I was given back my car without brakes. Complete lack of duty of care. They did not admit liability. Did not help in any way to resolve the problem they caused. The car was therefore unroadworthy, tot... Voir plus
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Alleged deceptive Conduct. Ordered 4 XMichelin PRIMACY 4 ST 195/65R15 91V for fitment at Doncaster Wed 16 Aug 23 1pm for $829 incl fitting and balance. In the morning was advised tyres had arrive... Voir plus
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Simon of Bob Jane Doncaster provided exceptional support. I have only purchased tyres off BJ Doncaster for some decades. Simon's recently pro-active action saved me more than $1000. In a routine c... Voir plus
L'entreprise a répondu
Everything is fine, but I don't know why when you change 4 tires, adjusting the wheel alignment after 6 months is not included in the warranty, but it is different for some customers and this is not f... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Bob Jane T-Marts is the most trusted name in tyres and wheels in Australia. We have over 130 stores nationwide to assist with the best tyre and wheel prices, top brands, partnered with great service. Bob Jane T-Marts stocks the highest quality wheels and tyres for passenger cars, performance cars, 4x4s, vans and light trucks. All tyre prices include fitting, balance, tubeless valves (excluding tyre pressure monitoring systems), GST and tyre disposal. Australia Wide Warranty. Our Best Tyre Price Guarantee means that If you find a cheaper identical tyre stocked locally, we match the tyre price and pay you 10% of the difference. See our website www.bobjane.com.au for terms and conditions.
Coordonnées de contact
567 Doncaster Road, 3108, DONCASTER, VIC, Australie
- 03 9848 3333
2,8
Moyen
4 avis
A répondu à 78 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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I was given back my car without brakes
I was given back my car without brakes. Complete lack of duty of care. They did not admit liability. Did not help in any way to resolve the problem they caused. The car was therefore unroadworthy, totally unsafe to drive and a threat to pedestrians and other cars. I had no choice but to drive the car using the hand brake very slowly and carefully and fix the problem myself. My Lawyer will be hearing about this shortly.
25 octobre 2025
Avis spontané
Réponse de Bob Jane T-Marts - Doncaster
Hi William, we're sorry to hear about your recent experience at our Doncaster store. We'd love to get some further details from you so we can investigate and move to remedy your disappointment. If you could please email some contact details and vehicle registration to feedback@bobjane.com.au so we can escalate this.
Thanks,
Bob Jane T-Marts National Support Team
Exceptional Assistance from Bob Jane T-Mart Doncaster
Simon of Bob Jane Doncaster provided exceptional support. I have only purchased tyres off BJ Doncaster for some decades. Simon's recently pro-active action saved me more than $1000.
In a routine car service, Doncaster Land Rover advised me that the wheel nut locking key on my car was missing. They could charge me 3 1/2 hours, (about $1000) to remove the nuts. I called Bob Jane T-Mart Doncaster (next door to Doncaster Land Rover). Simon answered the phone, said that was ridiculous and offered to go and get the car and remove the nuts. He did that and it took only a few minutes, including pick up and return the car to the adjacent Land Rover Dealer workshop.
This just adds to the reason why I am a rusted on Bob Jane T-Mart Doncaster loyal customer for life.
11 décembre 2023
Avis spontané
Réponse de Bob Jane T-Marts - Doncaster
Thanks for the awesome feedback Garry!
Some things Rong with customer service
Everything is fine, but I don't know why when you change 4 tires, adjusting the wheel alignment after 6 months is not included in the warranty, but it is different for some customers and this is not fair.
23 novembre 2023
Avis spontané
Réponse de Bob Jane T-Marts - Doncaster
Hi Koorosh Zare Mohazabieh, thanks for your feedback regarding your recent visit to our Doncaster store.
We are sorry to hear about your latest experience at the store.
We would like to find the appropriate solution for you. Please contact our National Support Office at feedback@bobjane.com.au with your contact details and vehicle registration.
Thanks The Bob Jane T-Marts National Support team.
Alleged deceptive Conduct
Alleged deceptive Conduct. Ordered 4 XMichelin PRIMACY 4 ST 195/65R15 91V for fitment at Doncaster
Wed 16 Aug 23 1pm for $829 incl fitting and balance. In the morning was advised tyres had arrived at the store. Then I was called by store to advise they didnt have the tyres but they could offer the Michelin Energy model for a lesser price. I checked several other tyre places to ascertain supply status. All stated nil stock Australia wide almost immediately when checking their online systems. Tyre continua to be advertised by Michelin with Topline reviews so why would I suddenly change my mind because they can't get it. They appeared to have tricked me.
I can only conclude Bob Jane T Mart knew about this right at the time of order but engaged in conduct to try and keep a tyre deal by offering a substitute at the last minute.
Bad tactic on their part as will get bad reviews.
16 août 2023
Avis spontané
Réponse de Bob Jane T-Marts - Doncaster
Hi Jens Buche, thanks for your feedback regarding your recent visit to our Doncaster store. We would like to find the appropriate solution for you. Please contact our National Support Office at feedback@bobjane.com.au with your contact details and vehicle registration. Thanks The Bob Jane T-Marts National Support team.
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