Bob Jane T-Marts - Armadale Avis 2

I bought FIVE tyres from the Armadale store, but when I went to pick up my vehicle they had only fitted FOUR. After my complaint they supplied and fitted the fifth.
About ten days later, after hearing strange noises and inspecting the chassis etc. we finally found that the wheel nuts on the front passenger side were loose, and could be undone by hand. The Manager of the store appeared concerned about how serious this matter was, and informed me that they were experiencing difficulties from a turnover of staff (he was also new to the job). He sent an email off to his area Manager and the State Manager, but no-one has bothered to contact me. I suggest that you stay away from the Armadale, WA store because that is the only way to give companies like this a wake-up call.

A 1 star review is not even enough to convey my utter disappointment with this company.
I had my car booked in on 6/4/24 at 10:30am to get new tyres and new rims installed on my Subaru WRX (I waited 3 months to get these rims imported from Japan). 30 minutes after dropping my car off, to my absolute horror, I receive a call from the store manager, that she has crashed another customer's car into my own.
I spent 5 hours at the store and the store manager was unable to provide me with details for upper management or any insurance details. She had no idea what the process was for an incident like this or any customer service skills. I requested for a hire car to be organised whilst it is getting repaired and whilst I am waiting for my RAC assessment to be completed. The store manager took no responsibility for her actions and I have been left with no way to get to work as a result of her negligence. The store manager lacked active listening skills, empathy, critical thinking and forward planning skills (which are all skills you would expect in management). Whilst we tried to sort it out with the store manager, she just hid inside the office and avoided any contact with us. When she did eventually come out, she just looked down avoiding all eye contact and still had no information to provide us.

I have contacted the state manager, who basically handed all the responsibility off to the store manager (who by the way, was on her FIRST week on the job). It is ridiculous that a company this large is doing absolutely nothing. I have received NO written confirmation the costs will be covered for repairs, hire cars or tows and absolutely NO compensation for my distress. The state manager's response was generic and did not answer any of my concerns. I have written to the feedback email and to their higher office and still received no reply.

I entrusted my pride and joy with this company due to a recommendation from family about their previous manager. I had no clue they were under new management. I was meant to be taking my car home in new rims and new tyres. Instead, I took my car home on a tow truck. I am disgusted by the way both the store manager and the company have handled the situation. You would think they have procedures in place for situations like this. The store manager's attitude alone is enough to ensure I will never let any of my friends and family use this company ever again.

Whilst the store manager is able to continue her work, I am left to pick up the pieces of my pride and joy. Panel beaters are booked out for months to come so I am left with a broken car for the next few months. This has been an extremely traumatic incident for me and I have received NO compensation for anything.

Please please please AVOID this company at all costs. It is just not worth it. I will be dealing with this on my own for months to come.