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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

À propos de l'entreprise

  1. Fournisseur de produits de beauté
  2. Fournisseur d'ampoules
  3. Magasin de fournitures scolaires

Écrit par l'entreprise

.

Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

17 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus
Noté 2 sur 5 étoiles

Been a week and no updates or…

Been a week and no updates or correspondence on my order. No tracking info… wven on a petial order delivery. Nothing kept in the dark about this and contemplating full refund now. Trying to support a black business, esp one that is local to me in NYC and getting the silent treatment; buyer beware. I could’ve gone to my local korean owned supply stop and received my items much faster than this

4 avril 2023
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Réponse : oo

Hi D. Palmer. We've checked your order number. Your order is en route.

We also noticed that you did not contact customer support via email customersupport@blackowned365.com or call or text the support number 646-444-2086

Your tracking number was sent to you previously. If you had contacted either reference, we would've been happy to assist you.

Despite your remarks you will still be receiving your order.

Noté 1 sur 5 étoiles

Item purchased was advertised as a Hot…

Item purchased was advertised as a Hot Flash Spray. The bottle came without a spray top. I emailed customer support and was basically told there was nothing they could do and they were not responsible for the way the seller advertised the product and then went on to suggest that I go to a discount store and purchase a spray attachment myself. If I wanted something other than a spray, I wouldn’t have purchased something advertised as a spray.

23 janvier 2023
Noté 5 sur 5 étoiles

Satisfied Customer

This was my first purchase with you guys, I received my order on time. I and enjoying all of my products. Will be ordering from you guys again. Thank you.

4 janvier 2023
Noté 1 sur 5 étoiles

I never received my full order nor a…

I never received my full order nor a refund. What did arrive was late despite me paying for expedited shipping; also, I have been unsuccessful in response from customer service via email, text, and phone. I try really hard to support black businesses. This was a highly disappointing experience.
THE COMPANY RESPONSE STATES THAT I DID NOT EMAIL THEM. I CAN PROVE MULTIPLE EMAILS, MY PAYMENT, AND NO DELIVERY OF THE REST OF MY ORDER.
Today, I finally received the remainder of my order.

12 septembre 2022
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Réponse : oo




Hi Keeana,

Thank you for the transparency about your delivery experience!

Every day we strive to provide our customers with access to quality Black Owned Brands. We've established tried & proven protocols and invested in the best business solutions to protect customer orders. All customers have access to the resource center located on the homepage. This page offers the most up-to-date information on shipping, refunds, and more.

***Please Read Our Claim Response & Resolution Below***

[Claim Response]
You placed an order on Saturday, September 3, 2022, at 8:16 pm

The customer FAQ and shipping policy clearly states:
- Orders placed after 5:00 pm ET are processed on the following business day
- Orders are shipped up to 1 day after being processed
- Orders are not shipped on Sundays or Federal Holidays
*Labor Day was observed on Monday 9/5 this year.

Your order consisted of mulitple heavy items

- Out of an abundance of caution your orders were sent out on the same day in two seperate packaging
- One out of the two shipments appears to have arrived within the appropriate time frame
- The other shippment was just recently reported "lost in transit" by our carrier partner

You sent your delivery concerns via text message

Per the Customer Resource Center and the FAQ's:
- Customer claims should be sent via email at info@blackowned365.com
- Customer claims can also be submitted via form as an alternative
- Package protection offers free replacement of your order

*We did "not" recieve an email or form submission from you.
*We do not offer refunds on shipping rates (This is industry standard).
*Your order was covered with package protection. You were elegible to recieve a new order had you filed the claim with package protection.

[Resolution]
- We have re-shipped the items within your order that were "lost in transit" via carrier.
- An automatic discount for free express shipping is availble for your next purchase.
- Please email info@blackowned365.com for further consumer inquires
Once again we appreciate your transparency and sincerely hope that you will consider giving us another opportunity to serve you.
If not, we hope that you continue to support Black Owned businesses.

Thank you for your patronage,

Black Owned 365 Customer Support Team

Noté 5 sur 5 étoiles

Great customer service! Great communication!

Great communication. Received immediate email from customer service team that item purchase was low in stock and given me alternatives to choose another item or refund. I ended up choosing another item. Informed of shipment date and delivery date. Right on time. Thank you for the expedite and professional service BLACKOWNED365!

18 juillet 2022
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Réponse : oo

Hey Nathalie,

We are happy to hear that our specialists were helpful in connecting you with your favorite brand/product.

We'd love to learn more about your favorite products.
Please connect with us here: https://blackowned365.com/pages/contact

Black Owned 365 Customer Support Team

Noté 5 sur 5 étoiles

The products are of great quality

The products are of great quality! And delivery was fast! I really enjoy and recommend the cleaning products and feminine hygiene products that are eco-friendly and skin-sensitive does not contain harsh chemicals like other brands. Really would recommend their products! Thank you!

22 février 2022
Noté 5 sur 5 étoiles

This smart Led Bulb is Very nice to…

Very nice to match the pool and hot tub lights. Also nice not to have to walk behind my outdoor kitchen each time I need to turn on/off the lights. I bought 4 of these and i am a happy camper so far. I love the Smart Led Bulb

10 novembre 2021
Avis spontané
Noté 3 sur 5 étoiles

Gave it a try.

Shipping was same amount as the order I purchased. I also did not get the correct scent in the laundry detergent.

Gave the company a try. Not too sure I will do it again.

2 septembre 2021
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Réponse : oo

Hi Vanessa,

Thaks for submitting your review. Have you seen our shipping policy? This is where we provide a clear outline of our shipping fees and delivery times. We also provide shipping estimates under every product before you add to cart.

Our system is seeing that your delivery was just delivered the same day as this review on 9/1. We are not seeing any customer claims from you. Please contact customersupport@blackowned365.com so that we can help resolve.

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