BikesDirect.com Avis 192

Sent a broken bicycle, they have a predatory return policy. I returned the crappy Taiwanese bike and they kept my money. Somehow they took advantage of PayPal's dispute system and kept the money. Awful customer service and low grade product, it seems like a shady e-commerce site because it is. AVOID AT ALL COSTS!!!

Excellent product at a good price. No surprises. Recommend.

I ordered the Motobecane Strada Express 24 which was easier to assemble than I expected and I'm not great at that sort of thing (yes, a child could do it). The rear derailleur wasn't shifting properly, so I had to take it to my local bike shop and that cost me - that's a shame because Motobecane could have easily done that at the factory in minutes or Bikes Direct could have done it before shipping it. Also, my bike shop said a couple of smaller items needed adjustment and attention. If you're handy with bikes and know how to adjust things like derailleurs, none of these items would be a problem you couldn't fix quickly. Since I expected to shell out some bucks to tune the bike, I'm okay with what I needed fixed but it prevents me from giving 5 stars. Oh, by the way, the bike comes with a kickstand which saved me a few bucks!

Got a GREAT bike for a great price. Bikesdirect offers helpful videos and FAQs for assembly, which was intimidating to me at first, but was really pretty easy once I got into it. Shipping was fast, and the tracking was accurate. This will be where I buy any future bikes.

I needed a replacement pivot bolt for my Motobecane Hal Boost so I contacted Bikes Direct through email. Larry was prompt to reply and help me get squared away. He even threw in a little gift with my order. Thanks again Larry!

I needed a part for a bike I bought from Bikesdirect.com many years ago. The part was shipped quickly and and the service and communication was excellent!

I have been purchasing bikes from BD for nearly 20 years. I am on my second bike and our family up to 7. Bikes range from Road, youth, to full suspension adult mountain. There has been a few issues over the years, however, every time I had a problem Larry at bikes direct was always accommodating. He doesn't question the validity of the issue, just an explanation with some details and if possible any applicable photos. The lates issues was on a full suspension mountain bike with the dropper post that would rise properly, that was just this past month. I took a short video of the issue, and Larry said he would have a replacement sent right away with a paid return postage label. I received the new dropper in less than a week and the part was even an upgrade. The new post worked perfectly. I see some low reviews given due to having to assemble the bike. BD is doing what they can to provide a more affordable bike. Partly why the local shops charge much more. Something has to give and BD has put a process together that greatly lowers the cost. This is also explained and there are videos for support and the job really is not that difficult. I think BD does a great job and I have recommended them to many.

I purchased the Gravity eBullseye Monster Eagle Pro back in December, and honestly, this bike is amazing. I just finished a 10-mile ride in the snow today at the Stewart State Forest Buffer Zone in Orange County, NY, and the bike handled it perfectly. Between the mid-drive power and the studded Schwalbe Al Mighty tires I added, it’s an absolute machine in winter conditions.
Beyond the performance, the support from BikesDirect has been excellent. I recently had a scare where I thought the display cable was physically too short to reach properly. I reached out to the company and got in touch with Larry. He immediately knew what the issue was. He explained that I just needed to remove the battery and pull the display cable wires toward the display to give it more slack. I followed his instructions, and it was fixed instantly.
If you are looking for a serious fat tire e-bike that can handle real trails and winter weather, I highly recommend this one. Great power, great specs, and it's good to know Larry and the team have your back if you run into a snag.

My Motobecane HAL ebike was assembled incorectly at the factory. After a couple messages to Larry, he was able to diagnose the problem and help me fix it. This was my 4th bike order from BikesDirect, never a problem with my previous orders, glad there is great customer service available if someone needs it. Larry was very courteous and informative. Thank you

What a great mountain bike and excellent customer service! “Santa” delivered my son’s mountain bike, but it’s steering got a little mixed up along the way!! Larry, from BikesDirect, was so helpful in making sure my son’s bike was fixed in no time. I couldn’t be happier with his help and with the quality of the bike! Thank you!

Bike ordering was easy, good disclosures and descriptions. Bike was damaged in shipping, but Larry helped out quickly and efficiently to send a replacement for the damaged part.

Great bikes with flexible speed.i love it

The bicycle I bought was what I expected. Sometime when buying on line you run the risk of the product not being what is described or does not represent the product actually received. That was not the case with the bike I bought on BikesDirect. The bike is of good quality and was what I expected.

There was an issue with some of the assembly instructions, as well as an issue with a warranty part. The customer service assistant Larry did a great job of helping me resolve the issues. In the end I had a bike ready to go working great. I am quite happy with my purchase from Bikes Direct.

Order a bike on the site; the description on the site was not clear; cant enlarge the pictures to examine what I am buying. Bought a bike that I cant ride due to some unknown configuration issue that I found after delivery. They want me to pay for the return and then order my exchange which is higher price than the original one. Now I am stuck with a bite that I can not ride (over $300 wasted).

Excellent product as usual. Bikes always have lasting performance too. Larry was fantastic. He provided exemplary customer service.

I had a small problem with an annoying squeaking and creaking sound. Larry did a FANTASTIC job of troubleshooting and solved the problem. I am extremely happy with my bicycle!

The bicycle was not shipped in the condition described in the assembly video on the website (a child can put it together). What was shipped was a frame with one brake assembly and the crank installed. That's it. No cables run, meaning disk brakes had to be bled, no shifter, grips or levers on the bar, etc. Basically I received a frame with a crank and spare parts bagged and boxed. The disc brake caliper wasn't even on the wheel. Your local bike shop will charge $150+ to build it up as they should because it will take hours, and for that you could buy it locally and get service after the sale. When I contacted customer service, they said, That's the way they got it. No comment on the "so easy that a kid can do it" video explaining how they ship their bikes. "If you want to return it, you have to pay the return shipping." I have purchased from them before, but not anymore. I strongly recommend spending the extra to get something at your local bike shop.

Great post sales service - This was the 4th bike we bought from Bikes Direct in the past 15 years. I made a headset adjustment mistake and lost the original bearings. Larry from Bikes Direct promptly replied to my email, and quickly shipped the new part. My local bike shop ineptly botched the job. Larry followed up and diagnosed the issue. He sent me a video on how to fix it. I followed the instructions and now it steers like new.

Bikes Direct is a great site for conventional bikes, but if you want an re-bike, thin twice. My latest problem is the battery keeps falling out of the frame while riding. There's absolutely no support for the purchase of an e-bike. They told me at on point to send the bike back (at my expense) after having assembled it and tossing the box? Right. Buyer beware when purchasing an e-bike here.

The website provided detailed information about its bikes for sale. The price was reasonable. The quality of the bike was good. Larry from customer service was responsive when I reached out to him about a minor concern.