I would love to give more stars because I really enjoy doing it. BUT I am fed up with the distance not working on the app please don't say it's because of my network/phone, it happens to my husband as... Voir plus
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Don't bother. Map doesn't accurately reflect the walk distance. Upgrades are exactly the opposite - they make the app worse. Reward vouchers are very hit & miss, if they don't work, you get ref... Voir plus
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I’ve used the Biscuit app for a while & had some great rewards from it. Unfortunately they did change the format so you didn’t receive as many biscuits per day unless you subscribed . I went on the... Voir plus
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The switch to a subscription model initially surprised me, but at just £3.99 a month (less than the cost of a coffee in London) it’s a fantastic deal. Not only do I gain access to great rewards, b... Voir plus
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À propos de l'entreprise
À propos de Biscuit Pet Care
Écrit par l'entreprise
Biscuit is a pet wellbeing rewards app that's free to use and rewards you for walking and taking care of your dog.
When you and your dog meet your personalised daily activity goals and complete badges, you'll earn Biscuits to spend on vouchers and offers from a range of much-loved national retailers such as Amazon, Just Eat, Nando's and many more.
Download the Biscuit app
Coordonnées de contact
Cromwell Road, SW7 4AF, London, Royaume-Uni
- support@biscuitpetcare.com
- biscuitpetcare.com
3,9
Bien
2 k avis
A répondu à 51 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Wonderful idea to be rewarded for…
Wonderful idea to be rewarded for walking your dog. Great to see the walks completed.
14 avril 2026
Since upgrade it is not recprding my…
Since upgrade it is not recprding my distance most of the time. Really annoying because it worked great previously.
16 avril 2026
Avis spontané
Réponse de Biscuit Pet Care
Hi Jeanette,
Thanks for your feedback, and we’re really sorry to hear this has been happening, especially if things were working well before the update.
That definitely doesn’t sound right. Walk tracking, including distance, should be recording consistently, so we understand how frustrating it is when it doesn’t, particularly when it affects your progress and rewards. 
We’ve recently made some improvements to how walks are processed in the background, which helps performance overall, but it can sometimes lead to issues like this for certain users. We’d really like to take a closer look at what’s going on in your case.
If you’re happy to, please drop us a quick message at support@biscuitpetcare.com with a bit more detail (device type, app version, and when it tends to happen). That’ll help us get this sorted for you as quickly as possible.
We appreciate you flagging this, it really helps us improve, and we’re on it.
The Biscuit Team 🐾
Réponse de Biscuit Pet Care
Hi Nicola,
Thanks for taking the time to share this, and we’re really sorry it’s been a bit hit and miss.
It sounds like your walks are either slow to update or not recording properly while you’re out, which we know can take the fun out of it. Walk tracking should feel smooth and reliable, so this isn’t the experience we want for you.
We’ve recently made some behind-the-scenes improvements to how walks are processed, which means updates can occasionally take a little longer to come through while everything syncs up. That said, it definitely shouldn’t feel inconsistent.
If you can, please drop us a message at support@biscuitpetcare.com with a bit more detail about when this happens. For example, if it’s in low signal areas or happens on every walk. That’ll help us pinpoint what’s going on and get things running as they should.
Thanks again for flagging it. We’re on it.
The Biscuit Team 🐾
It’s a great app making sure my dog…
It’s a great app making sure my dog gets his exercise and is fun.
2 avril 2026
Love this app
Love this app. Perfect for anyone who has a dog. So much fun for doing what we do naturally
23 février 2026
I absolutely love biscuit
I absolutely love biscuit! I have always been the sort of person who walks my dogs regularly and make sure that their breed needs are met, they have daily enrichment as well as enriching Walks, weals do some dog sports such as , scent work, tracking and even Agility however Biscuit always keeps me mindful of exactly how much exercise every day my dogs do and I get rewarded for doing it! It’s a win win for me and for them and I’m really delighted, thank you very much. We look forward to more walks and rewards in the year ahead!
12 mars 2026
This is a good little app
This is a good little app, when the GPS works. Regularly have issues with it not recording the distance correctly or at all. Good choice of rewards.
24 février 2026
Avis spontané
Réponse de Biscuit Pet Care
Hi Kelc,
Thanks so much for your feedback, we’re really glad to hear you’re enjoying the app and making the most of the rewards.
We’re sorry to hear about the issues with GPS and distance tracking, though. We know how frustrating it is when a walk doesn’t record properly or misses the mark. That’s not the experience we’re aiming for.
We’re actively working on improving walk tracking to make it more reliable and consistent, so every step you take counts the way it should. Your feedback really helps us focus on what needs fixing.
If the issue keeps popping up, feel free to drop us a message at support@biscuitpetcare.com, and we’ll be happy to take a closer look for you.
Thanks again for being part of the Biscuit journey
Great for rewards
Love getting rewarded for walking my dogs, something I enjoy doing anyway. If there is one criticism, it's since the last app update that the time shown walking no longer corresponds to the actual time walked. The rewards outweigh the downside.
9 mars 2026
Biscuit
I find biscuit gives me motivation to take my dog out which is good for both of us health wise
10 mars 2026
I have 2 dogs on my biscuit app but I…
I have 2 dogs on my biscuit app but I only pay for 1. Even though this was previously free for all dogs spending the £40 a year has given me a lot more in vouchers to spend. I also get a 5 free biscuits for my free dog everyday. It all adds up quickly when you use it. I also have only encourage coupl of technical issues since I began using the app a couple of years ago. 👍
8 mars 2026
Hi I have been using this app for some…
Hi I have been using this app for some time now and was happy using this,however recently if I miss 1 day of recording my walks it goes back to 0 walks for the week which is very frustrating. Can you tell me why this is?
13 mars 2026
Avis spontané
Réponse de Biscuit Pet Care
Hi Helen,
Thanks for reaching out, and it’s great to hear you’ve been enjoying Biscuit overall.
We completely understand how frustrating that feels. When your weekly progress resets after missing a day, it can feel like all that effort has been undone.
What you’re seeing is linked to how streaks or consecutive-day tracking works. Some challenges are designed to count continuous days, so if a day is missed, the streak resets and starts again from zero.
We’re always looking at ways to make this clearer and more intuitive, so it’s easier to track your progress without any surprises.
If you’d like, drop us a message at support@biscuitpetcare.com, and we can take a closer look at your account and the specific challenge you’re seeing.
Thanks again for sticking with Biscuit. We’re here to help you make every step count
Love this app/product
Love this app/product. Earn biscuits every day that convert into vouchers for just walking my dog.
My app was accidently deleted in error and the support team were great in getting me back up and running without loosing my biscuits.
12 mars 2026
Biscuit adds a little extra to dog…
Biscuit adds a little extra to dog walks, it's nice to see how far you're going and the quizzes are fun.
6 mars 2026
I recommend to everyone
I recommend to everyone we all want to save money and still have treats well with this app you can have it all keep track of your pets health and have a good day out thanks to the vouchers you get for walking your dog.
4 mars 2026
The app has gotten better over time…
The app has gotten better over time there are still glitches when it doesn’t record a walk
3 mars 2026
Réponse de Biscuit Pet Care
Hi Ad,
Thanks so much for your feedback, it’s great to hear you’ve noticed improvements over time; that really means a lot to us.
We’re sorry to hear that you’re still running into issues with walks not recording properly. We know how important it is that every walk counts, and it’s frustrating when that doesn’t happen.
Our team is continuing to work on improving walk tracking so it’s more reliable and consistent across the board. Feedback like yours helps us keep moving in the right direction.
If this keeps happening, feel free to drop us a message at support@biscuitpetcare.com, and we can take a closer look for you.
Thanks again for sticking with Biscuit
A great way to get myself and my dog…
A great way to get myself and my dog out for nice long walks so it watches both of our weight
28 février 2026
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