Bmiregional Avis 

A return trip to Paris from Bristol was an hour delayed on the way out - fine as the weather was terrible but was then over two hours delayed on the way back. The BMI ground staff in Paris kept on denying that there was a delay - even when we were still sitting in the terminal, 5 minutes before departure! Then they finally confirmed that "the plane was delayed" 30 mins after the scheduled departure time - about 1 minute after all restaurants, shops and bars had shut - leaving all passengers with no way to purchase any food or water to tide them over for the next 2 hours late at night. No one had eaten anything previously as we all thought that we were about to be boarding - the impression that the BMI ground crew kept giving. In fact the only reason that passengers eventual worked out the length of the delay was by finding that our plane had not yet departed from Bristol on the outbound leg! There was never any explanation of the cause for the delay either.
When challenged about why they had denied the delay then not told us the restaurants were closing, the ground crew shrugged their shoulders and said "it is not our problem!" It is EU law that if a plane is more than 2 hours delayed that passengers should have food and water provided - another thing that they said "was not their problem". Delays sometime happen - but at least have the decency to tell people that their last opportunity to buy food and water is about to pass so that they can make the choice!

I fly twice a week to Europe for work and this is the first time i have tired BMI regional - it is by far the worst customer service i have ever experience d from any airline - budget or otherwise.

I have since written to customer services twice regarding the whole experience and have had no reply either time - bad service seems to run inherently at every level of this company.

I'm sure they are fine if everything goes well - but in my experience 100% of the flights I have done with them were delayed and the experience with customer service has been more of a customer disservice.

I booked to go away for new year with BMI back in April. We booked this early to secure cheap flights/hotels etc and because it's just a really busy time of year. On Monday (19th Oct) we got an email saying the flight had been moved and we were now due to fly TWO DAYS earlier than planned.

I rang up to query as this is quite a big difference and means booking more nights in a hotel, more spending money and trying to secure more time off work when holiday requests are at a premium!

I was told that nothing could be done and the only offer they made was for a full refund. No compensation policy apparently. Whatever I did I was going to incur substantial extra costs as a result of their decision but they were not at all bothered and simply told me "we are in line with the industry and reserve the right to change our schedule".

I am so upset that my holiday is in jeopardy (our last before we get married and the only one we have been able to afford this year) and incredibly anxious about what to do next.

BE WARNED

Damning with faint praise, perhaps. But less rubbish than the others.

Recently took two flights with bmibaby. In general I had no problems - I got on the planes and they took me to where I had to go. For the journeys I took, bmibaby was the cheapest going.

The purchasing phase was a little convoluted and I noticed a few things I was not happy with - 1) like many budget airlines, you have to pay for anything - it's kind of like the bread in Italian restaurants - if you eat it, you gotta pay! In the case of bmibaby, the site asked you to pick a seat and then proceeded to bill you for it! It wasn't obviously that you could simply bypass picking a seat and not pay. 2) I found the online check-in/data provision stage OK *but* it wasn't clear the process needed to be completed twice, for both inward and outward bound flights. I also found the website to be quite slow (waits between each stage).

The flight itself was simple - very quick turn around - despite a late departure, we still arrived at the destination early! Very basic - kind of like easyJet but without all the corporate branding - just basic blue leather seats and simple branded aircraft. I like the fact that seats are assigned to passengers so there is no 'scramble' for the best seats like other budget airlines. Service was good although I don't think I would pay £4 for one of the 'hot' meals - looked suspiciously like a microwave meal!

Non-existent customer service!
Whoever runs their Marketing department should be sacked.
- An out-sourced number to a foreign country is the only one available.
- I was offered a postal address or fax number to write to! This is 2012!
- Apparently Melissa Sharp is the Manager of customer relations at BMI Baby - what a huge amount she has to answer for!

I usually prefer BMIBaby to the other budget airlines, but having had 3 flights cancelled or delayed in the last 12 months with the same excuse (technical faults) I sent a letter of complaint which was rejected outright. I am now cynical that they just cancel flights if they're not fully booked and bump everyone onto the next available flight.

I don't judge anyone based on their mistakes or problems, but I do judge companies based on how they deal with them. In my opinion BMIBaby have failed to meet even a very basic level of customer care.

They changed my flight time twice by half an hour so we had to change our transfers which was non-refundable. However the prices are so cheap you can expect something bad to happen. You pay for what you get!

delays after delays, ticket prices that aren't that good a deal but more importantly don't look after your luggage. An expensive photo brought as a gift to my brother...chucked in the bin by bmibaby cleaners. You'd think you get an excuse and compensation oh no...just a letter telling me try and talk to some external company for my claim. Outrageous. Avoid this company at all costs!

I avoid using this company even if it costs more.They need to change their ways and be more open with charges.Buyer beware

Great airlines, no complains!

good service, good good and very professional

first time i flew and i was by my self i was flying from teeside on an london business trip... i got to teesside airport and it was delayed 3 hours then on the way home it was delayed for a couple of hours.

they give me an £3 meal voucher to say sorry but meals cost more like £10 so really it was just so u spend the extra £7.00 so not happy at all really.

Flies from Heathrow, no charge for checked in luggage, free snack on the plane, but still budget price.

I have flown many times with other airlines, and I can honestly say that this was far superior. we went through all the usual procedures at the airport in no time whatsoever.
Keep this up BMI baby.

Always been a punctual airline and good support, why do you have to go Baby :(

No problems, all good, cheap - online check in still a bit of a mess though

Awful service, will never fly BMI again

I have been on many flights with BMI and all have been on time. The staff are always friendly.

Always my first port of call when flying abroad, to such an extent that my destinations tend to be led by where BMIBaby fly to.

Like all the others it's frustrating reading a quoted £50 or so for a one way to see it escalate to double merely for choosing to sit with a fellow passenger and taking a suitcase etc. Hopefully, one day, one flight company will bite the bullet and state the full price from the outset.

Having said that BMI's in-flight service has consistently been good and as enjoyable as a flight anywhere can be.

Enjoyed our Bmibaby flight to Spain when holidaying in the UK. This was our first time with this Airline, would use them again.