Simon Lorenzo is a very good customer service manager
Simon Lorenzo has been a very good customer manager. He always responds promptly (typically the same day) and does what he says he will do. He is helpful and polite. The boxes and bags are high quality - very sturdy. This is what I need for my business. Mistakes were made by Q/A in measurements and colors, but Blackbird rectified the errors to my satisfaction. It's very important that measurements are reviewed for accuracy. Blackbird can work to improve their Q/A Q/C processes. They made things right so I will order from them again.






