Bob Jane T-Marts - Artarmon Avis 3

With the current managing team I will not recommend this place. I had good interactions in the past , but if I had a chance to give -5 star, I would do that.

Sequence of events:
1. My Tesla showed reduced tyre pressure and I pulled in to your driveway at around 3:35 to 3:45 PM. I asked the manager on duty to see if SHE can help and she was non co-operative as she told me they were full with Job. I requested to see if I can get Air filled in , but she did not oblige so I drove out. I saw that my tyre pressure was down to 23 PSI so I pulled over in Rimmington Street.
2. On checking I found that the Valve had come off and hence the rapid air leak and there was flat tyre.
3. I called few mobile flat tyre service but they did not had Spare Tyre in stock which was Michelin 235 R18 Pilot Sport 4.
4.I walked to your office at around 4:30 to check if you had tyre in stock , another female employee was getting ready to sweep dust off the floor and when I walked in she told me that "We are closed". I questioned that and said I just have a Tyre availability enquiry and she said they do not have without checking the system.
5 In the meanwhile the first female whom I spoke to was behind the desk and I said this is not the customer service one would expect and store is not closed and I was told store is closed and that type of tyre not in stock. I started to scan the Google Reveiw Barcode and she realised and then started paying attention to me.There was not a single customer at that time but she was updating data in system I guess.
6 I told her that if she would have allowed me to check in the first instance when I drove in I would not have to go through the stress.
7 She offered to walk to the car spot where I had parked when I started questioning their attitude.
8 I told her I have photo and on seeing the photo she said the valve cannot be replaced and I need to buy new Tyre and Tyre was in Stock which she reserved for me. So again first I was told No stock and then magically 2 Nos came in Stock.
9 Only option I had was to Tow the vehicle and pay around 220 AUD to Tow to your place.
10. She agreed that later in the day once shop is closed I can tow the Tesla and park it at your place and I accepted the responsibility if there was a damage overnight.
11. Here the negative 5 star experience ends with Bob Jane and their 2 female staff, but more surprise was in store for me.
12 I made a few more phone calls to other Mobile tyre repairers as well as Tesla roadside and guys who give LOANER tyre till it is fixed. They saw the photo which I sent and said maybe the Valve is repairable.
13 I left the vehicle there and called the mobile repairer guy but they were closed at around 6 PM and no response.
14. I got hold of another Mobile Tyre repairer next day and he came and fixed it for me with a service FEE of 150 AUD.

Thanks to Bob Jane's Artarmon team for this experience and I will never ever buy anything from this place at Artarmon.

All this can be seen from your Video capturing if you have from 3:35 PM to 4:50 PM inside and out of office.

Disappointing experience at Bob Jane T-Marts Artarmon.

Poor communication and significant delays. I arrived just before 8:00am for a booking but wasn’t attended to until around 8:15am. I was then given a timeframe, which has been well exceeded with no updates or explanation.

The workshop also appears to be staffed by relatively inexperienced technicians, which didn’t inspire confidence. To make matters worse, the regional manager pulled staff into a meeting while multiple customers were waiting for service and cars.

Overall, not a great customer experience and quite frustrating. Won’t be back and wouldn’t recommend.

I have always trusted Bob Jane T-Marts with my vehicles. After an initial mix up with my car tryes this time, the manager swiftly resolved my issue and my vehicle is all sorted now and is really smooth on the new tyres, thanks Bob Jane T-Marts.