Bird & Blend Tea Co. Avis 670

I was passing the Nottingham store when I decided to pop in and investigate matcha tea as I had heard about it but never knew what it was about. The lad who served me was just brilliant, I am so sorry I didn’t get his name but he was the only male I seen there on Monday and had an Irish accent. He was fantastic explaining matchas benefits and giving me a demonstration with no pressure selling, I didn’t purchase it as when I first tried it I wasn’t sure but I left with a cold tea and by the time I finished it I was craving more. I have recently started some medication leaving me bloated and my skin dull and I really felt this helped. I will be back soon to get a set but I wanted to pass on what a lovely experience I had in store with him. Thanks :)

All the staff at the Portobello Road branch are so friendly and extremely knowledgeable about the products on offer. Lovely people, lovely products, highly recommended.

Had such a great time at the Manchester Tea Blending Workshop on 11/05/25. Emily and Frankie were absolutely brilliant, really knowledgeable, friendly, kind and patient. We thoroughly enjoyed it and loved buying lots of interesting teas at the end and trying so many. Look forward to revising the store and also doing the cocktail workshop! Emily and Frankie are a credit to the store.

I attended a blending experience in Leeds today with Ellie & Scott.
Thoroughly enjoyed it, tasted some lovely teas and made some of my own.
Experience had been bought as a gift & I recommend it.
I've not been brewing right even though the instructions are on the packets.
Learnt a lot & walked away having spent a bit too much on blend I thought I wouldn't have bought again

I've been buying from B&B for years, after discovering them in the Portobello London store! Amazing service and quality, both from the stores (I've been to the ones in London) and online. There's also a very supportive communi-tea on Facebook, where we share the love for tea <3
PS. I love their matcha

The whole team at Brighton Laine is really sweet and welcoming! The store always looks ace, and I have a great experience every time I go. I am now a matcha convert thanks to Bird & Blend and their awesome matcha selection 💚

Amazing experience every time, can’t recommend the Canterbury store highly enough, the manager is so cool and calm and every time I’m there it runs like a dream.

I'm always very satisfied with the service in this shop. Exceptional customer service, great knowledge and professional advice. My cup of tea is always a treat luxury.

TEA-riffic!! I recently purchased a starter kit and a selection of tea. They are delicious. Everything about the company is awesome. Great quality and a great ethos. They go the extra mile with personal touches. My order was packaged by 'Kat'. She has done a fantastic job and I even received a hand written message. They have just got everything spot on. The ginger bread tea and dark chocolate chili are so so good. I make up a batch each evening for the following day. I would highly recommend giving them a go.

Amazing service drinks amazing and clean shop

Hey guys!! I've visited 2 of your stores now, Edinburgh and Liverpool. Can I just say the whole idea is brilliant. I've been using the cold brews to really cut down on sugar. The matcha has a nice caffeine kick, and if I do a double dose of it, it really helps level out my ADHD 😊 I'm not sure who the lady was serving in Liverpool on Friday afternoon, but this is the second time she has served me but her knowledge of the stock and service b&b offer is brilliant and she has been so helpful on 2 occasions.
Please keep up the good work guys and I look forward to trying new flavours and also attending some workshops 😊

No issues with the customer service at all. The tea, however is terrible. If you like to be able to taste the tea, this brand is not for you.

Great experience. Louise was awesome and attentive!!!!

I visited the new shop in Cambridge and it is lovely! Lots of choices, free samples and friendly staff. I will be back, thank you.

I visited the Brighton store and was served by Ryan J.
The service was fantastic and they were incredibly helpful.
I shop at birds & blend regularly and the service is always 5*.

I’m a lover of herbal teas, I’ve had all sorts from around the world. I was so excited by the array of flavours and blends so got an assortment. Sadly I was disappointed as they all have a similar taste and when you look at the ingredients they are all similar with some additions. I feel it just almost makes it but misses the flavours. Sadly it’s not for me and won’t be buying from them again.

Today I visited the Lincoln store before catching a train and was greeting by Graham who enticed me in with some delicious Matcha to sample. I was already a fan. We chatted about Matcha, mushroom coffees and moving house. Whilst we continued our chat I made a purchase of the limited edition Carrot Cake Matcha.

I would like to say what a delight and pleasure it was to meet Graham today, friendly and welcoming with a smile for all.

I'm a big fan of Bird & Blend teas. They offer some great caffeine free options (Welsh Cwtch is my favourite - it's now my everyday tea). Their customer service is incredible as well, from the hand written notes through to the little freebies they throw in and their reduced plastic packaging. I really appreciate brands that operate like this.

First of all, I can't fault the staff in the Norwich store where I bought my teas - they were lovely and very helpful and patient without coming across as pushy, and really good at offering suggestions and blends similar to what we had picked out that they thought we might enjoy. However, for teas that smell so lovely, and that charge a premium price, I feel extremely disappointed. I bought three teas in 20g sample bags: Chocolate Digestives, Mocha Chai and Gingerbread Chai, each brewed according to their instructions (though I added more tea to water ratio after my first cup in the hopes of improving the strength).

Chocolate Digestives: This proved bland, as if someone had walked past me with a biscuit whilst I was walking along. Not completely as if I was sipping hot water, there was *something* with body there, but it was too subtle to pinpoint. I tried it black and with milk and honey and neither brought out the flavours. Overall, flavourless, but somewhat inoffensive.

Mocha Chai: Unpleasant. Smells gorgeous, a little sweet, a little bitter from the coffee, with that chai kick. What I ended up brewing was, unfortunately, a bitter, flavourless tea. Again, there was perhaps the implication of chai, but as if someone had walked past me with one whilst I sat sipping on hot water. I believe the whole coffee beans used to brew this brought out a bitterness that really did not do this drink any favours, and indeed it was the only flavour I could reliably taste in the cup.

Gingerbread Chai: Their best-seller, and an award winning blend, apparently. Granted, this did have *some* flavour, but again, it wasn't particularly pleasant. I can't say there was much of a gingerbread-y flavour at least. What there *was* was a burning aftertaste - the chai. This would have been nice, were there any actual body to the tea to pair with. Instead, it's like drinking hot water with a spicy aftertaste. Oat milk did not help to alleviate this problem.

Overall, I'm so confused by this brand of tea. If there was simply one, dodgy batch that had perhaps been left too long to lose its taste, I would have been fine. But for all three, expensive teas to be so utterly lacking in the flavour department tells me that something must be wrong with how this company makes its teas, and it's either unreliable with its quality or downright deceptive with its sales tactics by enticing consumers in with fantastic smelling product only for the end result to prove so lackluster. It seems to have a cult following, and there's many rave reviews, I'm not sure why I appear to be in the minority with issues, when multiple batches of tea had the exact same issue. Genuinely, I feel as if I'm missing something with how popular this tea is, and how flavourful some of the reviews say it is. That's the main reason I'm writing this review, as someone who rarely - if ever - does, because I'm just... confused why it tastes so bad.

My wife would list 'drinking tea' in her top three life experiences (literally!) Therefore, she's something of a connoisseur and has extraordinarily high standards for what she requires from tea/its accoutrements.
Whilst in Lincoln she was drawn to Bird and Blend, since she wasn't aware of them. She was reticent, however, to buy any new blends/items because she already has LOTS more than she needs.
The assistant, however, was very friendly, extremely knowledgeable, and not pushy at all. A while later, we left the store with numerous blends and a few other bits and bobs.
My wife was SO delighted with the blends that she went online to buy more and try a few others.
Unfortunately, some of the new tea bags were split, so she let them know. Before we knew it they'd resolved the issue in the most generous fashion, thus guaranteeing a GREAT DEAL more custom from us.
There's literally NOTHING we can fault with this excellent company, so when they say they have a Happiness Guarantee, they really mean it.
We're already looking forward to our next trip to Lincoln to try some new products...