Réponse de Bobbin and Bumble
Thank you for taking the time to leave me a positive review! I really appreciate it 🥰 Emma
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À propos de l'entreprise
Écrit par l'entreprise
Bobbin and Bumble is a leading online store for parents and carers seeking premium, stylish baby essentials. We specialise in thoughtfully crafted products and gifts that prioritise both comfort and quality. Our range includes IKEA highchair accessories such as the ANTILOP cushion cover, silicone placemats, footrests, and other weaning essentials such as baby bibs and splash mats. We also specialise in baby changing mats, and blankets, all beautifully designed and proudly crafted in the UK with your little ones in mind. At Bobbin and Bumble, we believe that style should never be compromised. Our products not only serve practical needs but also look beautiful, helping busy parents create a cosy, nurturing space for their babies. Each item is carefully designed to be both functional and durable, perfect for everyday use. By choosing Bobbin and Bumble, you're supporting a small business that values quality, integrity, and craftsmanship. Explore our curated collection and join a community of parents who trust Bobbin and Bumble for high-quality, stylish baby care essentials.
Coordonnées de contact
Royaume-Uni
- bobbinandbumble.com
4,2
Bien
18 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
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Great service and beautiful product
Great service and beautiful product. Would use again and would recommend to others. So nice to support small businesses.
24 avril 2026
Réponse de Bobbin and Bumble
Thank you for your wonderful feedback! I am so glad you’re happy with your order. Your support means everything to my small business 💛 Emma.
Poor customer service
I ordered a changing mat from Bobbin and Bumble. Unfortunately, the colour faded within a week of having my newborn home.
I contacted the team for support and they said that the Milton spray (designed for babies) I had used had caused the problem and should only use soapy water. The product should be able to withstand being disinfected as it is a changing mat and should tolerate gentle products like Milton.
They did not offer to replace the item despite it lasting less than a week or any refund. I was really disappointed with the customer service especially as the product would have cost less than £20 for them to manufacture but was a lot of money for a new mum.
Sadly, I won’t be purchasing from them again.
11 février 2026
Avis spontané
Réponse de Bobbin and Bumble
Hi Heather,
Thank you for your review. I’m sorry to hear you were disappointed with your experience.
As mentioned in my email, our changing mats are designed to be cleaned with warm, soapy water only. This care guidance is clearly stated on our website and on the packaging included with each mat. Unfortunately, sterilising sprays — including Milton — can affect the finish of the material, which is why we advise against their use.
Our mats are handmade in the UK using non-toxic inks (this is not a legal UK requirement) and materials chosen with babies in mind, so they are more delicate. To preserve the quality and finish, it’s important that the recommended care instructions are followed.
As a small UK handmade business, we always aim to provide clear product information and to be fair and consistent in applying our policies. Where care instructions haven’t been followed, we’re unable to offer a replacement or refund.
Many thanks,
Emma
Réponse de Bobbin and Bumble
Thank you so much for your lovely review! I’m so happy you love the design and quality — it truly means the world to me and my small business.
Emma 🫶🏻
Arrived very quick &
Arrived very quick &
Good quality
I bought hospital bags to transport the little things that mean alot for my premature grand daughter.
Just nice to present them in a nice reusable bag.
Also can be used when she comes home for organising her little things.
29 décembre 2025
Réponse de Bobbin and Bumble
Hi there,
Thank you so much for your kind review. We’re really pleased to hear that your order arrived quickly and that you’re happy with the quality.
It means a lot to know the hospital bags are being used for something so special for your precious granddaughter.
Thank you for choosing us and for taking the time to share your experience.
Warm regards,
Emma
Quality products
Easy to order. Prompt delivery & well packaged. Quality products for a reasonable price
25 novembre 2025
Réponse de Bobbin and Bumble
Hi there,
Thank you so much for your 5-star review! I am delighted to hear that you found the ordering process easy, the delivery prompt, and the packaging secure. It’s also great to know you’re happy with the quality and value of our products.
I really appreciate your support and hope to see you again soon.
Kind regards,
Emma
Réponse de Bobbin and Bumble
Hi there,
Thank you so much for your 5-star review! I am really pleased to hear you love the quality of the changing mat and that it arrived quickly.
I truly appreciate your support and hope you enjoy using it.
Kind regards,
Emma
Vinyl stickers are very difficult to…
Vinyl stickers are very difficult to put on. Need to purchase a new pack of vinyl stickers just to attempt the remaining pole.
28 octobre 2025
Réponse de Bobbin and Bumble
Thank you for taking the time to share your feedback. I am sorry to hear that you found the vinyl stickers difficult to apply.
While we haven’t previously received this feedback, we understand that applying vinyl can sometimes be tricky, particularly if you’re unfamiliar with the process. As discussed, we issued a full refund for the stickers in an effort to resolve the situation as fairly as possible.
I appreciate your comments and will continue to look at ways to make our instructions as clear and helpful as possible for all customers.
Kind regards,
Emma
Beautiful changing mat
Beautiful changing mat - love the pattern! Yet to put it to use but looking forward to doing so!
24 septembre 2025
Réponse de Bobbin and Bumble
Hi there,
Thank you so much for your 5-star review! I am delighted to hear you love the changing mat and the pattern.
I really appreciate you taking the time to share your feedback.
Best wishes,
Emma
The mat is good quality and just the…
The mat is good quality and just the design I wanted
26 août 2025
Réponse de Bobbin and Bumble
Hi there,
Thank you so much for your 5-star review! I am really happy to hear that you’re pleased with the quality of the mat and that the design was exactly what you were looking for.
I truly appreciate you taking the time to share your feedback and hope you enjoy using it for a long time to come.
Kind regards,
Emma
Fantastic Quality!
Received in preparation for my sister’s new baby! The designs are vibrant and the mat is very comfy but sturdy ready for baby!
Instant dispatching and quick delivery. I was also a huge fan of the branded packaging and little postcard included.
Thank you!
27 mai 2025
Réponse de Bobbin and Bumble
Thank you so much for your lovely review! I'm so pleased to hear you were happy with the quality, design, and packaging—it means a lot to know the details are appreciated.
Wishing your sister all the best with her new arrival, and thank you again for choosing Bobbin and Bumble!
Emma ❤️
Réponse de Bobbin and Bumble
Thank you so much for your kind review! I'm so glad you love the high chair cover—and I hope your granddaughter enjoys it just as much.
Your support truly means a lot! Emma ❤️
Fabulous products
Very quick despatch and delivery. Great quality products in lovely prints, would definitely recommend and buy from in the future.
24 avril 2025
Réponse de Bobbin and Bumble
Thank you so much for your lovely review! I'm so pleased to hear your order arrived quickly and that you’re happy with the quality and prints 💛 It truly means a lot that you’d recommend us, and I’d love to have you shop with us again in the future!
Emma x
Bobbin and Bumble
Gifts
Gift for the new parents from a registry. Shipped super fast! Seller was very helpful.
27 mars 2025
Réponse de Bobbin and Bumble
Thank you so much for your lovely review! It’s always a joy to be part of such a special moment for new parents!
Thanks again for choosing Bobbin and Bumble 💛
Emma x
Superb gift for grandson.
All of it. Beautifully made product. Thought and care had gone into packaging. V pleased indeed.
24 février 2025
Réponse de Bobbin and Bumble
Thank you so much for your lovely review! I'm absolutely delighted to hear that the gift for your grandson was so well received.
Thank you again for your support and for taking the time to leave me a review.
Emma x
My order arrived within 2 days
My order arrived within 2 days - my daughter is delighted with the changing mat, splash mat and bib.
27 janvier 2025
Réponse de Bobbin and Bumble
Thank you so much for your kind review! I'm so happy to hear your order arrived quickly and that your daughter is delighted with everything. It means a lot to know the changing mat, splash mat, and bib are being loved already!
Thanks again for your support,
Emma x
Super product
Super product. Efficiently packed and dispatched.
Please change your delivery service form Yodel!
25 novembre 2024
Réponse de Bobbin and Bumble
Hi Susie, Thank you so much for taking the time to leave me a positive review! Emma x
Great product, speedy delivery
Bought a splash mat for baby weaning. As it’s going to be out in the house I wanted something that would look good. It looks really good. Thanks! And very speedy delivery too!
30 septembre 2024
Réponse de Bobbin and Bumble
Thank you so much for taking the time to leave me a positive review! Happy weaning! Emma x
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