Bigredjelly Avis 7

Big Red Jelly is an incredible partner for a new startup launch. They began with the Brand phase and perfectly captured the identity and vision that needed to be portrayed. The team then built a powerful, well-designed website that carried the branding seamlessly throughout every detail. Now in the Grow plan, their continued support with marketing, SEO, and ads management keeps momentum strong. A talented, creative, and reliable team from start to finish — highly recommended for any business looking to build and grow the right way.

Outstanding in every regard. The pricing, on boarding, work product, and in result were all at or above expectations, and below cost. They perform, do what they say they're going to do, and do it very very well.

One thing that Big Red Jelly does extremely well is aligning businesses with their target audience. With so much happening in marketing right now, it's easy for businesses to be caught up in "best practices" and forget what makes their business special. Big Red Jelly really helps highlight unique parts of the business and how that can be positioned for better results with target audiences.

Brand, build, grow isn't just a catch phrase. It's essential in todays marketing world as brand consistency and audience alignment are becoming more and more critical especially with AI. The systems and processes here are next level and will carry a huge load for all marketing strategies.

Working with everybody at Big Red Jelly has been amazing. You can tell that their team is passionate about what they do and the work they do for their clients. Highly recommend.

Working with Big Red Jelly was a truly great experience. We needed support across our entire brand ecosystem, and they delivered in every single area, confirming their status as a team with world-class expertise.

What set this experience apart was the level of collaboration and proactive communication. They didn't just take orders; they immersed themselves in our business, offering genuine partnership and timely, actionable feedback throughout the process.

Their holistic capabilities covered everything we needed: business branding, web design and development, growth, marketing, advertising, sales enablement, and ongoing brand management. Thanks to their strategic insights and ability to deliver practical assets and results, we’ve already seen measurable growth and significant improvements in our market position. If you want comprehensive support that genuinely moves the needle, Big Red Jelly is the agency to choose.

In July 2025, I began working with Kamren Nielsen at Big Red Jelly regarding digital marketing for my company, DOA Pest Service. Kamren assured me that their team handled SEO and Pay-Per-Click (PPC) campaigns successfully in-house.

I was initially hesitant to sign a contract because of prior negative experiences with agencies that failed to perform and then charged cancellation fees. Kamren repeatedly assured me that if I wasn’t satisfied, the company owners would have “no problem letting me out of the contract with no financial penalty.” Although this was not in writing, he emphasized it multiple times.

Timeline and Issues
• August 2025: I signed up for services at $1,995/month, with the clear understanding that we would have weekly meetings to review PPC and SEO progress.
• I was assigned Cassandra as my point of contact. She was polite but unable to answer specific questions regarding our PPC campaigns or SEO strategy.
• Despite repeated discussions, the team focused on producing minor marketing materials (e.g., a trifold brochure) instead of implementing or reporting on the SEO and PPC campaigns that were the main reason I engaged Big Red Jelly.

When I raised these concerns, Kamren told me that my goals could not be achieved at the current rate and insisted that I double my monthly payment to $3,995/month. He stated this would provide direct access to Spencer, the PPC specialist, and include weekly meetings and full SEO implementation. I reluctantly agreed to the increase based on those assurances.

The first week showed minor improvement — I met with Spencer once via Zoom and felt optimistic. However, the following weeks returned to the same pattern of missed meetings and vague updates.

When I requested an SEO report, I was promised one by September 27. After more than five weeks with the company, I finally received a document that:
• Contained outdated data (May–June)
• Included irrelevant information about Big Red Jelly’s own SEO, not DOA Pest Service
• Lacked keyword research, ranking reports, or any measurable metrics

By late September, our cost per lead had reached $486, far exceeding acceptable performance levels. Spencer repeatedly canceled meetings, and there was no progress on either SEO or PPC deliverables.

Cancellation and Unauthorized Charge
At that point, I informed Kamren that I wanted to cancel our agreement and move on. Shortly after, I received notice of an unauthorized $3,995 charge from Big Red Jelly labeled as an “offboarding fee.”
This charge directly contradicts the multiple verbal assurances from Kamren that I would be allowed to cancel at any time without penalty if unsatisfied.

Summary
Big Red Jelly misrepresented its services, failed to deliver on agreed-upon work, and charged an unauthorized fee upon cancellation. Their actions have cost my small business both time and money — resources that are critical for a growing company.