Bob Jane T-Marts - Moorabbin Avis 2

Terrible experience.
The unfilled promised return phone calls, the mansplaining, the crazy messed up workshop, the lack of empathy when I showed them my damaged rims, the condescending attitude of the manager saying he was right about everything. And dont bother using their complaint process. Its been 4 weeks - no response - and they excuses, "its Christmas..." they say. Not a way to run a business.
Will not use Bob Jane T-Mart ever again

AVOID AT ALL COST… DO NOT USE THEM, THE OWNER & MANAGER ARE NOT HONEST. IF THEY CAN, THEY WILL TAKE ADVANTAGE OF YOU – BUYER BEWARE.
They basically Conned my 80year old elderly mother, who was clearly confused about all things tyres and didn’t understand what the staff were saying, so she called my brother and he clearly said to the manager, we DO NOT want to buy new tyres at this stage, simply swap her flat tyre with the spare, place the flat tyre back in the boot, and give mum a QUOTE and we’ll then chat further over the weekend… THE VERY MINUTE THEY GOT OFF THE PHONE WITH MY BROTHER who gave them VERY CLEAR INSTRUCTIONS, they exploited and took advantage of our elderly mum (an innocent little elderly lady who was with my disabled sister, so clearly thinking of her also)… the staff tricked her without providing informed consent they used coercion for their monetary benefit, charged her $79 to swap a flat tyre (which I now know should have been $15, and at the time Mum paid the $79 as she wasn’t sure what else to do) and then they said to Mum they’ll keep her punctured tyre and wheel until Mum decides what to do ??!! WTF they held her property and clearly intimidated by the ALL MALE STAFF hovering around she didn’t feel safe, so Mum left – it’s disgusting and horrible behaviour from what was a trusted national company towards our most vulnerable members of our elderly community. It’s a SCAM, its their business model and Bob Jane should be ashamed.

So the following day, unbeknown to me once I realised they had kept Mums wheel and tyre, I went there to collect it… not thinking too much of it. However once i introduced myself it was at this point, the manager had a long private huddle conversation in their office, so I suspected something was up. They then tried to tell me that Mum had actually purchased 2 new tyres and they were NOT returning the wheel & tyre, and expected me to honour that purchase... i said that's impossible, mum hasn't purchased any tyres as you ONLY provided her with a QUOTE, NOT AN INVOICE which would have clearly shown a deposit paid (clearly I had caught them out on their hustle and they didn’t like it)... clearly i stood my ground and raised my voice as they were now trying to hoodwink me too (like WTF??) and the owner said if I didn’t leave they would call the police. SO I THEN CALLED THE POLICE to their shock and horror… immediately The OWNER jumped out of his office and charged towards me straight into my face (clearly an attempt to intimidate me as he was taller and bigger), but I stood my ground and I wasn’t going to be bullied by them… they kept asking me to leave and I said I cannot until I get my mother’s wheel back. I WAS CLEAR my brother gave you CLEAR instructions, AT NO POINT did they discuss buying new tyres with my brother or Mum as she said, “I didn’t agree to any new tyres, they simply gave me a quote” NOT AN INVOICE… in the end the Owner conceded and returned the tyre & wheel and then he looked at me and in my face with an evil tone said “you’re not getting your money back” for the overcharge in swapping her flat tyre over… what a gentleman (NOT) a real true Aussie Business swindling elderly women… what has this world come too.

Our experience was horrifying, in the end the Police come, the Owner (& Manager) are operating their business like a racket scamming whoever seem ripe for the picking… sickening

There are much better tyre retailers around and I urge you all to look elsewhere as they do not deserve your business.