Blackbridge Furnishings Avis 107

I wanted to order a coffee table that I had seen online.
I usually like to view items before I buy but for health reasons was unable to attend the store.
I rang the store and spoke to the owner
(how often are you able to do that these days) he described the table to me as I was concerned about height and how solid it would be, he assured me the table was substantial and as I had bought my settee from their store he was able to check the the dimensions and could see the height of coffee table was compatabe with couch.
He also explained there was a bit of self assembly which was really easy but if I was unable to manage it he would pop round to help assemble it
I did manage to assemble myself it was really straightforward as described by him.
The coffee tabe arrived on time and driver took it to required room for me.
I am very pleased with the coffee table good quality, it looks great .

Very quick delivery and delivery guys very helpful

I would not hesitate to buy from Blackbridge again. Communication was excellent from start to finish.
The quality of the bed is second to none.
Thank you very much for an amazing service.

Lovely bedside cabinet and great service from the store. Only problem was damage to original upon delivery. Replaced without problem by store.

Received order significantly damaged and was expected to travel a long distance to replace the item. No compensation offered. Communication wasn’t the greatest to begin with either which was frustrating and disappointing.

Great service from in store (Alex) and after care (Craig) overall. Good guidance from Alex when picking the items, and needed to change one retrospectively (due to me getting the dimensions wrong) which he sorted out with no hassle. One of my items did arrive damaged but Craig and his team went out of their way to sort this out quickly. Everything now in the house (bedside cabinets, chest of drawers and bed) and very happy overall.

Can't fault Lynda on the day in store ordering the goods. Excellent customer service skills - credit where it's due. As for after sales and won't-give-me-his-surname-Craig: abysmal. Failed on mattress delivery, poor excuses, didn't follow up with communication. Blaming everyone but himself. Tip: a company only proves its worth when things go wrong - that's the true measure and Blackbridge needs to get its act together, especially when it comes to some of the staff it hires.

Paid for item in full, in November, expecting it to be delivered early January. Between January and August the delivery date was pushed back. In June I asked for my money back and was told no but I could have it discounted and was refunded some money. It took until August and another call from me to finally be told they had no idea if the time would ever arrive. A refund has been issued. Overall a terrible experience and I won’t be using Blackbridge again. They had my money for almost 9 months!

Ordering on line was simple for an older person and the delivery guys were fantastic. Made sure they left the delivery in the room I wanted

Very disappointed with the lack of resolution by a Blackbridge to a mistake made by the warehouse who supplied two wrong items of bedroom furniture when collected on Friday 29th May. While we were happy with the service on the shop floor from Alex, we received a very poor service from Craig who dealt with our isssue, afterwards. He gave no apology for the mistake, citing it as human error, but said he would arrange for a courier to uplift wrong cabinets from our home and bring the correct ones, giving us a delivery date of 5th June. Courier arrived and collected the wrong items but no delivery of the items required was done. When we contacted Craig again on 6th June, ( still did not receive an apology) he said our items would now be delivered on Monday 9th June. Having now contacted the Courier directly, we are advised that there will be no delivery to us today. A very inadequate outcome with no further communication from Craig who clearly does not value Blackbridge customers.

Good product, well made. Excellent service.

Sofa was exactly what I thought it would be.
Stylish, looks the part in our cottage.
The 2 delivery guys were professional, courteous and set the sofas up to where we wanted them.

Ordered on line and was told that the item was out of stock and wouldn't be delivered. We received a phone call and item was delivered on the arranged date early April great service.

Great experience, although wrong size of cabinet arrived they promptly replaced it. Staff very helpful and great delivery men.

Choice prompt efficient service and delivery,quality brilliant

Lovely table delivered on time with great care.

Nothing wrong with half the order I received i.e. 1 bed instead of 2, but the lack of communications and the lies when I had to contact them (which was in itself an ordeal) was extremely disappointing. Delivery time for the bed went from 10 days to 3 weeks to a further delay due to the colour not being available of a total of 12 weeks! Eventually got the owner of the company who apologised but hard to sleep on apologies. This is the second piece of furniture with long delays and no comms. There won't be a 3rd!!

Ordered online, phoned to ask about delivery, very satisfied with how it was dealt with, delivery on day and time , very pleasant delivery boys. Would not hesitate to buy again.

Great service from start to finish, delighted with items we ordered.

A real pleasure to shop in store