Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

As informações sobre como aplicar o produto não são específicas tipo quanto tempo deixar o produto não fala e è muito forte o cheiro eu usei máscara durante o processo e mesmo assim fiquei com nariz e... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

When the package arrived, everything was carefully wrapped. I love the products! I gave 4 stars rather than 5 because there was a delay in shipping, and my first inquiry (email) went unanswered.But wh... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Comprei dois produtos pelo site e era pra ter chegado ontem. Mas o track number diz que ainda nem foi despachado. Acho muita falta de respeito não mandarem nem um email se é que foi um atraso. Acredit... Voir plus

Noté 5 sur 5 étoiles

Este producto es increíble! Tiene olor pero no es tan intenso como otros productos, el paso tres hace milagros. Yo tengo el cabello riso y con mucho frizz y toda mi vida e batallado con encontrar el p... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de cosmétiques
  2. Pharmacie

Informations provenant de diverses sources externes

We are the leading luxury Brazilian Cosmetics Distributor representing Brazilian premium beauty products. All our products are certified by ANVISA, the Brazilian Health Government Agency and we are Officially Licensed Sellers of most Brazilian Premium beauty brands.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

390 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles
Logo de Bkeratin Professional

Réponse : Bkeratin Professional

We’re very sorry for the delay and any inconvenience caused. According to the tracking information, your order has already been delivered.

If you are still unable to locate the package, please contact us directly so we can investigate further and assist you as quickly as possible. We’re here to help.

Paola V.

Noté 5 sur 5 étoiles

I love it!

I really love this product, I has been using it for long.

11 janvier 2026
Logo de Bkeratin Professional

Réponse : Bkeratin Professional

Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!

Best regards,
Pamela A.

Noté 1 sur 5 étoiles

Fatal

Fatal ya que pagué cargos adicionales para recibir la mercancía.

11 octobre 2025
Logo de Bkeratin Professional

Réponse : Bkeratin Professional

Hola, lamentamos mucho lo sucedido. Desafortunadamente, estos cargos adicionales son impuestos por las autoridades de su país y no tenemos control sobre ellos. Estas normas están fuera de nuestro control y no podemos prever los costes adicionales que puedan aplicarse durante el proceso de importación.

Agradecemos su comprensión y estamos a su disposición para aclarar cualquier otra duda que pueda tener.

Wanessa B.

Noté 5 sur 5 étoiles

Quickly delivered

Quickly delivered, always great quality of products.

16 octobre 2025
Logo de Bkeratin Professional

Réponse : Bkeratin Professional

Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!

Best regards,
Pamela A

Noté 5 sur 5 étoiles

The best of the best 100% recommended

The best of the best 100% recommended

9 octobre 2025
Logo de Bkeratin Professional

Réponse : Bkeratin Professional

Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!

Best regards,
Pamela A

Noté 5 sur 5 étoiles

I loved

The shipment didn't take long, I love the product.

15 octobre 2025
Logo de Bkeratin Professional

Réponse : Bkeratin Professional

Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!

Best regards,
Pamela A.

Noté 4 sur 5 étoiles

The parcel took time this time compare…

The parcel took time this time compare with my previous orders, no any update, and I notice that this time items were not seeled.

3 octobre 2025
Logo de Bkeratin Professional

Réponse : Bkeratin Professional

Hello, thank you for your feedback. We will pass on your comments to the relevant department so that we can improve the quality of our service and prevent situations like this from happening again.

Please do not hesitate to contact us if you have any further questions or suggestions.

Wanessa B.

Noté 5 sur 5 étoiles

Muy bueno gracias

Muy bueno gracias

9 octobre 2025
Logo de Bkeratin Professional

Réponse : Bkeratin Professional

Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!

Best regards,
Pamela A.

Noté 1 sur 5 étoiles

This company is not based out of Florida, says it's coming from Brazil. Undisclosed information

I paid this company $214 and placed my order on the 21st of October, according to FedEx, and the receipt, the package is coming from Brazil. Nowhere on the website was there any mention of Brazil? Only Miami Florida. The address is a fictitious one. complete fraud and I'm going to contact the Better Business Bureau, please save yourself . I have all of my proof to verify everything that I'm saying here
. Fedex said a label has been created but the company must request one to pick up the product and that has not been done.It's been 8 days I've contacted the company every single way that I can imagine and I have had no response. Now I'm filling a dispute through my bank, I will contact florida revenue dept and commissioners office

28 octobre 2025
Avis spontané
Logo de Bkeratin Professional

Réponse : Bkeratin Professional

We apologize for any confusion and concern this situation may have caused. We contacted you directly and clarified all the details about the shipment.

Your order was shipped as informed, and is now listed as successfully delivered by the carrier.
We are committed to transparency and good customer service, and we are happy to know that everything has been resolved.

Thank you for your patience and understanding.

Noté 1 sur 5 étoiles

The packages never arrive

The packages never arrive. I've been waiting for mine for almost a month and it hasn't arrived. For me, FedEx is terrible service. If they asked to ship with another company, it would be better.

5 octobre 2025
Logo de Bkeratin Professional

Réponse : Bkeratin Professional

We apologize for the inconvenience caused. Please be advised that the delay was due to new customs requirements, which temporarily impacted the order release process.

Fortunately, your order has now been released and delivered, and we are very happy about that.
We appreciate your understanding and patience during this period, and we remain at your disposal for anything you may need.

Pamela A.

Noté 5 sur 5 étoiles

Este producto es increíble

Este producto es increíble! Tiene olor pero no es tan intenso como otros productos, el paso tres hace milagros. Yo tengo el cabello riso y con mucho frizz y toda mi vida e batallado con encontrar el producto correcto ya que mi pelo es grueso y tengo mucho. Este producto es el mejor que e encontrado. Lo recomiendo 100%

5 octobre 2025
Logo de Bkeratin Professional

Réponse : Bkeratin Professional

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!

Best regards.

Pamela A.

Noté 5 sur 5 étoiles

Melhor selagem

Melhor selagem, meu cabelo ficou muito liso e o melhor é que não tem o cheiro forte do produto. Comprarei mais em breve!

24 septembre 2025
Logo de Bkeratin Professional

Réponse : Bkeratin Professional

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!

Best regards.

Pamela A.

Noté 5 sur 5 étoiles

excelet services excelet services

excelet services
im very glad with the produc and the services
tahnsks a lot

24 septembre 2025
Logo de Bkeratin Professional

Réponse : Bkeratin Professional

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!

Best regards.

Pamela A.

Noté 5 sur 5 étoiles

Súper especial

Súper especial

27 septembre 2025
Logo de Bkeratin Professional

Réponse : Bkeratin Professional

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!

Best regards.

Pamela A.

Noté 1 sur 5 étoiles

Muy mala esperiencia hice un pedido de…

Muy mala esperiencia hice un pedido de más de 300 y mandé mensajes correos y no contestan nada asta la fecha estoy esperando su respuesta aún que tipo de empresa son

24 septembre 2025
Logo de Bkeratin Professional

Réponse : Bkeratin Professional

Lamentamos mucho la situación que nos ha descrito. Nos hemos puesto en contacto directamente con usted para aclarar todos los detalles de su pedido, le hemos explicado el motivo del retraso y hemos realizado un seguimiento exhaustivo hasta que se ha completado la entrega.

Nuestro objetivo es ofrecer siempre una experiencia positiva y transparente, y quedamos a su disposición por si necesita cualquier tipo de ayuda adicional.

El equipo de Bkeratin Store .

Noté 5 sur 5 étoiles

Excelente servicio muy rápido y todo…

Excelente servicio muy rápido y todo bien en perfectas condiciones

19 septembre 2025
Logo de Bkeratin Professional

Réponse : Bkeratin Professional

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!

Best regards.

Pamela A.

Noté 5 sur 5 étoiles

Received my refund on time.

Received my refund on time.

11 septembre 2025
Logo de Bkeratin Professional

Réponse : Bkeratin Professional

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!

Best regards.

Pamela A.

Noté 5 sur 5 étoiles

Spectacular

Spectacular: The best timetable for hair maintenance

16 septembre 2025
Logo de Bkeratin Professional

Réponse : Bkeratin Professional

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!

Best regards.

Pamela A.

Noté 5 sur 5 étoiles

Very fast shipping.

12 août 2025
Logo de Bkeratin Professional

Réponse : Bkeratin Professional

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!

Best regards.

Pamela A.

Noté 5 sur 5 étoiles

Producto estrella

Todo es bueno y excelente

12 août 2025
Logo de Bkeratin Professional

Réponse : Bkeratin Professional

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!

Best regards.

Pamela A.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus