The most egregious part about this software is that a basic function of putting stop losses and take profit targets with trade entries is locked behind the pro version. I dont even know why the5er... Voir plus
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I have used multiple platforms. I have been trading full time for 14 years. What made my experience five star. Is the customization of the platform from the appearance to language, risk management,... Voir plus
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The platform have lot of features. But only pro version allowing 2 charts side by side.we need to pay for it every time we buy challenge which is bit inconvenience. The support service was very respon... Voir plus
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Tive já vários problemas com a plataforma, tive um problema por erro da mesma no dia 11 que até agora nao foi resolvido e ontem nao constou o dia positivo que fiz no dia anterior, mas falaram que iam... Voir plus
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À propos de l'entreprise
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BlackArrow is a professional-grade equities and futures trading platform built for active traders.
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26 avis
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Warning Stop losses and Take profits are in the pro version
The most egregious part about this software is that a basic function of putting stop losses and take profit targets with trade entries is locked behind the pro version. I dont even know why the5ers even sell non pro accounts if this basic functionality is not even included. Imagine buying a car and they told you the breaks and accelerator are not included.
The Mac version of the app is highly unstable, but Windows is fine.
I have to contact the prop firm why this basic feature was not included and hopefully they add the functionality into the account.
13 août 2026
Avis spontané
Réponse de BlackArrow
Hello Steven,
Thank you for taking the time to share your detailed feedback with us.
We understand your frustration regarding the availability of stop-loss and take-profit functionality, and your concern is completely understandable. We will take your feedback into consideration and review how we can improve the overall experience and communication around the features available in each version.
We also appreciate your comments regarding the Mac version and its stability. This is valuable feedback for our team, and we will make sure it is taken into account as we continue working on improvements to the platform.
We previously attempted to get in touch with you to better understand your experience, but unfortunately, we did not receive a response. Nevertheless, we remain available to assist you. If you would like to discuss your experience or have any additional questions, please contact our Support Team at support@blackarrowtrading.com.
Thank you again for your honest feedback. We appreciate you bringing these points to our attention.
Best regards,
BlackArrow Team
Réponse de BlackArrow
Dear Turker,
Thank you for taking the time to share your feedback about BlackArrow.
We would, however, like to clarify that BlackArrow is not a “trap”, nor is there any intention to create an experience designed to disadvantage our customers. We are a trading platform committed to providing reliable technology, competitive tools, and a continuously improving experience for traders.
We respect every customer’s perception and experience, and we are absolutely willing to look into your case and understand what happened if you are open to discussing it with our team. We remain available to review the details and provide any assistance we can.
At the same time, we believe that reviews are most valuable when they include specific and constructive information about the issue encountered. A review without details makes it difficult for us to understand what went wrong and, consequently, does not provide much insight into what we can improve.
Nevertheless, we appreciate you taking the time to leave your feedback. We will continue working to improve BlackArrow and deliver a better experience to our customers.
Sincerely,
BlackArrow Team
I love Black Arrow!
I love black arrow. I use special charting software for my trade ideas, but their charts are still pretty good. What I really love about it is the speed of trading that is so important. Getting in and out of trades. Setting stops and profit targets just from a click and a drag of your position. And so much more. It’s really nice platform if you are a trader that likes to get in and out, hitting price targets exactly when and where you want them. I love it. I have been using for almost a year now for reference.
1 novembre 2025
Avis spontané
Réponse de BlackArrow
Thank you so much for your kind words and for taking the time to share your experience!
Providing a fast, reliable, and intuitive platform is exactly what we strive for.
Your feedback means a lot to our entire team and motivates us to keep improving every day. Thank you for being part of the BlackArrow community—we truly appreciate your trust and support.
We wish you continued success in your trading journey, and we're always here if you ever need us!
BlackArrow Team
The platform new with features
The platform have lot of features. But only pro version allowing 2 charts side by side.we need to pay for it every time we buy challenge which is bit inconvenience. The support service was very responsive and cleared issues less than 24hrs.
1 juillet 2026
Avis spontané
Réponse de BlackArrow
Hi there! Thank you so much for taking the time to leave us a 5-star review!
We're thrilled you're enjoying the platform's features, and we really appreciate you highlighting our support team's quick response — glad we could resolve your issue in under 24 hours.
Regarding the limitation of viewing 2 charts side by side, we completely understand the inconvenience of needing to purchase it with every new challenge. Your feedback is valuable, and we'll be sure to share it with our product team as we continue improving the user experience.
Feel free to reach out to our support team directly if you'd like to share more details on this.
Thanks again for your review and for being part of our community!
Best regards,
BlackArrow Team
no le doy menos porque no puedo es una…
no le doy menos porque no puedo es una pesima plataforma no entiendo como the5ers siendo tan buena empresa tenga tan mala plataforma para tradear sus cuentas.... llevo 3 dias esribiendo al soporte de whatsapp y no contestan porque su grafico no concuerda con TW con la data de CME hay velas que no existen mechazos que no existen y a la apertura de NY aparecen las velas es desaface de hora y no es por mi hora porque ya configuere...
20 juillet 2026
Avis spontané
Réponse de BlackArrow
Lamentamos sinceramente que su experiencia no haya sido la esperada y le pedimos disculpas por los inconvenientes que menciona.
Entendemos su frustración y agradecemos que se haya tomado el tiempo de compartir sus comentarios. Nos gustaría señalar que una experiencia con una única prop firm no necesariamente representa el funcionamiento general de nuestra plataforma ni la experiencia de nuestros usuarios.
Seguimos trabajando constantemente para mejorar BlackArrow, tanto en estabilidad como en soporte, para ofrecer la mejor experiencia posible. Si en algún momento decide darnos una nueva oportunidad, estaremos encantados de recibirle y de ayudarle a revisar cualquier duda o inconveniente que pueda surgir.
Nuestras puertas siempre estarán abiertas y esperamos poder ofrecerle una experiencia mucho mejor en el futuro.
Saludos,
BlackArrow Team
It's okay overall
It's okay overall. Maybe I'm just used to other apps, so my expectations aren't that high. I mostly trade on my phone, and I just need simple, easy-to-use trading functions. I can simply drag a line on the chart to place a position, and it calculates my risk directly on the chart, so I'm okay with it.
16 juillet 2026
Avis spontané
Réponse de BlackArrow
Thank you for your feedback, Alwin.
We are always improving our platform, and the Mobile version is one of our main goals to get it better. Hopefully you will notice our improvements!
I have used multiple platforms
I have used multiple platforms. I have been trading full time for 14 years.
What made my experience five star. Is the customization of the platform from the appearance to language, risk management, it also directly connects to discord and WhatsApp right on the platform so I don’t have to open different windows. The graphics are so sharp.
14 juillet 2026
Avis spontané
Réponse de BlackArrow
That is some lovely feedback, Rigelson!
Thank you for being so kind and trusting our platform to place your trades. Hopefully we will continue to get it better together!
Platform issue caused my account…
Platform issue caused my account breach, and support hasn’t taken it seriously
My experience with BlackArrow has been extremely disappointing.
A high-lot trade appeared on my account without my authorization, which ultimately led to my account being breached. As the account owner, I should have full control over every order placed. A trading platform should never allow unexplained trades to appear, especially when they can result in account termination.
I immediately contacted support and provided all the details, but I feel my concerns have not been taken seriously. This issue has cost me valuable time, money, and trust.
This isn’t just about losing an account—it’s about platform reliability. Traders invest both financially and emotionally into these challenges, and unexpected platform behavior can have serious consequences.
I hope BlackArrow thoroughly investigates cases like mine, improves platform stability, and provides fair resolutions when genuine technical issues are reported.
13 juillet 2026
Avis spontané
Réponse de BlackArrow
Hello Banty,
Thank you for sharing your experience, and we sincerely regret the discomfort described. Our customers' trust is our top priority, and for this reason we would like to clarify a few points regarding this case.
First and foremost, we want to reinforce that your request was, in fact, handled with full seriousness by our support team. All data related to the operations carried out on your account was duly gathered and made available to you during the support process, ensuring full transparency about what occurred.
It's important to clarify that BlackArrow is a licensed platform, made available through partner intermediaries (proprietary trading firms), which are responsible for the commercial and operational management of their clients' accounts. As such, matters related to risk policies, trading rules, and decisions regarding a specific account fall under the responsibility of the contracted intermediary, not the technology platform itself.
We remain available to clarify any further questions and reaffirm our ongoing commitment to stability, security, and the best possible experience for all our users.
Should you still have any points you'd like to address, please contact our official support directly, so we can review your case with all the necessary details.
Sincerely,
BlackArrow Team
Piattaforma lenta
La piattaforma è molto lenta, macchinosa, poco intuitiva e con pochissimi strumenti di analisi. Con la tecnologia di oggi, ed esistendo piattaforme molto più prestanti e veloci, mi aspettavo più rapidità di esecuzione e molti più strumenti per analizzare i grafici.
9 juillet 2026
Avis spontané
Réponse de BlackArrow
Ciao Marianna!
Peccato che la tua esperienza con noi non sia stata delle migliori.
Ma sappi che siamo qui per aiutarti a migliorare questa situazione.
Per quanto riguarda le tue lamentele, le analizzeremo con più calma. Tuttavia, la piattaforma è piena di opzioni per analisi grafiche ed è intuitiva, abbiamo Webinar e video esplicativi per aiutarti.
Speriamo di poter migliorare la tua opinione sulla piattaforma!
Easy to use- reliable connection
1 juillet 2026
Avis spontané
Réponse de BlackArrow
Thank you for your review, Denise!
Wishing you good trades. Count on us!
I've been using BlackArrow for a few…
I've been using BlackArrow for a few month, and it's been great to see how much the platform has improved.
One thing I really like is how responsive the charts and price updates feel. In my experience, BlackArrow feels noticeably faster than TradingView, which makes a big difference for scalping.
The support team has also been very helpful and responsive whenever I had questions or encountered issues.
There are still a few small areas that could be improved, such as order execution behavior (for example, how take-profit orders are handled), but overall my experience has been very positive.
I'm looking forward to seeing how the platform continues to develop, and I plan to keep trading with it.
1 juillet 2026
Avis spontané
Réponse de BlackArrow
Wow, that's a great review!
We are glad that you are having a great time with us, Stanislav.
Hopefully we will continue to improve. Thank you!
Blackarrow is a very smooth platform
Blackarrow is a very smooth platform. Great execution speed and easy to edit your trade and set it up. They have a lot of unique features that will be game changing to the industry!
18 mai 2026
Avis spontané
Réponse de BlackArrow
Hi Kameron, thank you for your review!
Your feedback motivates us to keep improving every day. We sincerely appreciate your support and wish you continued success in your trading journey!
I mostly use MT5 and so far try this…
I mostly use MT5 and so far try this platform and it might be on my case only that I could not catch on how to enter the buy and sell and set the SL or TP easily, hence until now for 2 weeks already I still not know how to use the platform to trade. If it is a new platform why not make it not only professional but also user-friendly and easy to use.
20 juin 2026
Avis spontané
Réponse de BlackArrow
Hello, CHY!
Thank you for your review and for sharing your experience with us.
We understand your point and would like to help: our platform offers shortcuts for quickly placing buy and sell orders using the Shift/Alt keys, which can make trading more efficient.
We will also send you an email with more guidance and a list of shortcuts that can further improve your experience on the platform.
Please feel free to reach out if you need any assistance — we’ll be happy to help you make the most of all the available features.
New day trader
Like the platform and how it is easy to set up stops and limits. The videos on how to set it up are very nice. Been trading it for about 2 weeks. The only negatives I have is I can not trade some stocks that are not main stream stocks and I get messages in Spanish sometimes. I have not had any freezing or other trading problems others have had. Every time I put in a ticket on discord I get a response and the problem is fixed or they have an answer for me. The only reason I don’t give 5 stars is because of not being able to trade all stocks and the messages in Spanish. Other than that I think it is a great platform.
19 juin 2026
Avis spontané
Réponse de BlackArrow
Hello, Mike!
Thank you for your message and for sharing your feedback with us — we truly appreciate it.
Regarding the limitation on available stocks, this is defined by the proprietary firm/broker you are trading with, and not by the platform itself.
As for the messages appearing in other languages, we sincerely apologize for the inconvenience. We have already reviewed your account internally and are applying the necessary corrections with our technical team.
If you have any questions or need further assistance, please feel free to reach out to us at [customersuccess@blackarrowtrading.com].
We’ll be happy to help!
Not letting me close trades, errors not resolved and profits were not added even though I have screenshots, messages in Portuguese
I participated in a tournament, but somehow, the platform did not allow me to close out on a short position, I was up $10k but because of consecutive errors, I could not close out on that position and I was in red $6000 after a rally back up in NQ.
I contacted support, and also issued a ticket in the Discord chat, to which they replied they will fix it, but they essentially did not. I even had screenshots of messages telling them live-time that I wanted to close the short position, the specific price where I wanted to buy and take profit in NQ. But no, support just ignored my requests, did not fix the error, and declared other winners in the trading competition, not me. I would have been in the top 3 otherwise.
To make matters worse, they closed the ticket saying they solved the problem without asking me.
To boot, the Trademakers platform was very confusing because messages were in Brazilian portuguese or something, which took time for me to interpret and understand as I am not a Portuguese speaker.
All in all, very bad experience, and I will unfortunately never use it again. I hope others don't have to go through the same sht that I experienced and go with other trading prop firms,
12 juin 2026
Avis spontané
Réponse de BlackArrow
Hi Arkansas,
First, we'd like to sincerely apologize for the issues you experienced on our platform. We completely understand how frustrating that can be, especially when you're trying to focus on your trading.
To make things right, we reached out to our partners TradeMakers, and they've kindly provided you with a free challenge so you can give it another try without any additional cost. We hope this gives you the opportunity to experience the platform under better conditions.
Your experience is genuinely important to us, and we're committed to continuously improving our service. We truly appreciate your patience and the opportunity to earn back your confidence.
Tive já vários problemas com a…
Tive já vários problemas com a plataforma, tive um problema por erro da mesma no dia 11 que até agora nao foi resolvido e ontem nao constou o dia positivo que fiz no dia anterior, mas falaram que iam consertar, fizeram uma atualizaçao na plataforma e depois disso, deu como minha conta estourada e que a minha inscrição na plataforma tinha sido cancelada, entrei em contato com eles e abriram um chamado e que é pra eu aguardar, mas não tem prazo pra resposta, eu trabalho com isso pra pagar as minhas contas, agora fico sem trabalhar ate eles resolveremm tudo, sem prazo, um desgaste emocional enorme, nao recomendo pra ninguem
17 juin 2026
Avis spontané
Réponse de BlackArrow
Olá, Daniele!
Lamentamos pela experiência relatada e entendemos o impacto que situações como essa podem causar.
Conforme comunicamos anteriormente aos clientes, estamos passando por um processo de manutenção e reprocessamento de dados no dia de hoje justamente para corrigir inconsistências como as mencionadas.
Identificamos também o seu atendimento junto ao nosso suporte. Seu caso já está devidamente mapeado, com um chamado vinculado em alta prioridade para análise e correção.
Assim que a situação for normalizada, você será prontamente informada.
Seguimos acompanhando de perto e permanecemos à disposição.
Sadly have to use this broker and…
Sadly have to use this broker and platform with the 5%ers Prop firm. Many bad experiences. You can see false data moves if you watch carefully and compare with other professional data feeds. Frozen data while trades are open which means your stop loss doesnt trigger for example I was up by $1000 and i had a stop at -$350 and it froze. I watched price on other platforms go drastically past my stoploss over 15 minutes while i was contacting 5%ers support which so far with any issue has never been resolved, you know the usual "our logs show this" well yeah the data is crap so maybe fix it by getting rid of a crappy broker like Blackarrow. Was given a link to use the web platform since my desktop one was not working lmao literally no chart loaded for over 15 minutes although a little popup did appear down the bottom saying stop loss hit..... thanks for the $980 loss that neither 5%ers or Blackarrow will probably do anything about.
In essence Black Arrow has a platform and data that is unreliable 75% of the time.
5%ers Prop firm for some reason or maybe its just the support people i have had, just purely rely on the unreliable data and platform which ends up meaning you pay money to fail because of your own mistakes which is fine but then you pay to fail through no fault of your own.
Will i continue with them? What other choice do I have since a lot of shady stuff happens with 90% of prop firms?
12 juin 2026
Avis spontané
Réponse de BlackArrow
Hello, Paul!
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the experience you described.
We’ve sent you an email so we can better understand the situation and support you more effectively with the help of our technical team.
We’ll be looking forward to your response and will do everything within our reach to improve your experience and perception.
Kind regards.
Honestly the app has a lot of good…
Honestly the app has a lot of good features. My problem is that it lags very much and sometimes you're even unable to make trades on specific instruments.
Also you can have trades open and you'll not know until your account is breached.
12 juin 2026
Avis spontané
Réponse de BlackArrow
Hi Davidson!
Thank you for your review and for also sharing your contact details with us — we really appreciate you taking the time to provide this feedback.
Your experience is extremely important to us, and we take your comments about platform performance and trade visibility very seriously. We’ve just sent you an email so we can better understand the situations you mentioned and support you in the most effective way possible.
Our goal is to investigate this thoroughly and ensure you have a smoother and more reliable experience moving forward.
Looking forward to your reply.
Réponse de BlackArrow
Hey, Павло! Thank you so much for your recommendation! We’re really glad to hear you’re enjoying the platform! If you ever need anything, feel free to reach out — we’re always here to help!
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