Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

2,0

Bas

TrustScore 2 sur 5

12 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,0

Tous les avis

(12)

12 avis reçus au cours des 12 derniers mois

Écrire un avis

Nous vérifions les avis

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

If I could give a zero score I would

If I could give a zero score I would.
Mid May I placed an order for a hair product called wow dream curl. They said they would email me with an order confirmation and shipping updates. I always take screen shots to cover myself and lucky I did! They never sent anything. Fast forward nearly a month later and no product. I emailed them and they made it seem like my fault for not knowing the order number. I asked them what was going on with my product and they said it had been delivered. And basically it was my problem not theirs. They confirmed the shipping number which was the same as a parcel delivery from the previous weekend. The courier delivered my parcel on a Sunday and sent through pictures of where they had left the parcel, which was unattended on the public streets for anyone to get! I went as soon as I had finished work but the parcel was already gone. I provided the photos to the company from the courier and they just ignored it. I ended up disputing with my bank and they reversed the payment. Never buying from this business again. Very poor customer service and their care is zero.

18 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

Sold me FAKE K18… I only knew it was…

Sold me FAKE K18… I only knew it was FAKE as I use K18 regularly. They said SORRY to late for a refund. The crap in the bottle was hand cream. The FAKE was in K18 packaging, all labeled correctly ( box had all the correct trademarks and spelling).
The FAKE bottle was easily identified once opened but by that time your money’s gone.

25 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

I purchased a item 4 weeks ago and…

I purchased a item 4 weeks ago and still haven’t received it
K 18
This is the first time I have been scammed
Very disappointed
I have noticed they do pop-ups on the Gold Coast
Can’t wait to confront them

1 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

This company is still selling fake k18…

This company is still selling fake k18 products. I have informed Afterpay who have closed my complaint because I failed to respond to an email missed in spam, and they did not notify me through their message service where the complaint was made. Afterpay and directed me to make payment to these scammers. I no longer feel safe even purchasing online through Afterpay. I have reported to K18 who confirmed this company is not permitted to sell their products, ACCC and Fair Trading NSW although others have stated they have done the same and yet it is still being sold on their website. Afterpay have done nothing to stop them selling these fake products through their payment service. Not feeling hopeful so please beware of this ongoing scam

1 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Purchased the olaplex 8 piece bundle…

Purchased the olaplex 8 piece bundle kit for $280(only slightly cheaper, maybe $30, than buying literally anywhere else)
Received only 2(no.0 & no.1) items out of 8.
Went to email the company an realised the postage label was from China.
Then lead me to check batch codes.
Both these items batch codes are invalid.
So this company is not only selling fakes for genuine items prices, they don’t even send all your items and are also lying about being Australian based.
Avoid this company and just buy from known retailers.

21 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

I purchased K18 and received a fake…

I purchased K18 and received a fake product. I have bought authentic K18 directly from the official website before and still had my bottle to compare it with, and what I received here was clearly not authentic.
The item was shipped directly from a Chinese wholesaler in generic Chinese packaging. I looked up the details on the label and found the same product being sold on Temu, AliExpress, and similar sites for a few dollars.
I emailed the company and told them the product was fake. They replied once saying their “supplier” was trusted and asked for photos. I sent the photos immediately and since then they have completely ghosted me. No refund, no explanation, no follow-up.
Do not buy from this company. If you want real K18, go through an authorised retailer because you will not get it here.
Happy to provide photos of the packaging and wholesaler details to anyone who wants proof.

4 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

The seller is selling counterfeit K18…

The seller is selling counterfeit K18 products also they are selling them expensive I paid $49 for a fake K18 hair mask $22 for cheap argan oil that arrived drippy and the pump keeps getting unattached and I paid $39 for a straightener brush that was described as quick heating it was slow and did not do a good job in straightening my hair and the charging did not last long I returned them and got my money back from PayPal it’s illegal for them to sell counterfeit goods report them to PayPal and your bank and Australia consumer affairs department I want to stop them from scamming others like they did to me. Also they have fake reviews on all there products and they also been deleting my reviews every time I have to rewrite it and it gets deleted.

9 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Drop shipping front selling counterfeit goods, buyer beware

Claims to be Australian owned based in the “Gold Coast” but took two weeks to arrive. I ordered two bottles of K18 mask which are $100-$120 elsewhere so I should have trust my gut when this place were selling them $50 a bottle.

The products that arrived appeared counterfeit. Package said shipped from China. The text font on the bottle was different to the legit K18 I have used in the past. The QR code on the box led to nowhere.

I believe this website is just a drop ship front selling illegitimate goods from china. Beware.

9 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

Order never received

Placed an order on 10 Sep 2025 for K18 Hair treatment 150ml. No email confirming order placed, no tracking number. Followed up on the 16th, again, no tracking number supplied nor item delivered, no response from anyone. Poor communication and possible scam.

10 septembre 2025
Avis spontané

Cette entreprise vous appartient ?

Revendiquez votre profil pour accéder aux outils gratuits de Trustpilot et renforcer vos relations clients.

Créez un compte gratuit

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus