binca Avis 19

Very supportive and professional team! Very good quality and assortment of vehicles! Many thanks to Calvin for his support.

Dont waste your time with binca unless you want to be offered silly money for your car, we buy any any car are well know for offering the lowest price for buying you car. BINCA offer even less! So good luck dealing with them

My son purchased a Vauxhall Mokka for £2450. car was advertised as a good runner under the Amber brand, sales person was approachable and friendly, car purchased and was informed that no warranty but was able to purchase one, car was covered under the Consumer rights act. Bought on a Saturday, driven away on the day, Sunday engine light came on, thought id go back to Binca to get it sorted, they looked at the car on Monday, they took it into their garage for 2 hours, said they could not find a fault, light cleared, driven it away. Next day Tuesday engine light comes on again, contact Binca, they said take it to a garage and get a diagnostic done (£48) fault discovered, the oil was leaking badly from engine causing the car not roadworthy. Contacted Binca they said ok get the car back to them, car is in Derby and not roadworthy, recovery is required. Binca said that they will see what they can do. No comms for 2 days, contacted them again and they said as I had come into their garage without an appointment on the first fault and no fault could be found it was our responsibility now to get the vehicle back and the cost for the transport is OUR responsibility even though a video of the fault was sent to them showing the fault. A refund was offered only after WE had to return the vehicle, transport arranged and car dispatched (£168), car returned and had to send several emails requesting a refund, after 5 days, refund received only for the purchase of the vehicle and not the cost of the diagnostic and transport of the vehicle. HOW is this fair and actions of a responsible dealer. ADVISE check, ensure and get confirmation in writing before you buy a car from BINCA if a fault is found within the period they are LEGALLY obliged to cover.

100% solid ….Guaranteed ….. No Pressure sales and Calvin,his brother and whole team are professional business men and an exceptional example of how a car Auction/Dealership should be ….can not Honestly on whole praise them enough ❤️👍🏻

Don’t waste your time or money.
I reserved a car through auto trader and was in talks of receiving the relevant information to finalise our purchase. We received a walk around tour of the car at 5pm and was unable to get through to the office before closing due to no one being available. Fast forward to today 3/9/25. This morning we attempted contact multiple times, upon getting through at 10am we were told our reservation was removed as the car required further prep - alignment, alloy wheel refurb and two new tyres. Might I add we were already informed prior to this the tyres where in good condition. Instead of being given the opportunity to continue our purchase our deposit was removed and the price of the car was increased by almost £700!! When calling to discuss our grievance of this clear unprofessional act. I was greeted with the phone being put down on me. I proceeded to call multiple times with each time the phone was answered and no one replied. I was clearly being ignored. I then spoke to a young lady who had been very helpful throughout our experience until now. Who informed me this was not normal practise and recommended I sent an email but no manager would be available to speak to me. I then mentioned I felt this would go unheard again after having the phone put down on me. To then be told perhaps the car isn’t for you if you’ve had that bad of an experience. I have worked in the motor trade for many years and this is disgusting behaviour when treating customers fairly. You have not only pushed someone that would have been open to these changes had you made me aware but you have now priced the car way out of the current market value.
It is clear this company has no idea regarding being courteous or how to treat a potential buyer with respect. As shown in previous review replies.
To add further to this my partner has now also been blocked via the watsapp correspondence of the car.
It is clear this company is unable to take criticism.
Avoid at all costs

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Should a manager wish to contact me to rectify this issue I am more than happy to consider updating my review. But as it stands it is clear you do not value your customers

I repeat if you are looking for a used car avoid at all cost!!

This company are absolute con men , Sam is an absolute joke

I bought a van there 5 weeks ago paid nearly £7500 endless issues

On Friday driving with my kids

The van started smoking from rear so checked was on fire on inside the rear light relay

This clown as now accused me setting my own van on fire

Avoid at all costs

Trading standards are notified and going small claims court

I purchased a 2017 Mercedes E class from Binca. The service from start to finish was really impressive. The car was in very good condition (other than some age related marks which is expected on an old vehicle) I had asked for a video before making the journey down which they showed all of the marks on the vehicle so there was no unexpected surprises. The staff were all very friendly and more than happy to help. The site is very clean and well looked after. I would definitely recommend Binca as a place to purchase a vehicle. Thank you for all your help

Amazing experience at BINCA buying my new Kia. Jerome was so helpful and Sam and Mia were brilliant in between. Thank you for a great experience. Would highly recommend.

Very easy place to buy a car from, upfront and honest where needed. Let’s you just look at the car in your own and time and they don’t force your decisions either - after sale support was 10/10 too. Wicked place

In business since 2011, we have sold thousands of cars to thousands of happy customers.

They couldnt be bothered to email me back. Was a subscriber and a dream catcher won't be bothering with them again. Sad really because celvin isn't the problem it's his admin team!

Not to be trusted.I spoke with them on the phone and confirmed that I was coming to buy a car; they did not inform me that someone else was coming; they knew I was on my way, and when I was 10 minutes away, they called to tell the car had been sold.My business is car transport.Now i just lost £50 because of them not knowing how to be fair on the business or racist(on my accent).I don't know but........

Thank you for a brilliant, friendly service and reassuring attention to detail – here’s why. Having seen a superb low mileage Land Rover Discovery Sport on the Binca website, we made contact and spoke with Haden, who prepared the car for us on a Saturday, giving us all the time we needed to look over and test drive the car. It was fabulous and an easy choice and we agreed to buy it and collect it on the following Tuesday. What happened next is the reason for this very positive feedback. On the morning we had arranged to collect the car, Haden phoned to say that an engine management caption had come on and that he had already taken the car to a Land Rover specialist who had immediately narrowed the fault to one of 2 sensors in the exhaust system. As a precaution, Haden had instructed the specialist to replace both sensors at considerable cost to Binca and the fault was cured. Then, when we first drove the car we realised that the SD card for the SATNAV was missing; they’re expensive and evidently people often remove them , mistakenly believing that they can re-use them in their new car. Haden instantly informed us that Binca would get a new one for us from Jaguar Land Rover and we now have it working perfectly in our Discovery. We are delighted and from the exceptional support we have had, we can recommend Binca with absolute confidence. Nick

Great service will Defo recommend to buy a car off them 👌🏾

Great service great selection of cars. Reply to your instagram message from me pls

DO NOT USE THIS COMPANY. Arranged to go and see a car. All parties agreed a date and time. Travelled 120 miles to be told that they couldn't get the car for me to see! Run by kids and are complete amateurs. Avoid at all cost.

Bought a car yesterday for son at university. Harry was very helpful about what would be a good buy. Needed one with a small engine and low insurance cost and which will last 3 years. It was well priced and its condition matched the advert. Thoroughly recommend them.

Travelled 375 miles to visit this trader, they asked me 25 pounds to test drive a car, dropped me the keys, no one came no one to talk to no one care about - car was faulty they could tell me before i came all the way ... i would not recommend this trader