Bir X Medical Avis 

I do NOT recommend this clinic. The services are not of good quality, and my experience was extremely disappointing. The dentist was very careless and completely ignored my repeated requests not to shorten my teeth. She filed down all my teeth significantly, doing what she wanted instead of listening to me.

I also had to wait up to 4 hours for the driver/transportation after appointments. For the warranty repair, I had to return to Turkey and pay for my own flights, accommodation, food, and other expenses.

Overall, I felt they cared more about speed and money than quality and patient care. I would not recommend this clinic to anyone.

Hi, well I would like to explain my experience with BirX, hell
My advise if you planing to book with them do not bother, totally unmanaged and careless, you won’t see any professionalism, once you paid money than you will see rude replies about Amy enquiry, they will call you in and make you wait 4,5hrs and job will be only 10 minutes, after you will have to wait again hours for transport, one driver they have only which tuning everywhere, and you can’t communicate with them at all as no one speak a word, the person will book you in you won’t see him ever, he is just on messages, once you paid them there is no way back exactly as you jump from roof and no returns but pain,
I honestly believe the all reviews you can see they are fake, I can bet,
Once you will be here they will ask you a lot extra money for this and that, top of that I had to cancel my return coz they didn’t finish their job in the promising time, before I booked my tickets I asked to the consultant and he said yes it’s for this much time, after I paid they came with bullshit explaining that Sunday is off always, so mean they didn’t know that they always going Sunday off?I had to pay twice my return, and even no single apology, still living with loads of pain after few weeks now, so I believe will have to go to another doctor again,

Horrible traumatic experience

I would like to warn everyone about this agency and also about how the consultants “managing your stay in Istanbul”.
On my first visit I’ve been asked to stay in Istanbul for 5nights but the job(6implants) was done on the same day of my arrival at 6-7pm Then I had to wait 1.5 hours for the transport to arrive and they was going to take us to a 3 star hotel instead of the hotel they promised to book so we had to tell them to take us to the other one. The other 4 days was just wasted as I couldn’t go anywhere with stitches in my mouth and a swallen face.
Before my second visit I asked the consultant multiple times if they will take us to the hotel we’d agreed on and he said yes but when we landed in Istanbul we’ve been told they are taking us to a different hotel(much cheaper) because the other hotel had no space and had electricity issues so they can’t take guests, that was a lie because I called the hotel and they confirmed that they have space and have no electricity issues. On my second day before I had to pay they told me I have to pay an extra £300 for my teeth because I need route canal and they never mentioned it on my first visit when they did my X-ray. I had around 5-6 appointments with them during my stay and I had to wait 5-6 hours on each appointment for the transfer to arrive and also to be called in for my treatment. Other people were really upset as well about the waiting time.After one of my appointments I set there 5hours and the driver finally arrived and I thought he will take us back to the hotel but NO he took one of the staff member home instead of us so we had to wait one more hour for him to take us back to the hotel!One day I was in so much pain I almost fainted and had to lay down on the sofa in front of everyone because they made us wait for hours!!
On my 3rd appointment I was told that my teeth won’t be done in 7nights (the consultant told me to book tickets for 7nights) so I had to book a new return ticket because I had to stay another 4days! I cried my eyes out at that point…Also the consultant sent me the time for my next day appointment on the same day of the appointment at 1am every time.Before my last appointment I asked the consultant to book me a morning appointment because i won’t be able to test my teeth if they book an evening appointment for me again as I have to wait for the numbing to wear off so I can feel if my bite is correct or not but he ignored it and still booked me an evening appointment. My teeth was done at 12am!! I had to get up at 4am because I had a morning flight. When the numbing had gone I could feel that my bite is not ok on one side is a lot higher and my teeth is constantly hurting because of that so I had to book an appointment with a dentist in the UK to correct it because of their mismanagement. I normally had to pay £3000 for my second visit but we ended up spending £5000 because of the extra days we had to stay , new flight tickets, pet sitter for the extra days ,food etc.
I would stay far away from this clinic and I truly regret that I didn’t go to the other one(Lema Clinic) which was more expensive but had only good reviews on TikTok ,google and trustpilot because I ended up paying a lot more and suffered more as well. Once you pay them the money they won’t care at all about your wellbeing. The actual agency(Bir-x) is the problem and they are very unorganised, the clinic is called something else ,not Bir-x.
Since I came home I’m living on painkillers and have constant pain in my teeth that never gone away. My crown is not sitting on my teeth properly and even it has been 2months since I came home my front teeth is so sensitive when I drink water I have to use straw to drink every single time . I have attached pictures so everyone can see what I’m talking about . I will have to spend probably another £3000 to correct all of my teeth because I’m in constant pain.
Whenever I contacted the consultant about these issues with my teeth I’ve been told “take antibiotics” “take painkillers “ . I finished 4 course of antibiotics and he still asked me to take more when the issue wasn’t with my gums , it was with the crowns as they are not sitting properly on my teeth at all.

Y.Oueslati

Be careful with this dental clinic.
They show as Bir X on social media, which is not corresponding to the real clinic but is just the brand of the customer service provided on remote.
The dental clinic is located in Istanbul, in Zeytinburnu district. They choose very very low rated and dirty hotels to host the patients. We didn’t complain and tried to choose the best located one.
When in the clinic, there isn’t any heating, we came in February and every patient kept wearing their coats inside… freezing cold. Nobody explained me what I was going to do and what I was going to face. I knew Hollywood smile was about putting veneers on my teeth filing them just a little. The first day they filed my teeth pretty bad, to put crowns on all of them. Believe me: it’s something you must tell. It was excruciating psychologically.
They immediately asked for 1000 euro on top of the quotation with lame excuses like “you have to do 24 teeth instead of 20 because of your bite”.
During the clinic sessions the dentist and the assistant talked super loud all the time, put music high volume, forgot to put the mask on and spit on my mouth during the process.
I was on the verge of crying because nobody told me nothing about the duration of the interventions, but they didn’t pause or empathise. The translator was the worst. She never helped with anything, instead she fooled me and at the end of the filing procedure I waited 3 hours in that cold waiting room… beyond myself for the shock, the anestesia, the pain.
I won’t tell more about the next days. I just wanted to warn people. They don’t have a website, they don’t have a real assistance and they didn’t want to provide medical records after the interventions. I had to insist for DAYS to get mine.
I didn’t let them take pics of me, because I didn’t want to fool anybody into thinking this is a place I would advise. My husband and I came out traumatised by that week in Altın Diş clinic.