback.
We're pleased to hear that you've had a positive experience with our Customer Support Team. Providing helpful and professional assistance to our players is one of our top priorities.
We appreciate your review and your feedback. We will continue working to maintain a high standard of service and provide the best possible experience for you.
Avoid betwhale at all cost!
DO NOT use this sportsbook especially if you plan on winning. They gave me a 100% cash bonus up to $1000. I took it, turned the account to $4500 in 3 days then they placed limits on my max betting to $20. You can imagine how angry i was because i had to clear about $20000 in rollover money in order to cash out. Which is not possible when you can only place $20 max bets. Then they gave me some useless answer that they cant control the limits they have on their book because it is set by an outside provider. There is no other sportbook that does this kind of shady stuff. I had to have them remove my bonus plus the winnings, then i had to risk my initial $1000 deposit on blackjack just to cash out because i still had a $1000 rollover on the deposit and i was not going to be able to hit that with $20 max bets on sports. Lucky i won and i took these guys for $1000 and cashed out my $1000 deposit too. They did pay me out but it took 3 weeks because I had to provide them my identity documents and talk to their chat multiple times. DO NO USE THIS BOOK and do not let them get you with their bonuses!!
2 juillet 2026
Réponse de Betwhale
Thank you for taking the time to share your detailed feedback.
We understand your concerns regarding bonus terms, wagering requirements, and betting limitations. We would like to clarify that promotional offers may include specific Terms & Conditions, including wagering requirements and other applicable conditions, which are presented before accepting a bonus. Additionally, sportsbook limits may vary based on a number of factors and are part of standard sportsbook practices.
We also understand that completing wagering requirements can take time, especially when betting limits or other conditions apply. Our Support Team is always available to provide clarification regarding account-specific situations and applicable terms.
We appreciate that you acknowledged receiving your payout. However, we would like the opportunity to review your experience in more detail and address any remaining concerns. Please contact our Support Team with your username so we can investigate your case further.
Thank you for your feedback, as it helps us identify areas where we can continue improving.
Still waiting on my withdrawal......6…
Still waiting on my withdrawal......6 days after, full verification. Very sad.
16 juillet 2026
Réponse de Betwhale
Thank you for taking the time to share your feedback.
We understand your concerns regarding the waiting time for your withdrawal. After reviewing your account, we can confirm that one of your withdrawal requests has already been approved.
Please note that once a withdrawal is approved, the final processing time may vary depending on the payment method and other processing requirements. Each withdrawal method has its own timeframe which is indicated in our terms and conditions, and we always aim to complete payments as efficiently as possible.
We appreciate your patience during this process. If you have any further questions regarding your withdrawal status, our Support Team is available via live chat or email and will be happy to assist.
Customer Service
The help is good, when it’s good. Sometimes it can be frustrating explaining what are somewhat obvious issues. Shoutout to Cassie, Terence, Lucian, and Charles for well conducted customer service.
15 juillet 2026
Réponse de Betwhale
Thank you for taking the time to share your feedback.
We're pleased to hear that you've had positive experiences with our Support Team and appreciate your recognition of the service you've received. At the same time, we also appreciate your comments regarding the occasions where resolving your concerns has taken more effort than expected.
Your feedback helps us identify areas where we can improve, and we'll continue working to provide clear, efficient, and consistent support for all of our players.
Thank you for your review and for choosing us. We appreciate your feedback and look forward to providing you with an even better experience in the future.
Restructure your customer support…
Restructure your customer support department. They if human (hard to tell) are uninformed and unable to apply a solution to most problems. Also BetWhale obviously and for obvious reasons caters to the casino players over the sports book players. This is evident in the difference between deposit bonuses ect. The time it takes BetWhale to grade some bets is ridiculous, unacceptable and something that you would never see at other online gaming sites. BetWhale has many good things going on but is in need of changes in a lot of areas. I tell you that the customer support at BetWhale is horrible and your response is to tell me that if I have any issues going forward to contact customer support!! Really? Are these reviews answered by Al ? Because it has the same feeling that you get from customer support. Robotic, scripted responses that are read from a book of answers. Try human to human contact. Call the customer support department human support department and have humans helping humans. After all it’s human beings loosing their money at your casino not Al robots!! Please don’t respond to this review with more scripted robotic answers. I would rather be ignored!!
11 juillet 2026
Réponse de Betwhale
Thank you for taking the time to share your detailed feedback. We appreciate your perspective.
We're sorry to learn that your experience with our Support Team and Sportsbook services did not fully meet your expectations. We understand how important timely bet settlement and effective customer support are, and we appreciate you bringing these concerns to our attention.
Our promotions and bonuses vary depending on the product and the specific offer, and we continuously review them to provide a fair and competitive experience for all players. We also regularly evaluate our support processes and operational procedures to identify opportunities for improvement.
If there are any specific interactions or unsettled bets you'd like us to review, we encourage you to contact our Support Team via live chat or email with your username and the relevant details. We'd be happy to investigate your concerns further.
Thank you again for your feedback. Comments like yours help us identify areas where we can continue to improve.
Sketchy sportsbook
Sketchy sportsbook, they hide games in markets they offer all the time and way over adjust lines while bets are being placed. Also their BTC deposits are exploitive. expect to lose 20% of your deposit, or just play on a real book like Bovada or betonline. The worst part is the game hiding, like if you are going to offer a market offer it you cowards
19 juillet 2026
I did like that customer service…
I did like that customer service handled a problem that I had very fair
17 juillet 2026
Réponse de Betwhale
Thank you for taking the time to leave us a review.
We're pleased to hear that our Support Team was able to assist you and resolve your concern fairly. Providing helpful and professional assistance to our players is one of our top priorities.
We appreciate your feedback and thank you for giving us the opportunity to address the issue. We hope to continue improving your experience and earn a higher rating in the future.
Réponse de Betwhale
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
Unfortunately, your review doesn't provide enough information for us to understand what went wrong or investigate the issue. We'd appreciate the opportunity to learn more about your experience.
Please contact our Support Team via live chat or email with your username and additional details about the issue you encountered. We'll be happy to review your concerns and do our best to assist you.
We value all feedback and hope to have the opportunity to improve your experience.
Réponse de Betwhale
Thank you for taking the time to leave us a review.
We're pleased to hear that you've been enjoying our selection of games and that you had a positive experience with our welcome bonus. Providing quality entertainment and valuable promotions for our players is something we continuously strive for.
We appreciate your feedback. Thank you for choosing us.
It’s a good site
6 juillet 2026
Réponse de Betwhale
Thank you for taking the time to leave us a review.
We're pleased to hear that you've had a positive experience with our platform. Your feedback is greatly appreciated and motivates us to continue providing a reliable service and enjoyable gaming experience.
Thank you for choosing us. We look forward to continuing to provide best service and wish you the best of luck in your future games.
I don’t withdraw my money I do all my…
I don’t withdraw my money I do all my verification but can’t still withdraw my money is this a real betwhale app
11 juillet 2026
Réponse de Betwhale
Thank you for taking the time to share your feedback.
We understand your concerns regarding the withdrawal process. After reviewing your account, we can confirm that your withdrawal request was successfully processed. Please note that once a withdrawal request is submitted, it may require some time to be reviewed and completed, depending on the necessary processing steps.
We also appreciate you completing the verification process, as this is an important step to ensure account security and a smooth withdrawal experience.
If you have any further questions or need assistance, our Support Team is available via live chat or email and will be happy to help.
Won 2500 and was told I could only…
Won 2500 and was told I could only withdraw 300...trash
10 octobre 2025
Avis spontané
Réponse de Betwhale
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We would like the opportunity to look into this matter, but unfortunately we're unable to identify your account based on your review. Please contact our Support Team via live chat or email with your username so we can investigate your case thoroughly.
We'd also like to clarify that some promotional offers may include maximum cashout limits or other conditions, which are always outlined in the specific promotion's Terms & Conditions before the bonus is claimed. These conditions apply only to eligible bonus funds and do not apply to regular play using deposited funds.
We appreciate your feedback and hope you'll give us the opportunity to review your concerns and provide further clarification.
I can’t give a really good review as I am still learning the site. So far it’s been pretty good, but I need more time to give a real honest review. So far, so good.
I can’t give a really good review as I am new to BetWhale
9 juillet 2026
Réponse de Betwhale
Thank you for taking the time to share your feedback.
We're pleased to hear that your experience has been positive so far. We understand that it can take some time to fully explore everything our platform has to offer, and we appreciate your honest impressions.
Should you have any questions or need assistance as you continue getting familiar with the site, our Support Team is available 24/7 and will be happy to help.
Thank you for choosing us. We look forward to continuing to provide you with a great experience and hope to earn an even higher rating in the future.
Its been a great experience
9 juillet 2026
Réponse de Betwhale
Thank you for taking the time to leave us a review.
We're pleased to hear that you've had a great experience with us. Providing a reliable platform, quality service, and a positive experience for our players is always our goal.
We look forward to continuing to provide the best service for you. We wish you the best of luck and hope you continue to enjoy your time with us.
Everything
4 juillet 2026
Réponse de Betwhale
Thank you for taking the time to leave your review. We're sorry to see that your experience did not meet your expectations.
We'd genuinely like to understand what led to your feedback, but unfortunately, your review doesn't provide enough information for us to investigate the issue.
If you're willing, please contact our Support Team via live chat or email with your username and a few more details about your experience. We'll be happy to review the matter, address any concerns, and do our best to assist you.
We appreciate your feedback and hope to have the opportunity to improve your experience.
There’s a reason I only play online slots here..
There’s a reason I only play slots here, the cash outs are quick, the bonuses can’t be beat and support is one of a kind. They even granted me an account manager and provide a VIP like experience, I can’t post screenshots here or I would but I’ve hit several $5000+ spins, literally over a dozen.
The support is so good I know most of them on a first name basis, Wade my account manager reaches out weekly, Maxine, Iris, Silvie, Nixon, Ramona, any I am forgetting I apologize but they’re all instantly there to help.
Best online casino experience you’ll have, trust me.
4 juillet 2026
Avis spontané
Réponse de Betwhale
Thank you for taking the time to share your experience with us. We truly appreciate your positive feedback.
We're pleased to hear that you've been satisfied with our withdrawal process, promotions, and the level of service provided by our Support Team. Delivering a reliable and enjoyable experience for our players is something we continuously strive for.
It's also great to know you've had such positive experiences while playing on our platform. We appreciate your trust in us and your recommendation.
Thank you once again for your review. We look forward to continuing to provide you with a high standard of service and wish you the very best of luck in your future games.
They have horrible fake bonuses
They have horrible fake bonuses. You will never get past the 50× rollover so the bonuses are fake..Also they never answer chat. And the electronic blackjack is rigged. They should go to.jsil for fraud. They will take your money but don't let you withdrawl. ThevUS should shut them down
.
2 juillet 2026
Avis spontané
Réponse de Betwhale
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We would like to clarify that we offer a variety of promotions, each with its own Terms & Conditions, including different wagering requirements. Participation in any bonus is entirely optional, and players are always welcome to play using their deposited funds without claiming a bonus.
We also take concerns regarding withdrawals, game fairness, and customer support very seriously. At this time, we're unable to identify your account based on your review, so we cannot investigate the issues you've described.
We kindly ask that you contact our Support Team via live chat or email with your username and any relevant details. This will allow us to review your concerns thoroughly, explain any applicable terms, and assist you in resolving any outstanding issues.
We appreciate your feedback and hope to have the opportunity to look into this matter for you.
Would be a 5 star experience but they…
Would be a 5 star experience but they DO NOT LIKE TO PAY WINNERS. $300 a month is all I can get out of them regardless of my wagering frequency or amounts.
25 juin 2026
Réponse de Betwhale
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
After reviewing your account, we can confirm that your withdrawal has been completed in full. We understand that receiving your winnings over multiple payments may not have been the experience you were hoping for. However, as outlined in our Terms & Conditions, withdrawals may be processed in payout units rather than as a single transaction.
We truly value your feedback, and if you have any questions about your withdrawals or if there's anything we can clarify, our Support Team is available 24/7 via live chat or email and will be happy to assist.
WARNING, for real @
WARNING, FOR REAL!! Do not let them convince you to give them your private info. They took my deposits with no problems. The problem came when I called and asked for help to withdrawal my winnings. Although I asked for my winnings to go into my BITCOIN account, they wanted a picture of my credit card??? Why I asked. I was Gaslight by some person reading a script. They also asked for a picture of a utility bill or bank statement showing current date. Who gets paper bills or printed bank statements?? I just wanted to know what was their reason for requiring these pieces of PERSONAL INFORMATION??? Gaslighting again. Robot like answers. I asked for a refund since they wouldn't cash out my winnings. They continued to talk in circles. I asked for a straight up yes or no 3x and the "customer service " was on a loop of lies. DO NOT USE BETWHALE
2 juillet 2026
Avis spontané
Réponse de Betwhale
We're sorry to hear about your experience.
We take the security of our players' accounts and personal information very seriously. The documents you mentioned, such as proof of identity, proof of address, or payment method verification, may be requested as part of our standard KYC process. These checks are in place to protect both our customers and the integrity of the platform and are handled securely.
At this time, we're unable to locate your account based on the information available in your review. We've requested additional details so that we can investigate your case thoroughly and review the interactions you described.
We'd appreciate it if you could contact our support team via live chat or email. Once we're able to identify your account, we'll be happy to look into the matter and address any concerns you may have.
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