Blue Motor Finance Avis 2 219

I had a very positive experience with Blue Motor Finance while resolving an issue with my vehicle.

From the beginning, their team was professional, responsive, and genuinely helpful. My complaint was handled efficiently, and I was kept informed throughout the process, which made a big difference.

I really appreciate the fair and reasonable compensation they offered, which helped cover the inconvenience. I’d also like to mention that a courtesy car was arranged during the repair period, ensuring I wasn’t left without transport—this was extremely helpful and showed great customer care.

Overall, I’m very satisfied with how everything was managed. Thank you to the team for their support and professionalism—I would definitely recommend Blue Motor Finance based on my experience.

Lynne was super helpful - calling a company to tell them that you are struggling with payments can be daunting but Lynne reassured me and sorted out a plan to get back on track. Very thankful.

I regret ever dealing with this company . No one contacted me with proper details, and I was left completely in the dark. I told me that because I have mental health challenges and sometimes feel confused, I couldn’t make financial decisions — yet they still went ahead and sold me a car that is full of rust and defects.

This feels like exploitation of a vulnerable adult. When I asked to cancel, they told me it was “my fault” and even claimed the Consumer Rights Act doesn’t apply if I’m not satisfied. That is simply not true.

The whole experience has been a joke — dismissive, misleading, and unfair. I wish to regret the order and warn others: do not trust this company.

Im also experiencing the same as the other 1 Star reviews on here! Well where do i start! Absolutely diabolical Company! MULTI CAR FINANCE are the same. The car i purchased on finance has been from the first week never run properly! Engine management light came on in the first week and has done so on every 100 miles there after, the car has been to THREE YES THREE garages for repair and has also had there independent inspection ! HE WOULD NOT EVEN DRIVE THE CAR ITS THAT BAD! Lights on the dash lite up like a Christmas tree!! And they still limp on to make a decision to have the car back!! Emails lots of pictures of the faults and a independent inspection! The car sits on my drive likes its a garden ornament!! No contact ( unless I contact them) no contact from Multi car finance either !! Im not letting these useless Companies get away with this! I will fight tooth and nail to get these Companies to admit liability and have the car back and cancel the Finance agreement!! My opinion through my experiences with these companies are AVOID AVOID AVOID !! AT ALL COST do your homework which I admit i never did and look at the reviews and look into there actons not just words palm you off with the Credit act ! No im sorry this car is 100000% not fit for purpose!!, i would go as far to say its dangerous to drive! Terrible experience, terrible communication and everything else!! Never ever have i had such a bad experience like this !!! Answer to your call back ! No one calls back! This review is a TRUE experience on going with both of these companies, I have a email from Blue finance admitting they have not been dealing with my awful experience well ! They are now saying at point of sale? Which means they are implying it was ok at point of sale! Absolutely no chance! Its been faulty and dangerous from the outset!! Admit your liability and come forward with a solution! Because its not going to go away. I will not give up on this i will even go to the BBC watch dog programme its that bad !!

I brought an car from an dealer Firstgear ltd ,in December 2025,and after an month car broke down, is in the garage from the last 8 weeks ,and the Bluemotor finance didn't care about my calls and the complaint done with them,and they put me in debt becouse i keep hire cars to go to work. THEY supposed to anrange an garage for the car to be fixed, i done it, they supposed to pay a courtesy car for me,they didn't. When i called them i just heard sorry and i understand..But are not recommended to have them for finance. Stupid me i didn't check the reviews before, i think the seller are hand in hand with the bluemotor finance. The case is now with the Financial Ombudsman to be sorted.

The customer service advisor made me feel very reassured. Everything was explained clearly and my issue was resolved quickly.

I brought a vehicle in September 2025 from a local Dealer in Nottingham..Within a month of purchasing the vehicle problems started at first the dealer tried to sort out the issues but things got a lot worse.. Blue Motor finance had to intervene and had the vehicle inspected....The car was a basket case ..!! And huge round of applause to Courtney for her help and patience her peers should know she did a brilliant job with a happy outcome to a very stressful 6mths.. Fantastic customer service..Well done Courtney...

I've ran out of time and effort to invest into trying to resolve an ongoing issue with a car purchased via hire purchase through blue motor finance.

To keep it short, raised a complaint with an ongoing issue I've had with the vehicle since purchase. Provided evidence that the fault was present at purchase and has not been repaired when offered the opportunity. 2 weeks, and not one person even acknowledged the complaint was received. Called, and they rejected the complaint there and then on the phone with no definitive reason, just a blanket statement of "no evidence". When asking if the evidence I had attached to the email had been reviewed, it hadn't, and they had no interest in reviewing the complaint with any substance. All they want to do is get you off the phone as soon as they can.

As long as they get their money that's all that matters. They have no interest in ensuring any vehicles, which are legally their possession, have been sold in a condition fit for purpose.

Would put together a review of the complete situation, however I have already invested too much time into this with complete lack of customer care and consumer rights. Hopefully this review, along with the countless other 1* reviews, is enough to warn people away from using this company.

**Update - to warn anyone reading this review and the below generic response, this is what I am being informed despite having an independent inspection carried out last month and sending them the report and evidence. Again, the report and evidence I have provided has not been reviewed. All this company does is send a generic reply regardless of what information you provide them. They have no care or consideration for customer issues and legal rights.**

Avoid Blue Motor Finance at all costs.

This has been one of the most frustrating and stressful experiences I’ve ever dealt with. I rejected a faulty vehicle within 30 days due to multiple issues, including faults confirmed by an independent diagnostic report, yet Blue Motor Finance have failed to properly investigate and have instead sided with the dealership.

I have been pressured to collect the car despite clearly stating I do not accept repairs, and was even threatened that if I do not collect it, they will begin the abandonment process — despite the fact I have been actively disputing the vehicle from the start.

Their communication is absolutely unacceptable. You can be left waiting up to an hour on the phone just to be told someone will call you back, only for that call back to never come. My actual case handlers have barely contacted me — I’ve received fewer than four updates, and this has been ongoing since the end of February.

During one call, I was even asked “how do you know the car isn’t fixed until you get it back?” — despite the fact that not once has anyone properly addressed the original issue the car went in for, or provided any real evidence that it has been resolved.

There is a complete lack of accountability, poor communication throughout, and no regard for the customer’s legal rights.

I would never use this finance company again and would strongly advise others to avoid them!

A very good company with excellent customer service, and it is easy to deal with any problem or other service. I recommend dealing with it. I also thank Lynne and her colleague for good customer communication.

After such a worrying weekend, I spoke to Lynne.
Lynne talked me through everything I needed to do, with understanding and compassion.
What a fabulous member of the Blue Motor Team.
I’m more than happy with my outcome. Thanks Lynne.
Hope to do business with Blue Motor Finance again.

Excellent service and understanding especially the call handler Zoe.

I purchased a vehicle four years ago and have had a good experience with Blue Motor that have collected every month.
I am still awaiting compensation for the hidden commission slipped in by the car showroom sales manager and this would e a nice end from Blue Motor when I recieve my compensation for this added amount that I feel was not Blue Motors fault but added by the Trade Centre car sales showroom.
Thankyou for the service recieved from Blue Motor.

They gave me a loan on a car that has a intermittent fault which put the car in lip mode I have video's of this on YouTube and pictures of it happening frequently but they say there is nothing wrong with the car and have closed my case of complaint car not fit for use as not reliable be warned if using this company you will not get any help
Look at my video on YouTube GWM Ora 3 constant limp mode
The car has broken down on me for the past two weeks we're I have taken photos of the screen in the dashboard on limp mode but blue motor finance are saying the car is running fine I think they must be blind not taking any notice of the video and phone evidence

I purchased a finance car through Blue Motor Finance. Throughout the years, as hard times hit I struggled at times with payments but they have always been willing to support and advice. But over the last few week it all spiraled out of control and I just don't know whrere I would be right now without the absolutely AMAZING Phoebe. I have NEVER had a more encouraging experience through customer service. I cannot say enough about this agent. She really listened to my current issues, she had empathy, she was soooo patient, she was just so absolutely WONDERFUL✨😍. If I could award her customer service ambassador of the year she certainly would get my vote 1000 fold. I truly cannot say enough about the brilliant customer service she provided.
Blue Motor Finance she is a real credit to your team.
Thank you Phoebe from the bottom of my heart💖

My car broke down a week ago which was bought on finance through this company. I am without a car because the mechanic I took it to has advised that the cost to repair it just would not be worth it.Despite making several phone calls and sending several emails, I have still not had any response from the complaints team. It is appalling service. I am lucky in that I can borrow my son‘s car for a week, but I have no idea what would happen if I couldn’t.

Poor customer service! They don’t read any emails you send them. There are much more professional finance companies out there.

This has been a nightmare and Blue Motor have been working against me in favour of the Trade Centre at Rochdale (also avoid). I had my car for 3 weeks before it had serious faults and broke down. An independent report confirmed the faults were there at the point of sale. Unfortunatley, someone crashed into me 3 weeks after buying the car, despite the car not working again and confirmation that the accident did not cause the issues, they said as I was not in the 30 day rejection period the Trade Centre had to fix it. They have had my car since 18 Feb and it is still not fixed. Blue Motor confirmed they had given the dealer until Thursday 19 March to repair the car and if this wasn't sorted by then Blue Motor would consider the options including a rejection. I have chased them up today and they have said they still haven't heard back from the dealer. It is just delay tactic after delay. I need a car for my job (essential car user) so I have had to buy a cheap run around, so I am paying for 2 lots of insurance and 2 lots of car tax plus a monthly car loan of £258 for a car I can't even use! There is no end in sight for this to be resolved. I have complained to the Financial Ombudsman, but Blue Motor don't seem to care about this. I have anxiety and depression and my mental health is dire at the moment due to this. Avoid them at all costs!!

Update regarding their response: A senior is already dealing with this and has been since January!

Absolutely diabolical company, my daughter found the car of her dreams and unfortunately it was this company that the dealer used.My daughter went through the process and was told yes they would give her the finance and bear in mind she had to give a photo of her licence which was a provisional which it clearly states on it, she was then told 5 mins later they could not do it as it was a provisional and needed a guarantor which could not be me as did not live at same address which is absolutely B!!!!!!! . As far as I am aware finance has nothing to do with a person's driving capability especially as another well known company had said they would finance a car .
So all in all absolutely would walk away if the dealer says it is blue motor finance they use

I spoke with a really nice lady Lynne who was professional and polite. She explained how the process for support with repayment works. I felt really relieved after speaking with her as I was quite apprehensive before the call as to whether I will get the necessary support or not. Top notch service; a very happy customer