Bob Jane T-Marts - Browns Plains Avis 3

If you have black wheels, absolutely do not let them touch them they will get scratched and chipped. When I confronted them about the damage, they tried arguing that it was due to a poor paint job. Even though the paint was from Mazda, I stood there firmly telling the manager that my rims did not look like that when I brought them in. His response was dismissive, indicating he wouldn't fix them, which felt entirely unprofessional. He even mentioned that many customers have complained about scratched rims and insisted it wasn’t their fault. I completely disagree. In the past 10 years, I’ve never had my rims chipped or scratched. After leaving my car for a wheel alignment, rotation and balance, along with a puncture repair, I got back three damaged rims. This experience makes it clear to me that I will never return. And if you don't want your rims damaged I wouldnt take your car here

When I went back to collect the vehicle, I noticed they had put on a cheaper tyre than I was quoted on. They said they didn't have the proper tyres in stock and would have to bring the vehicle back tomorrow to get the right tyres put on. They also rung me the next day and told me that these tyres were dearer and I would have to pay an additional $152. Dropped it off the next day but after the new tyres were put on the steering wheel shock that much it was scary. The vehicle steering wheel was also not straight. They finally fixed it on the 3rd attempt. They also charged me $149 for the wheel alignment which I thought was expensive, so I called 2 other Bob Jane stores to get a quote and both stores quoted me $89. So really poor service and also feel ripped off.

The Team at Browns Plains are amazing! Highly recommend their services.