BNS Property Services Avis 

I recently left a positive review for Ben Wilson in Facilities, & was kindly contacted by Oliver Gregory (Customer Services) thanking me for my feedback. He expressed how helpful it was to receive these comments, so I have requested a feedback link from Tina Munford, Property Manager.

We have worked closely with Tina for a number of years, providing quality decorating services to managed blocks under her care.

For any relationship to work efficiently, good communication is vital & Tina excels in this area. Even when she is temporarily unavailable for an in-person call while she is on another line, Tina always responds to voicemail; oftentimes directly after her current call. Tina is clear & precise regarding what is required prior to the undertaking of contracted works & she is always happy to communicate over any details that arise during operations.

Tina has a confident yet friendly manner & this has also been expressed to us verbally during a contract by residents at the properties that she manages; particularly those who are more advanced in years that are reticent to use digital mediums to express themselves first hand.

Sometimes unforeseen events like roof leaks prevent us from proceeding with an agreed contract, simply because block funds are needed for emergency purposes. Tina is very empathetic when postponing our services & always spearheads an initiative for works to resume again as soon as funds become available once more.

For this reason & those stated above, we have no hesitation in outpouring our commendation for a first class, highly professional project manager.

Warren Jenkins – Director
www.AvonDecor .com

Working with Bns is a dream.communication is first class.A gentleman called sallam is my new point of contact for building managment and what an informative guy well done callum

Sam did a fabulous job of repairs after I had a leak into my flat - quick, efficient, tidy - truly above and beyond!

Amazing support from BNS after a wall fell down in the garden. They came the same day and put up temporary fencing whilst I wait for a full fix. Thanks to Roger and Steve in particular for acting so quickly.

Tina at BNS has been so helpful to us during the time we have owned a flat in a building they manage, busy especially when we came to selling it and needed helping chasing a building regulation certificate. She was always pleasant to chat to even when I was having to chase her a lot!! We couldn’t have done it without her, thank you!

The BNS staff have all been brilliant so far, whenever I call they are polite friendly and will do whatever they can to help. Our Building Manager Ioana has gone above and beyond to address issues quickly and effectively with a can do attitude. Thank you to the team!

Harry Ford was really quick and helpful in response to an issue we were having with our fire alarm panel, managed to get it working again in no time.

Andy Hawkins has been helpful, proactive and a pleasure to deal with

I called a mobile number that was on the emails from BNS. Teresa Goy answered promptly - how good to get the right person on first call within 30sec, no eternal "please hold your call is important to us".
She knew her subject very well and answered a number of questions carefully and thoroughly.
I feel confident in the BNS team who are managing a challenging property with a number of ongoing issues. Many thanks

Toby, a carpenter with BNS, worked on my table and did an excllent job. He was efficient, friendly and had a 'can do' attitude. He even kindly hung a picture for me which wasn't on the job list. I hope to have Toby work on my jobs again.

Our building manager wasn't available, but after speaking to multiple colleagues, I finally was put in touch with Andy Hawkins, who—although this wasn't his account—took the time, going above and beyond on an account that wasn't his, to investigate my queries and find me what I needed. He was incredibly helpful and got me the documentation I needed on very short notice. I am very grateful for his time and speedy work.

I have been working with Bradley Saunders for the last few months at BNS. He is so knowledgeable of this sector, always happy to pick up the phone with updates and as soon as I ring him, he answers or rings me straight back... top class customer service goes along way. He is also a very nice chap and extremely professional.

Response to a request for a light in the very dark hallway outside acted on and installed within a week. Well done all concerned at BNS.

I lived in a BNS managed flat for over 4 years, and I am finally relieved to be out of it.

The shared area was very small, 2 floors and a tiny garden in rural Bristol, so not a lot to manage. When I moved in, the management cost was just over £70 a month, when I move put it's was about £110 plus countless back pays. This was an absolutely absurd cost for what was being managed, not in line with inflation or what was being done.

The shared area was disgusting and left unmanaged despite the jump in costs. Mould everywhere, paint peeling off the walls, it smelt like rot. I have raised it every month for over 6 months and the damage got significantly worse from not being repaired.

The garden costs on one of the years DOUBLED, yet the garden was a pile of overgrown weeds. I asked for an explanation and break down of how this expense was approved on our behalf and I never got to the end of where that money went.

This is just a few examples from my time there. I have now moved, but if I wasn't able to afford to move I would have continued with my ombudman complaints and pressed for a management change. My neighbours were all unhappy with the costs and the state of the shared area and I couldn't be happier to have moved on!

Awful. 6 months (and counting) to fix minor door and bathroom issues. Door still not sorted. No communication, takes 4 emails over several weeks to get a response. They clearly don't care.

We've had some turbulence in recent months with BNS, though more to do with individuals and possibly the blunt fact that some people just don't perform in challenging roles. While this has reflected somewhat on the business as whole, it is worth noting that despite what appears to be a string of poor staff, we have recently had the pleasure of dealing with Shannon, who has stepped in to pick up a number of dropped and forgotten matters as well Lydia, who has assisted in trying to resolve the issues in our building. While just a stepping stone until we have a new manager onboard to replace the last, kudos to Shannon, as the head of the team, for coming forward with an honest approach and broad shoulders to try and get service moving back in the right direction. This is an agent who, with the right people, do provide a service worth paying for, let's see how long it continues.

BNS, with Teresa Goy has been our property manager for just over a year. The service we get from them is exceptional in this world of managed sites and properties and we are extremely lucky to have a knowledgeable, responsive and industrious property manager in Teresa. With us she has faced a number of challenges since taking on this contract, and always with a positive cheerful and confident manner in resolving issues that have arisen. She has exceptional inter personal and communication skills, and will always 'go the extra mile' to ensure issues are addressed and resolved .

Our property manager Callum is extremely efficient. When our communal light needed fixing, within a few days it got fixed. On other occasion, when we needed an approval for alteration, he gave us an approval within the same day. He is always there for us - Employee of the Month.

Recently, our block had a water leak that started on the fourth floor and flooded the three floors below. BNS acted quickly when the incident was reported and our property manager, Shannon, quickly got a team to us. This included Steve, in maintenance and Liam the electrician. The problem was solved and sorted quickly with efficiency and professionalism. Also, they were excellent at looking after the concerns of the mostly elderly residents. Good work!

I have been dealing with Andy Hawkins, great customer service, very polite and helpful. He made the booking process a lot easier.