Ordered from them a few times - from the start the team have been brilliant in helping to get the right size etc. Aside from the super helpful and friendly team, the quality of the items is great - ev... Voir plus
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Excellent quality, me, both my children and my sister have loads of black heart from leggings, base layers, cara hybrids etc. amazing for everyday, plus looks super smart for competitions. My daughter... Voir plus
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Scam company. U pay tax on checkout, but u have to pay tax later again on pickup. Wont make up for they mistake,even postal service tells me to keep requesting refund because blackheart marked the pac... Voir plus
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Absolutely amazing. Brilliant material. Amazing prices as well and very affordable. Ive loved blackheart for so long now there riding leggings are a life saver. The colours are so nice. Couldnt as for... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Black Heart Equestrian is a British female-led independent equestrian and lifestyle brand, with a vision to bridge the gap between sport and style. All of our products are designed in-house and made exclusively for us, using high-spec technical fabric, delivering a range of clothing suitable for all equestrian disciplines, sporting activities, and leisurewear.
Coordonnées de contact
154 Arundel Street, S1 4RE, Sheffield, Royaume-Uni
- info@blackheartequestrian.com
- blackheartequestrian.com
4,2
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120 avis
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Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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I have made loads of purchases over the…
I have made loads of purchases over the last 2 years and everything has been fab quality, I live in my BH leggings and they all wash great & wear so well. a couple of times I’ve had to exchange sizes and always found customer services really helpful & friendly and quick to respond. A couple of gifts I ordered before Xmas took a while to arrive because of the Royal Mail strikes but that was to be expected. I emailed customer services and they explained that it had been shipped. It turned out that Royal Mail weren’t updating their tracking info through the strikes as it arrived before the tracking even updated!
17 décembre 2022
Avis spontané
Poor quality/Poor service
First of all it took 4 weeks to receive my order. Then when my daughter opened the hoodie on xmas day it was immediately noticable that the stitching on the front was poor and stood out. We took pictures and sent to customer service who denied any problem and then when we asked for an exchange they informed us that the price had since gone up and we would have to pay return postage and any price increase. The return e-mails were a little rude and it appeared that they did not care. We have bought 3 previous products that were not cheap so i had no prior gripe with Black Heart but they have truly lived up to their name providing an inferior product for my child at Christmas. Beware of poor quality and terrible customer service.
9 décembre 2022
Avis spontané
Réponse de Black Heart Equestrian
Hi Jessica,
I am sorry you had a negative experience with Black Heart Equestrian.
In regards to the delayed delivery of your order, we appreciate how frustrating this may have been but it was unfortunately caught up in the Pre Christmas Royal Mail industrial action strikes. We worked tirelessly to ensure our customers received their items as quickly as possible and we were very pleased that yours arrived within 3 weeks of despatch from our warehouse. We do certainly aim to get items delivered quicker than this and are currently in the process of adding additional delivery options for our customers to prevent this from happening again.
I can see that you purchased the hoodie in our Black Friday sale in November. The stitching you mentioned was identified by ourselves and our manufacturer to be a very small superficial over-stitch that occurred during the changeover of thread upon manufacturing, this did not qualify as a fault however I can see that we offered you an exchange via credit note upon receipt of the item back in our office. I can see that we then offered to replace this item for you which you declined as it had subsequently been worn.
We are very disappointed that a satisfactory solution couldn't be achieved on this occasion.
Worst webside ever..
Worst webside ever... You Pay but never Get your Order. And the dont answer mails.
Bad service
11 novembre 2022
Avis spontané
Réponse de Black Heart Equestrian
Hi Line,
I have investigated this for you and can see that we responded to all of the emails we received from you. As detailed in our correspondence, the delay in you receiving your order was due to the parcel being with the shipping company at their depot in Denmark awaiting your collection or for you to simply rearrange the delivery following an unsuccessful delivery attempt. We can see that we sent you many follow up emails to check that the parcel had been received and our customer service team worked incredibly hard to try to resolve this for you. We are sorry you felt the need to leave us a negative review despite receiving your parcel not long after this.
Kind Regards
BHE
Absolutely loving this brand
One of my favorite brands. This is definitely not Erin Williams merch clothing, it’s real equestrian apparel. As a groom, I love how comfy theses clothes are, with the deep pockets and the thumb holes on the sleeves, I put on gloves and no longer have the problem of hay getting stuck everywhere! 😂 Game changer to be honest. I also walk and ride a lot and the seams don't come apart. It's so stretchy that I don't have the problem of changing sizes when I get a bit thicker in winter. The price-quality ratio is excellent, I already have 3 leggings and 3 tops, and I will surely order more, because out of the barn, they are also great clothes to exercise or just Netflix and chill !
Great customer service, on Instagram or emails they always reply fast, so I don’t understand the bad ratings here 🤷🏻♀️
16 décembre 2022
Avis spontané
Réponse de Black Heart Equestrian
Hi there!
Thank you so much for the wonderful review. We really appreciate your custom and support and are incredibly pleased that you love our products (and service!)
You've made our day!
BHE x
Y'ALL
Y'ALL ! listen here this company is so good . I ordered the riding tights for my little one and she LOVES them !!
They wash real well and the delivery with DHL was lightning fast . Would and already have ordered again !!
1 décembre 2022
Avis spontané
Réponse de Black Heart Equestrian
Hi Dorothy!
We are so pleased that your daughter loves her Black Heart Equestrian leggings! Thank you so much for taking the time to leave a lovely review!
BHE x
Great customer service
Great customer service, my parcel was delayed in mail strikes and they were fab with keeping me up to date and providing tracking
29 novembre 2022
Avis spontané
Réponse de Black Heart Equestrian
Hi Lucy,
Thank you so much for your lovely review! We are grateful for your custom and so pleased that you are happy with the service!
Kind Regards,
BHE
Awful quality clothes
Awful quality clothes, the silicone on the hybrid leggings came off after one ride would not recommend
30 mars 2022
Avis spontané
Réponse de Black Heart Equestrian
Hi Aoibhe,
I am sorry to hear that you were unhappy with your Black Heart Equestrian hybrid breeches.
I can see that during our correspondence it was identified that you had had the hybrid breeches for over 8 months before the silicone issue was brought to our attention.
Our products are heavily tried and tested to ensure maximum longevity and quality. On our hybrid breeches we use a high grade silicone that is built to last. Occasionally if washed or dried incorrectly, silicone can degrade slightly.
We were not aware of any batch issues with our hybrid breeches however if the fault had been brought to our attention at the time - we would've of course replaced these for you. Unfortunately, due to the significant time that had passed and in the absence of any supporting photographs - we could not identify this to be a manufacturer issue.
We appreciate all customer feedback but feel this review is unfair considering the timeframe mentioned above.
Kind Regards,
BHE
Great brand
Great brand. Delivery was a bit slow but customer service team was very helpful. I think there was postal strikes but the team updated me a lot and I felt valued. Products are nice too.
19 octobre 2022
Avis spontané
Amazing quality riding bits
Amazing quality riding bits! I am so so impressed with black heart. I bought some clothes for my daughter for her birthday and they couldn’t be more of a hit (she is refusing to put them in the wash as she wants to wear them all of the time). They are fab quality and so trendy compared to most riding bits. Already planning my next order x
2 novembre 2022
Avis spontané
Always have great experiences
Always have great experiences with BlackHeart!! I have had the same pair of leggings for years and they're still great quality!! Always great products and also brilliant customer service.
12 octobre 2022
Avis spontané
Réponse de Black Heart Equestrian
Hi Joanna,
Thank you for taking the time to leave a lovely review!
We are so pleased that you love your Black Heart Equestrian leggings and they are lasting for you!
We really appreciate your kind words and support!
BHE. x
Incredible design
Incredible design, great fit, will be buying again from here!!
1 novembre 2022
Avis spontané
Fantastic experience with this company
Fantastic experience with this company, placed my order not realising there was strikes, my parcel was delayed but the customer service was amazing and kept me updated every step of the way.
18 octobre 2022
Avis spontané
Black heart are legit my fave
Black heart are legit my fave. I just got a second pair of the hybrid jodhpurs and am v happy. Customer service was seamless and I think it was Faye? Who was particularly helpful. Would buy again!!
4 août 2022
Avis spontané
Been a customer for 3 years + and love…
Been a customer for 3 years + and love my black heart clothes. Had nothing but great service and long lasting products. Paitently waiting for Black Friday sale so I can add to my growing collection 😊
31 octobre 2022
Avis spontané
Réponse de Black Heart Equestrian
Hi Victoria,
Thank you so much for your lovely review!
We are so pleased you love your products and are grateful for your custom!
BHE x
Overpriced and awful quality.
26 octobre 2022
Avis spontané
Terrible company….NO CUSTOMER SERVICE…
Terrible company….NO CUSTOMER SERVICE SKILLS….would not use this company again or recommend them
20 octobre 2022
Avis spontané
Réponse de Black Heart Equestrian
Hi Tamsin,
I am incredibly sorry to hear that you had a bad experience with Black Heart Equestrian.
It was very unfortunate when Royal Mail lost your parcel in transit. I can see that we communicated with you that we opened up a claim and were just waiting on the response to update you with at the time this review was left.
I can see that this has now been resolved, however I would like to offer my apologies in regards to the service you received on this occasion.
BHE x
Wonderful company
Wonderful company. Literally the nicest quality I’ve ever owned and they’re really comfy and flattering. Makes my bum look so good! Would 100% buy again!
4 octobre 2022
Avis spontané
Réponse de Black Heart Equestrian
Hi Jasmine, thank you so much for your lovely review. We are so happy to hear that you look and feel amazing in our brand! - BHE 🖤
Owner of this company spends way too…
Owner of this company spends way too much time replying to troll comments on social media rather than replying to genuine enquiries. I've been trying to get a question answered about a particular product and this woman seems to be ignoring people's questions about the brand and instead indulging in trolls' insults. Useless and immature.
18 juin 2022
Avis spontané
Réponse de Black Heart Equestrian
Hi Jessica,
Our founding director is also a public figure on social media.
She is not responsible for the day to day runnings or customer service of Black Heart Equestrian.
With hundreds of comments and messages per day, it is not always possible for her to respond.
We also cannot locate you on our system as a customer.
With that being said and the fact that this review is not relevant to the service Black Heart Equestrian provide. We ask that you please consider removing or adapting your review.
BHE x
Réponse de Black Heart Equestrian
Thank you so much for taking the time to leave a positive review - BHE 🖤
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