Bird & Blend Tea Co. Avis 670

EDIT: Customer service quickly rectified the problem and offered a gift card refund for the mug. Changed my review to 5* as this sort of good service is rare.

The tea is okay but considering the price you don't get much and it isn't anything special. I bought a mug and it broke within a week (normal use).

just got my bird and blend tea co order... moondrop dreams smell spot on and really help me drift of last nighht!

I liked moondrop dreams for winding down at night. The aroma matched the description and the low caffeine options helped my routine. Online staff were clear about caffeine levels, and the refill pocuhes and sampler boxers are practical with tidy eco packaging from bird & blend tea co.

Shipping to New Zealand was slow and two tins arrived slightly dented, so I would not gift them. Some blends like blue raspberry tasted more sweet than expected, and the subscription was not easy to pause or swap.

Bestlite fra bird & blend tea co og leveringen var næsten smooth men PostNord kom en dag senere end lovet og en tin var lidt trykket, heldigvis pakket ok i milijovenlig pap og refill poser så det gik fint! Kundeservice fik justeret mit abonnement hurtigt uden bøvi, i føler mig faktisk ret godt hjulpet. smagen ramte plet især moondrop dreams til natten, duften er mega hyggelig.

last week my moondrop dream tin arrived a bit dent and the lid wouldnt seal so i messaged bird & blend tea co and they repliyed the same day with a replactment and some helpfultips. they let me switch my subscription to refill pouches for a month while the fragile tins were in transit and explained caffeine levels for their blue raspberry and gingerbread chai so i could stick to low caf at night. the aroma and flavor are spot on, moondrop dreams really help me wind down and sleep better. packaging was eco and the tin was packed super safely, honestly felt like they cared. popped into the tasting bar after and the staff gave more advice too, really really solid support allround.

My moondrop dreams and gingerbread chai arrived quickly and well packaged in sturdy tins with the refill pouches tucked flat so nothing rattled. Zero dents despite a bumpy courier ride, and the paper tape and the compostable packing beans felt properly eco. Opening a box, a warm cozy gingerbread aroma drifted out which was oddly calming before I'd even brewed anything.

The infuser bottle I added is easy to clean and doesn't leak, so I can brew on my commute without faff. Moondrop dreams steeps clear with a soft blue hue and the mouthfeel is silky, perfect for winding down at night. I appreciate the little note about low caffeine on the label, matching the Brighton tasting bar staff advised me when I asked. Well, a bit pricey but worth it for the thoughtful details and flavor accuracy. I'll stick to the refill pouches next time to cut waste.

In the bird and blend shop in Leeds I was meant with one of the friendliest people his name was Scott. He had so much knowledge which was great because I had a ton of questions. He was a brilliant listener and I can't wait to come back and buy some awesome tea gadgets and tea !!

Very Tasty Matcha was gifted an advent calendar with lots of different flavours. I love iced matcha lattes and these are lovely.

Attended the tea workshop in Sheffield tonight. Sophie and Ruby were absolutely fantastic! So enthused and passionate about the products. They were both extremely knowledgeable and friendly. We were celebrating two 50th birthdays and all four of us thoroughly enjoyed it. Thank you 😊 ❤️

Was gifted two boxes of Bird and Blend tea for my birthday in 2024 and have been extremely disappointed at the quality. The pumpkin spice and the peach soda teas are both verging on completely tasteless. I've also had issues with the teabags splitting twice now (out of a total of 4 brewed teas) - a 50% rate isn't great! Wouldn't buy again.

We visited the new Bath store and were blown away by the amazing and friendly customer service. Bonnie and her lovely colleague greeted us warmly and gave an absolutely excellent personalised service. We will be returning customers for sure!

Disappointed that they don't accept cash in their shops, and the only way to get a receipt is by giving my email.

In brands that look to be socially forward thinking discrimination against people without a bank account is not ok.

I left a review about two months ago, so I can’t post another one on Google account, but I just wanted to say how much I continue to enjoy visiting this place. The staff are always passionate about their work, and their knowledge of the products really shines through. Without hesitation, it’s another 5-star experience.

They’re generous with samples and testers, and everything I’ve bought has been delicious. My family in Norway love it when I bring them teas and matchas from Bird & Blend – they always comment on how natural and fresh the flavours are, unlike more artificial-tasting competitors. For me, it’s great value for such high quality.

What makes each visit even better is the staff. They’re always friendly and happy to chat, which makes the experience feel more personal. I especially want to mention Dan – he remembered me from a previous visit, and with my background in hospitality and sales, I can say with confidence that his product knowledge and people skills are outstanding. He’s a real asset to your team and it’s always a pleasure to be served by him.

Keep up the fantastic work, and all the best to Dan and the rest of the team in Cardiff! 👍🏻

Amazing staff and great service !! Got to try some flavored matcha and tried so exciting tea. Loved the shop!!

The matcha was unsweetened and ceremonial grade, exactly how I love it! No fuss, just good!:)

The delivery times are inaccurate and abysmal, I have been waiting way longer than the estimated delivery time and have still not recent my order. I ordered the subscription service and you can’t track your order for some reason. I paid 3.95 for delivery, my order should have arrived promptly. I don’t know why they use Royal Mail as it’s the worse delivery service. I was very excited for my tea, but after this I wouldn’t consider resubscribing, the tea won’t even come on time monthly anyway! You would probably run out, and have to wait for the next shipment and get something else in the meantime! Really disappointed. Still no idea when it’s arriving.

We visited the Nottingham shop for the first time today & the staff there could not have been more helpful. Carmen in particular was extremely patient with me, as I didn't really know what I wanted. She worked through my options with me & found a tea I love. We will be returning in the future.

I ordered 50g of the Birthday Cake loose rooibos tea as I’ve stopped eating sugar and hoped this would help as a distraction. The tea is just ok and has a twang of vanilla/cake but in a blind test I wouldn’t have guessed it.
On reflection, paying almost £12 for 50g of tea with £3.95 postage, is an expensive purchase…especially as the size was a small letter size envelope. I placed my order on a Monday and received it on Saturday so seemingly, not even a first class delivery.
I won’t be a repeat customer.

I emailed B&B customer support about an order that hadn't arrived, and Daisy was extremely helpful, friendly, and an absolute pleasure to communicate with! She was immediately in contact with the Royal Mail, and my package was delivered the next day. Thank you so much Daisy for your kindness and support :D

We went into the Exeter branch today,and couldn’t have wished for a most pleasant and help fall Mitchell.
He explained everything,into tea tastings,about matcha.
Lovely experience today.a breath of fresh air.
Why can't all shop assistance be like Mitchell.
Thank you.

Walked into the store feeling overwhelmed with all the options, a staff member helped us out and she talked us through the different things they have and flavours and guided us through it, it’s a shame I don’t know her name but she was absolutely lovely! And they were all so nice and welcoming