Just had a conversation with the owner of the company with ref to an item missing from my order. A misunderstanding on my part. Problem has been rectified and I have been assured I will receive... Voir plus
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Lisez les avis des autres
Not the cheapest, also not the most expensive. Easy to deal with, well packaged and arrived in good time. No faults with the service. Will definitely use these guys again for future purchases. Deliver... Voir plus
L'entreprise a répondu
I have always received excellent service from Blackwood Outdoors. Whether my enquiry may have been about a particular day/night vision rifle scope, a thermal scope or a thermal mono scope. The advice... Voir plus
L'entreprise a répondu
Needed a product to assist in the capture of barn cats. While an infrared kit would have worked (& admittedly would have been cheaper) I dislike the glare emitted from the view screen. This fit the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Night vision and thermal imaging specialist retailer, for the use in hunting, wildlife observation and ecology. Supplying fieldsports and hunting related items.
Coordonnées de contact
4,8
Excellent
411 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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First class company.
Another purchase from Blackwood Outdoors. Third in fact, why would I go anywhere else? Excellent service from an excellent company. Very satisfied with my purchase.
9 mars 2026
Avis spontané
Réponse de Blackwood Outdoors
Many thanks
Web site easy to use.
Web site easy to use.
Competative pricing.
Quick reliable delivery by choosing DPD couriers.
10 mars 2026
Avis spontané
Réponse de Blackwood Outdoors
Cheers Gordon. Appreciated
Excellent buying experience from…
Excellent buying experience from Blackwood Outdoors.. I will be returning again 👊🏼
12 mars 2026
Avis spontané
Réponse de Blackwood Outdoors
Thanks Bret
Excellent service and advice
Excellent service and advice
Before you buy get personal advice from Ian
Great prices and excellent customer service
13 mars 2026
Avis spontané
Réponse de Blackwood Outdoors
Many thanks MArty
item for sale as described
item for sale as described. item arrived/delivered by courier next working day, well wrapped and secure. In three words, an efficient service! Will use again.12
12 mars 2026
Avis spontané
Réponse de Blackwood Outdoors
Many thanks Phil
Terrible after sale service
Terrible after sale service. Contacted Ian twice about a fault with the scope I got from them and I’ve not had any response from him or the company. Seems they are fast to take your money but don’t give a crap about the people that pay there wages (us customers)
Legal advise is now being taking against them.
Update. 14/03/2026
Received a reply but seller is fogging me off to the manufacturer when it’s the seller responsible within 30 days. As I’ve only had this scope 3 weeks Uk law states customer rights act 2015 that we have 30 days to return and refund fully if a product has a manufacturing fault which this does. Being passed off to the manufacturer when it’s the sellers responsibility if not professional.
Can’t recommend this company if they don’t follow the Uk law.
Legal action started.
11 mars 2026
Avis spontané
Réponse de Blackwood Outdoors
Hello Jason,
We did respond to your enquiry and advised you to contact DNT support directly, who handle technical faults and warranty issues for this product. As the manufacturer, DNT Optics must be notified of any suspected fault before a warranty issue can be assessed or resolved, and their technical team are best placed to diagnose the issue quickly.
As a specialist retailer rather than a large marketplace like Amazon, we receive a significant number of enquiries alongside order fulfilment and customer support. While we aim to respond as quickly as possible, a response time of around 1–2 working days is not unreasonable.
Directing customers to the manufacturer’s technical support is standard practice with many specialist optics products, as they can often diagnose or resolve issues far faster than a retailer without the product being returned unnecessarily.
If further assistance is required after contacting DNT support, we will of course assist in facilitating the process.
Blackwood Outdoors
Réponse de Blackwood Outdoors
Thanks Lee
Service is good would have been better…
Service is good would have been better if the post code on your website took me to your shop instead of driving around Hartlepool to find it
27 février 2026
Réponse de Blackwood Outdoors
Cheers Joe. We only deal online currently..
Réponse de Blackwood Outdoors
Thanks Tony
Always a great experience when dealing…
Always a great experience when dealing with Blackwood, super fast delivery 🚚
27 février 2026
Réponse de Blackwood Outdoors
Thanks Mitchell
Great company to deal with .good price…
Great company to deal with .good price ,next day delivery .Great communication woukd defo purchase from them again .
25 février 2026
Réponse de Blackwood Outdoors
Mant thanks Neil
Fast delivery
Placed 2 seperate orders and both arrived next day.
Only loses a star because you can't speak to anyone.
Other than that, very highly recommended.
26 février 2026
Réponse de Blackwood Outdoors
Hello Mark
Thanks for the feedback, appreciated.
Return
I contacted blackwoods twice regarding a return request, once on there online contact page and once on there online messaging and both times no one contacted me quick to make a sale not so quick to discuss a return, I'll now contact my card company and request a charge back. Terrible company will not use again
6 mars 2026
Avis spontané
Réponse de Blackwood Outdoors
Hello,
We did respond to your return request and confirmed that the item could be returned as you had decided it was not suitable for your needs.
However, we are still awaiting the item to be returned to us so the return can be processed. Once the product is received back in accordance with the returns procedure, the matter can be resolved.
If you require the return details again, please contact us and we will provide them.
Blackwood Outdoors
Very helpful sales people
Very helpful sales people, made the whole experience very easy.
4 mars 2026
Avis spontané
Réponse de Blackwood Outdoors
Thanks Ray
Easy to set up account
Easy to set up account, good ewebsite and eadsy to order and checkout purchasing
27 février 2026
Réponse de Blackwood Outdoors
Cheers John
Great team at Blackwood
Great team at Blackwood, first I emailed to gather information on the scope I wanted to order , scope is now ordered . Looking for a thermal spotter and I will most definitely be using Blackwood again
25 février 2026
Avis spontané
Réponse de Blackwood Outdoors
Thanks Glen
FX D1 chronograph.
Ordered online, everything was straightforward.
Item arrived next day, well packaged.
highly recommended.
Thanks.
24 février 2026
Avis spontané
Réponse de Blackwood Outdoors
Many Thanks
Réponse de Blackwood Outdoors
Thanks Dave
Good customer service when needed
There was a problem with part of the order not being dispatched. However this was quickly deal with over the websites chat facility without problem. An honest and timely response from the owner with an apology followed by good updates.
I can recommend to others and will by from Blackwood Outdoors again.
25 février 2026
Réponse de Blackwood Outdoors
Cheers Terry
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