Just had a conversation with the owner of the company with ref to an item missing from my order. A misunderstanding on my part. Problem has been rectified and I have been assured I will receive... Voir plus
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Lisez les avis des autres
Not the cheapest, also not the most expensive. Easy to deal with, well packaged and arrived in good time. No faults with the service. Will definitely use these guys again for future purchases. Deliver... Voir plus
L'entreprise a répondu
I have always received excellent service from Blackwood Outdoors. Whether my enquiry may have been about a particular day/night vision rifle scope, a thermal scope or a thermal mono scope. The advice... Voir plus
L'entreprise a répondu
Needed a product to assist in the capture of barn cats. While an infrared kit would have worked (& admittedly would have been cheaper) I dislike the glare emitted from the view screen. This fit the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Night vision and thermal imaging specialist retailer, for the use in hunting, wildlife observation and ecology. Supplying fieldsports and hunting related items.
Coordonnées de contact
4,8
Excellent
411 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Amazingly fast and professional service.
Amazingly fast and professional service.
17 avril 2026
Avis spontané
Réponse de Blackwood Outdoors
Thanks Les
Réponse de Blackwood Outdoors
Thanks Paul
Réponse de Blackwood Outdoors
Cheers Chris
The rapid service with great…
The rapid service with great communication was very assuring with a more costly distance purchase. Thank you
9 avril 2026
Avis spontané
Réponse de Blackwood Outdoors
Thanks Richard
Réponse de Blackwood Outdoors
Thanks Daniel
Ordered my zulus v2 over the bank…
Ordered my zulus v2 over the bank holiday weekend was super surprised to get a email on Monday saying it had been dispatched blackwood you was amazing shame DPD was not the same kept it in a delay for a extra day and when came driver was extremely rude
5 avril 2026
Avis spontané
Réponse de Blackwood Outdoors
Thanks Peter
Great service
Great choice of products, great price, great communications, great service
6 avril 2026
Avis spontané
Réponse de Blackwood Outdoors
Cheers Dave
Réponse de Blackwood Outdoors
Hi David,
As stated on the product page at the time of your purchase, this item is a pre-order. Because this was clearly marked as a future-release item, it has not yet shipped.
The automated emails you received—both the basket reminder and the post-delivery survey—are triggered by the date of your transaction. While we understand these may seem premature, they are standard system responses to a completed order that is awaiting its scheduled dispatch date.
Your order is confirmed and will be sent out according to the timeline already provided on the product page. You will receive a shipping notification with tracking details once the stock is dispatched.
I had a disappointing experience with…
I had a disappointing experience with this company. I ordered an item that showed as in stock and paid right away. After several follow-ups on the delivery, I was only informed a week later that the item wasn’t in stock. They issued a refund, but they didn’t provide any further communication about when or how I would receive it. I still have no clear timeline and no apology for the inconvenience. Very poor customer service.
7 avril 2026
Avis spontané
Réponse de Blackwood Outdoors
Hi Rebecca,
Thank you for your feedback. To clarify the timeline of your order, the period you are referring to included a Bank Holiday weekend, which resulted in four non-working days where processing and banking communications were paused.
While the item appeared as available at the time of your order, we notified you of the stock discrepancy and processed a full refund as soon as the issue was identified. Once a refund is issued on our end, the timeline for the funds appearing in your account is dictated by your banking institution, particularly following a holiday period.
Your refund has been processed in full. We recommend contacting your bank directly if you require a specific date for the funds to clear, normally within 3 working days.
Ordered a Hikmicro Lynx 3.0 Le10 on…
Ordered a Hikmicro Lynx 3.0 Le10 on 30th March from Blackwood, took delivery 1st April.
All packed as if it was a box of eggs, which is aways a sign of care and respect for the customers item, so all first class service.
As for the Thermal itself, super bit of kit when all set up, very clear surroundings, so no hitting bad targets.
Thanks.
1 avril 2026
Avis spontané
Réponse de Blackwood Outdoors
Many thanks
It is always a pleasure…….
It is always a pleasure buying from Blackwood, excellent website, high quality products plus super fast service and delivery.
30 mars 2026
Avis spontané
Réponse de Blackwood Outdoors
Thanks Ed
Réponse de Blackwood Outdoors
Thank You
Great customer service best prices and…
Great customer service best prices and quick delivery
2 avril 2026
Avis spontané
Réponse de Blackwood Outdoors
Cheers Simon
I haven’t received my order I have…
I haven’t received my order I have contacted you with two e mails but the only thing I have received from you is this e mail asking how you did?
3 avril 2026
Avis spontané
Réponse de Blackwood Outdoors
Hi Robert
The reason you have not received your order is because the postcode and street address you provided do not match. This error in your details has prevented delivery to your address.
Fantastic price and service
Fantastic price and service. Helpful advice from Ian
31 mars 2026
Avis spontané
Réponse de Blackwood Outdoors
Many Thanks Dave
Bought many Items from Ian now and…
Bought many Items from Ian now and always top class service and excellent prices for high end equipment.
2 avril 2026
Avis spontané
Réponse de Blackwood Outdoors
Cheers Gav
ZAN 13gr 177 Slugs
It was good to find stock of the ZAN slugs I wanted and have them arrive so quickly as my local shop was out and thought it would be weeks before they had stock.
25 mars 2026
Avis spontané
Réponse de Blackwood Outdoors
Thanks Algy
Great to deal with and very quick to…
Great to deal with and very quick to get back with a very good price
1 avril 2026
Avis spontané
Réponse de Blackwood Outdoors
Many thanks Will
Excellent service and extremely quick
27 mars 2026
Avis spontané
Réponse de Blackwood Outdoors
Cheers Jonathan
I wasn't impressed
I wasn't impressed with receiving a pre opened box and all the pieces lose in the box, product was a bit off putting maybe x display unit certainly made it feel used
1 avril 2026
Avis spontané
Réponse de Blackwood Outdoors
Hi Bob, thanks for your feedback.
To clarify, this item was sold as an 'Open Box' unit, which is why it was listed at a discounted price. These units are typically former display models or returns where the packaging has been opened, so they are not in brand-new retail condition.
We aim to be as transparent as possible so customers can benefit from the lower cost.
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