Bidfood UK Avis 

86
•
TrustScore 1.5 sur 5

1,7

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Early starts with long, unpredictable hours are standard, and issues like overweight loads and breached driving hours are common. Routes span scattered drops across the county. Hostile environment. Th... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Not a customer. I’m however a patient at Marsden Hospital going through a tough treatment regime. On my way to the hospital on 3 occasions I encountered one of you drivers on the narrow road and he... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

After placing our delivery on time, as we do every week, they delayed our delivery day from the next day to three days later? Genuinely a disgrace. I’d have ordered with a different supplier if they... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The driver parked at the pub next door, the pub car park is alongside our fence so meant he was looking into our garden. It was unexpected and much appreciated when he asked if I minded him parking t... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Traiteur

Écrit par l'entreprise

Bidfood is one of the largest food wholesalers in the UK. Our established food service offers variety and quality, making us the food supplier of choice. We supply the UK’s catering industry with a great choice of food, drinks and catering supplies.


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1,7

Mauvais

TrustScore 1.5 sur 5

86 avis

5 étoiles
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1 étoile

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A répondu à 85 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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1,7

Tous les avis

(86)

24 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Profits before lifes and livilhoods

Bid food are an absolutely disgusting company who sacked my husband after 26 years of service days after our daughter just about died. Not bothered about mental health. Left us in such a mess, we could hardly deal with our daughter. My husband was suffering mentally they were just not interested and made things a million times worse for us, especially for our young daughter.

25 novembre 2024
Avis spontané
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Réponse de Bidfood UK

Hi Yvonne. I understand that we have picked up with you directly about this review and we will continue working to ensure your concerns are addressed through the channels already in place. Kind regards, Marie

Noté 5 sur 5 étoiles

Fantastic service all round from Martin…

Fantastic service all round from Martin and the team

9 octobre 2025
Avis spontané
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Réponse de Bidfood UK

Thank you so much for your kind feedback Matthew. If you let us know which team you've been working with (we have a few Martins in the business), we'll make sure to share it.

Noté 1 sur 5 étoiles

Terrible supplier

Terrible supplier. Drivers are all pretty nice though. But damn they are so inconsistent with if you will get what you ordered at all or at least in the right size. Been stuck with over a year because that decision is above my pay grade.
Potatoes are almost always sprouting and so many rotten onions. Sometimes you also get ridiculously tiny onions.

8 octobre 2025
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Réponse de Bidfood UK

Hi Andrew. Thank you for taking the time to share your feedback. We'd like to look into this a little further if you could email me at webqueries@bidfood.co.uk with the details of your site, so we can get this through to the appropriate team? Many thanks Marie

Noté 1 sur 5 étoiles

Opened an account online tried to place…

Opened an account online tried to place a order and pay told that the branch it had been assigned to was wrong had to go to Bedford . Spoke to them they said they would come back to me sent email Bedford say it's not them it's Harlow.
I have an order I am new to them but no one is interested very surprised they can turn business away in the current climate
Update
Account sorted but today's delivery short five boxes which have been paid for and bidfood say I didn't order them even though I have an email with them on and they have taken the money from the bank starting to wish I had never found you stowmarket branch really unhelpful and you have money with no goods I need answers now not into days!!!

24 septembre 2025
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Réponse de Bidfood UK

Hi Lynn. Thank you for taking the time to share your feedback. I'd like to look into this a little further - would you email a bit more detail (your business info, the date you signed up, and whether you signed up using our 'pay by card' instant account set up or another route)? If so, please email me at webqueries@bidfood.co.uk and we'll try and get this sorted for you. Many thanks, Marie

Noté 1 sur 5 étoiles

Absolutely terrible delivery service

Absolutely terrible delivery service. Very rude driver from Oban, Scotland.
Because of his rude attitude , I close my account, after complain to their manager.Bu they don't care.
AVOID

2 juin 2025
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Réponse de Bidfood UK

Hi Narik. Thank you for sharing your feedback. We'd like to share this with the local team for them to look into further - are you able to provide either your business name or account number, please? This can be emailed to webqueries@bidfood.co.uk if you prefer. Many thanks, Marie.

Noté 2 sur 5 étoiles

I don't like it so because the school…

I don't like it so because the school dinners about the company wasn't taste even that good so by the way the mash potatoes tastes unusual kind of thing.

14 juillet 2025
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Réponse de Bidfood UK

Thank you for taking the time to share your feedback with us. Marie

Noté 1 sur 5 étoiles

Deliveries always blocking gates

Always parking in front of gates on double yellow lines. Blocking car parks when delivering to morar in Stowmarket.

7 juillet 2025
Avis spontané
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Réponse de Bidfood UK

Hi Anthony. Thank you for taking the time to bring this to our attention. I will share your feedback with the transport team at our Stowmarket depot for them to look into further. Kind regards, Marie

Noté 1 sur 5 étoiles

NOT GIVING A CHANCE BECAUSE OF AGE

I truly feel this company is ageist against people who are fit but they don't even respond to your application because of your age. The government wants us to work longer but how can we when you have companies like this discrimination against you? The site I applied for was the Gateshead one. I will give you my name Keith Patten as I intend to seek a meeting with the Government to ask what you want us to do when you have companies like Bidfood not giving people a chance because of their age.

27 février 2025
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Réponse de Bidfood UK

Hi Keith. Thank you for taking the time to share your feedback. We have shared this with the team at the local site for them to review. Kind regards, Marie

Noté 1 sur 5 étoiles

Worst place I've ever worked mangment…

Worst place I've ever worked mangment don't now what there doing and try not to pay your back pay money especially day shift manger I do not recommend working at this place at all aload of rubbish you get treated like a slave.

8 avril 2024
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Réponse de Bidfood UK

Thank you for taking the time to share your feedback. We will share this with our HR team for them to review. Kind regards, Marie

Noté 5 sur 5 étoiles

Great service and speedy delivery for…

Great service and speedy delivery for our kitchen whenever we order anything and amazing follow ups and service from Rebecca especially! Thanks for all the help guys!

28 novembre 2024
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Réponse de Bidfood UK

Thank you so much for taking the time to share this, Reece - and for your custom, of course :) If you let me know which depot you get your deliveries from, we'll be sure to share the note with them. Thanks again, Marie

Noté 1 sur 5 étoiles

Employment black hole.

The Worthing depot is honestly the worst place I have ever worked, the management are terrible, they will send you out with 12-14 hours work and threaten you with disciplinary action if you don't complete it, nobody is allowed a personal life unless you run it by the management first and even then they'll probably ignore you.
If you're ever lucky enough to finish your route close to the actual contractual end of your shift then they will hound you on the phone to do more, using such bulling tactics as 'over time is in your contract?' And 'you can work 15 hours by law?' But its all a big bluff and lie and if you don't play along they will push you out.
The routing is done on weight and not on direction which is hilarious and the over time is rounded down so if you work 12 hours and 55 minutes you get payed for 12 hours so you have to watch them like a hawk, dozens of drivers have noticed, one guy was apparently owed 160 hours so they had to pay it back in stages.
Every day you go in to work there are a handful of new faces and the people you grew to like have disappeared like some hotel horror film where you have to find out what happened to them but usually its just a case of them throwing the keys at the incompetent management and walking out.
If I were you I would avoid this place like the plague, they will chew you up and spit you out and not spare a second thought about it, they don't issue I.D badges to people until they have been there at least a year because this is their mindset... Bye bye.. NEXT!
One day the narcissistic management will run out of drivers and they will be left looking very stupid indeed.
I bumped into a new driver the other day, he explained he had only been there a few weeks and he had already seen 5 people walk out, I just laughed and said good luck.
loathsome people.

1 juin 2024
Avis spontané
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Réponse de Bidfood UK

Hi there. Thank you for taking the time to share your feedback. We take feedback seriously and would like to look into this in more detail. To help us do this, we'd appreciate if you would email us at webqueries@bidfood.co.uk so we can get this through to the appropriate team to follow up. Kind regards, Marie

Noté 2 sur 5 étoiles

Simon the driver is great

Simon the driver is great, that's all the good I have to say. Worked in catering 30+ years. Late deliveries I can deal with. What I can't except is how bad the food is. 90% of the white onions I was delivered are rotten. I had to stop ordering fresh chicken from this company as they arrived already smelling off. Fresh chicken should not smell like rotten eggs the day you bought them! Our care home spends £700+ a week with this company and I should expect FRESH food!
I will be convincing our board to switch suppliers.

22 octobre 2024
Avis spontané
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Réponse de Bidfood UK

Hi Jim. Thank you for taking the time to share your feedback. We take customer feedback seriously and I'd like to follow this up in a bit more detail. Would you email us at webqueries@bidfood.co.uk to let us know the name and postcode of your care home, please, as this will help ensure we can direct your feedback to the appropriate internal team at pace. Many thanks, Marie

Noté 5 sur 5 étoiles

Please ignore your last review from KN

Please ignore your last review from KN, this person really has an agenda to try and ruin businesses, he tried with mine but failed. Just look at his reviews he posts, that will tell you all you need to know about the very sad little man.

17 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Dont know what they are doing

I applied for a job a couple of months for warehouse and was turned down. The other day got email from Bidfood saying we have “Great news - we've got a role that we think you might interested in”
Job Title: Warehouse Operative - Days
Location: Worthing
I applied for the job and was then told
“Thanks for your application for the Warehouse Operative - Days role. Unfortunately, your current application doesn’t quite fit our requirements for the role, so we won’t be taking it any further.
Things move quickly at Bidfood and we’re always adding new openings to our careers website, we’d love to see another application from you in the future.
What a load of BS

9 septembre 2024
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Réponse de Bidfood UK

Hi Christopher, thank you for taking the time to share your feedback. I'll share this with our HR team for them to look into further asap. Kind regards, Marie

Noté 1 sur 5 étoiles

At 5.40am this morning I was awakened…

At 5.40am this morning I was awakened by your driver smashing down the metal tailgate as he was delivering goods to a hotel next door. Whilst I appreciate the man has a job to do I do not appreciate being woken by this cacophony at this hour. This job can be done with minimal noise. Maybe a lesson in awareness and respect for those around you would not go amiss!

4 septembre 2024
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Réponse de Bidfood UK

Hi Shayne, thanks for taking the time to share your feedback. To make sure I get this through to the appropriate team for follow up, would you let me know the postcode? If you prefer, you can email us at webqueries@bidfood.co.uk. Many thanks, Marie

Noté 1 sur 5 étoiles

Horrible people

I’m not surprised this company get a low rating, my dealings with them wasn’t very good. Two off them contacted myself asked a couple of irrelevant questions . Said they’d be back in touch in the morning, which never happened . When I contacted them about this I was told by HR how arrogant I was.
Well my advice to you, is treat people better and you will get respect.

29 août 2024
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Réponse de Bidfood UK

Hi Graeme. Thank you for taking the time to share your feedback. We'd like to look into this a bit further and wondered if you'd provide a bit more detail by email to webqueries@bidfood.co.uk? We'd like to understand what your interactions were in regards to and approximately when, do you know which site/team you spoke to etc.? Many thanks, Marie

Noté 1 sur 5 étoiles

As a HGV driver I deliver to bidfood

As a HGV driver I deliver to bidfood.
When I do you get a booking time and I always get to them 30 mins before or on time. But I am always kept waiting 2-3 + hours after the booking in time!
This is so infuriating and I understand it's the same for alot of delivery drivers!
We all have a job to do but bidfoods must be more important than most thinking every one else has nothing else to do.
How is it acceptable to keep company vehicles waiting so long when to take 6 pallets off takes bidfood 2 hours but any other company 15 minutes at most.
We all have a job to do please don't keep us waiting all the time

22 août 2024
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Réponse de Bidfood UK

Hi Glenn, thank you for taking the time to share your feedback. Could I ask you to email a bit more detail - in particular which depot you deliver into - to help us share your feedback with the appropriate team? Please email to webqueries@bidfood.co.uk Many thanks, Marie

Noté 5 sur 5 étoiles

Bidfood delivery driver

The driver parked at the pub next door, the pub car park is alongside our fence so meant he was looking into our garden. It was unexpected and much appreciated when he asked if I minded him parking there, which I didn't but it was very considerate, thank you.

6 juin 2024
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Réponse de Bidfood UK

Thank you so much for taking the time to share this feedback, Nicky :) If you are able to let us know the postcode we can make sure to share this with the local team (feel free to email webqueries@bidfood.co.uk if you prefer). All the best, Marie

Noté 1 sur 5 étoiles

UK worst food supplier

Tragic. half of the order out of stock for the past 6 months. waste of time- don't let them to ruin your business

1 mai 2024
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Réponse de Bidfood UK

Hi Lucas. Thank you for sharing your feedback. We would like to look into your situation in a bit more detail and wondered if you would email the name of your business and your postcode to us, with any more detail you'd like to share, to webqueries@bidfood.co.uk ? Many thanks, Marie

Noté 1 sur 5 étoiles

calling bidfood is almost impossible

calling bidfood is almost impossible. I do not recommend this company. works in a restaurant where the supplier is bidfood. there are still problems with this company.

9 mai 2024
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Réponse de Bidfood UK

Hi Elzbieta. Thank you for sharing your feedback. We are sorry to hear you have struggled to reach us and would like to look into your situation in a bit more detail. We would therefore be grateful if you would confirm the name of your business and your postcode and any more detail you'd like to share, by emailing us at webqueries@bidfood.co.uk? Many thanks, Marie

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